WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Con artists, cancelled my insurance even after I rang to explain the reason the car is not in use and even after going out of my way to ensure the car was used just to send some data off whilst it was not in my possession and they cancelled it anyway. The call centre is also useless as it's clearly just someone reading from a script.”

Helpful Report

Posted 7 years ago

Hi James, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“This is my 3rd review about this horrendous company ripped off for £250, then had the cheek to say my son owed a further £6! Now he gets a email and now he owes £26! We're does this company stop, these sham companies need stopped”

Helpful Report

Posted 7 years ago

Hi Carol, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

Hi Carol, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us an email to reviews@wisedriving.com with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Personally couldn’t think of a worse car insurer, DO NOT TAKE INSURANCE OUT NO MATTER HOW REASONABLE THEIR PRICE IS! I have always had issues when trying to ring them as they never seem to have any answers nor do they bother to find them. My first contact with them was regarding my black box statistics which seemed incorrect, I requested a call-back when they had the information regarding the stats and was told I would receive a call within 48 hours, a year down the line, I’m still waiting. My most recent contact with them was regarding my No Claims Bonus which accumulated to 0 somehow, which was shocking for me to see. A tiny bump set my black box off and I received calls endlessly to file a claim if required, I explained the situation and told them it wasn’t a claim I’m willing to put through as no damaged occurred. Wise Driving being the insurance broker didn’t relay my information back to Highway Insurance (the underwriters) so this affected the NCB. After spending three lunch hours on the phone to them, it was still left unresolved. I spoke with a lady who had no idea about Claims, when asked to be put through to someone senior she refused. However, she did put me through to the Claims department and this lovely lady explained what needed to be done in a simple way so I could understand exactly how to resolve this. Thankfully this was resolved, not by Wise Driving but by the Underwriters. Biggest mistake going with them, never again!”

Helpful Report

Posted 7 years ago

Hi, We do apologize for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Vicky.

Posted 7 years ago

“Review update 14 days after cancelling my policy 1 day policy and no refund. They tried to take more money out of my bank I cancelled my policy after reading all the negative reviews on all the other review sites ( take a look )”

Helpful Report

Posted 7 years ago

Hi Stuart. Please be assured, This is being dealt with and as advised our customer service team should be in contact with you shortly. Thanks, Vicky.

Posted 7 years ago

“Good stuff! I hope my insurance for next year will be cheaper lol”

Helpful Report

Posted 7 years ago

Hi Mariusz, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“I am disappointed after reading such good reviews, which was a big part of the decision to take out my policy with you, to have had problems since the start. Firstly with the engineer cancelling three times before installing my box which triggered messages telling me my policy would be cancelled for something that was out of my control (I assume this is because they are another company and poor communication between the two means the automated messaged are still sent). This engineer confirmed the documents he took photo's of were correct and would be uploaded. This did not happen and it turns out my no claims discount was not uploaded. As I do not check my personal emails every day it was not until a received a text message saying my policy would increase that I contacted the team to discuss. I then emailed the documents from my work email and cc'd in my personal email. Asking for a reply to my work email or a call/text should there be any problems, which I did not receive. Then after a text saying my good driving score meant my premium would go down I called to confirm they had received my no claims. I find out that this is not the official no claims document. As this is my first year of no claims I have not had to this before. After providing the right document I am now in a battle to try and get the money returned to me that I have paid and it seems each time I call the advisor is contradicting his predecessor. I hope this is resolved soon or I will not be staying with wise driving.”

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Posted 7 years ago

“Very good”

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Posted 7 years ago

Hi Ms Bisada, Thanks for leaving us your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“Saw I was a safe driver and I got some money back, what more can you ask for - 5 Stars”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Vicky.

Posted 7 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Cheers, Vicky.

Posted 7 years ago

“Reduced my monthly payments”

Helpful Report

Posted 7 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with us so far! Cheers, Vicky.

Posted 7 years ago

“Not a person to complain however my renewal was this month and I am abit disappointed as my premium has gone up quite abit, i would still recommend however I’m abit dissapointed that I have not recieved monthly update via email which I used to and they did not explain in my renewal email until I rang them that it would take 7-8 days for my payment to come out which I thinks quite bad... I have enjoyed my first 2 years with this company up until now”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. If you would like to send us a private response with your details, we can discuss this further with you. Thanks, Vicky.

Posted 7 years ago

“The worst company I have been with, when you call the call centre to do any changes or even try to cancel they don’t even know what they are talking about half the time. Surely they are given training before picking up the phone!? I urge you not to waste your money and go with this company!! I will never again and will be telling friends and family not to either..”

Helpful Report

Posted 7 years ago

Hi Amy, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“makes me happy with new ajesment”

Helpful Report

Posted 7 years ago

Hi Sami, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Thanks, Vicky.

Posted 7 years ago

“The app dose not work it’s doing my head in anyone else have this problem”

Helpful Report

Posted 7 years ago

Hi Gareth, Thanks for giving us such a good rating and taking the time to leave us a review. In regards to your query about the App, this is only available to our mobile app device customers. This is advised on our website and before you download the App. If you have a black box policy, so your box was installed by an engineer, this unfortunately will not work with your policy. To access your portal and dashboard please go to our website and the existing customer section. The link on this page will allow you to register and access your personal accounts. We hope this helps. Thanks, Vicky.

Posted 7 years ago

“Reduced premium”

Helpful Report

Posted 7 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with us so far! Cheers, Vicky.

Posted 7 years ago

“Misleading information provided twice on the customer line”

Helpful Report

Posted 7 years ago

Hi Ashhad, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Don’t have a bad word to say, I’m very happy with Wise Driving. The only problem is the app doesn’t work at all it won’t recognise my log in, that’s the only thing stopping my review from being ‘very good’”

Helpful Report

Posted 7 years ago

Hi Lewis, Thank you for taking the time to leave us a great review. we really do appreciate it. In regards to the App this will only work for our policyholders who have a mobile app device policy. If you have had a box installed by one of the engineers unfortunately this is not available on these policies. You are able to register and access your online portal and dashboard through the existing customer section of our website. Thanks, Vicky.

Posted 7 years ago

“That it is a good insurance company and keeps you up to date on your progress”

Helpful Report

Posted 7 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Vicky.

Posted 7 years ago

“Good customer service”

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Posted 7 years ago

Hi Joanne, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Cheers, Vicky.

Posted 7 years ago

“No discounts yet and had nothing but problems and hiccups, threatening of extra charges.”

Helpful Report

Posted 7 years ago

Hi Charlie, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“secure and happy”

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Posted 7 years ago

Hi William, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with us so far! Cheers, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews