WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are very reasonable”

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Posted 7 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. Thanks, Vicky.

Posted 7 years ago

“Great team and easy to read reviews”

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Posted 7 years ago

Hi Conor, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Cheers, Vicky.

Posted 7 years ago

“Quick responses to questions. Also get a good reduced premiums for driving well!”

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Posted 7 years ago

Hi Megan, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 7 years ago

“Got treated very badly”

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Posted 7 years ago

Hi Courteney, We do apologize for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

“Very good cheap insurance”

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Posted 7 years ago

Hi Georgia, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Vicky.

Posted 7 years ago

“Only insured with wise driving for a short period, I then cancelled the policy as I found a cheaper and better quote, spoke to the customer service team who was fine and everything was cancelled, I they receive a letter about an upstanding balance which is just over half of what I paid, let alone I've only been with them for 2 weeks and paid around £250 and they now want another £130 for what ever reason, I wouldn't advise this company due to there greed because i paid for the first 2 months of the policy, cancelled within 2 weeks and now they want more, all there care about is taking your money, this was 2 and half years ago and is still on going, would not advise this insurance unless you got money to throw away”

Helpful Report

Posted 7 years ago

Hi, We would like to apologize for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Vicky

Posted 7 years ago

“What a cheek I've just had a call about my son owing £6, after they robbed him of £250, and no policy i would not recommend this company at all”

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Posted 7 years ago

Hi Carol, We do apologize for your sons negative experience with us. We’d like to look into this further for you: if you would be happy to ask him to send us a private reply with his details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

“My phone is broken at the moment so I don't know my score and how to improve it I try to check online but it doesn't work other than that the contact is great.”

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Posted 7 years ago

Hi Jack, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! In regards to your Issued with your dashboard,If you could send us a response we can look into this for you. Cheers, Vicky

Posted 7 years ago

“The price”

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Posted 7 years ago

Hi Jake, Thanks for taking the time to leave us a great rating. We are glad we could offer you a good price. Cheers, Vicky.

Posted 7 years ago

“The black box couldn't be installed on Monday. Spoke to a lady in customer care who was very helpful and arranged for it to be fitted Yesterday PM. Then an email to confirm AM fitting. This was carried out. However I'm still getting text messages to say it hasn't been fitted and they are going to cancel the insurance. Got through to the black box people who tell me the car isn't on their system. Been trying to contact customer care for over 2 hours now. I also cann't lot in. I requested a new password, which was sent but still won't allow me access. They tell me the cancelation process keeps hold of the deposit we paid. Don't know where we go from here as the Black Box is fitted into the car”

Helpful Report

Posted 7 years ago

Hi Beverley, We do apologize for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

“Good rewards”

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Posted 7 years ago

Hi Kieran, We’re so glad you’ve enjoyed your experience with {input name} and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Good driving safty”

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Posted 7 years ago

Hi Ms Thomas, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Cheers, Vicky.

Posted 7 years ago

“I love the check your driving system. After an accident which went against me as I was a new driver it is nice to be reassured I am a good driver”

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Posted 7 years ago

Hi Elysia, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Cheers, Vicky.

Posted 7 years ago

“Safe driving, recognition”

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Posted 7 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you've enjoyed your experience with WiseDriving. Thanks, Vicky.

Posted 7 years ago

“I got a refund I wasnt expecting when I took out the policy”

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Posted 7 years ago

Hi Hazel, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Vicky.

Posted 7 years ago

“Good company to use, the reduced premiums for safe driving are a great incentive. Am satisfied with all the dealings I have had with this company so far 😊”

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Posted 7 years ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Vicky.

Posted 7 years ago

“Discount on my driving cause I’m dead good”

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Posted 7 years ago

Hi Jennifer, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Vicky.

Posted 7 years ago

“still trying to resolve the issues which is detailed in the previous reviews which are in my name. Every time I leave a review the company ask me to contact them to resolve but calls and emails go unanswered. the company cannot even give a reason why they are charging me an extra £937 4 months into my policy. this company sounds good but is ruined by pure greed and their customer service is the worst I have experienced, I hate to think what they would be like if you had to make a claim on the policy. I am now having to look for insurance with a different company as they have decided to terminate my policy again they cannot give a reason. my son put his life saving into his insurance only to be totally ripped off and now £2000 out of pocket. I intent to take this matter to the financial ombudsman and contact trading standards, I will also be posting on social media to warn everyone I can to avoid this company at all costs, If you see my message please forward to all of your friends as you could be the next victim of WiseDriving”

Helpful Report

Posted 7 years ago

Hi Jake, A response to you email should now have been sent over to you. We are dealing with your complaint currently and we hope this will be resolved. We do apologise for the private response Issued we are having current on the reviews. Thanks, Vicky.

Posted 7 years ago

“Love receiving money back for safe driving”

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Posted 7 years ago

Hi, Thanks for leaving us a great review, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky.

Posted 7 years ago

“Good company”

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Posted 7 years ago

Hi Rachel, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Vicky

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews