WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT insure with this company. After spending £160 on a deposit I was told my monthly premiums would be £70 which was perfect. The installer failed to install my box on the day arranged and I had to wait another week. 2 weeks after my insurance was what seemed to be dealt with. They bumped my premiums up to £94 due to a mistake from WISE themselves. But there is nothing I could do. They then asked for my no claims discount proof. They asked me to send over my latest renewal quote. I did this and received an email thanking me. I have no just received a letter informing me that my renewal documents are not valid proof. I sent over exactly what the asked and I am now being asked to pay £140. My months premiums have doubled. Avoid at all cost. Absolute con”

Helpful Report

Posted 8 years ago

“The penny-pinching motor insurance giving telematics a bad name. Insurance is about peace of mind but WiseDriving is far from that. They use their telematics technology to squeeze as much money as possible from you, sending you 'speeding alerts' even for moments when you're at 26 mph on a 20 mph zone. The customer service is appalling and they make as much money from customers wanting to cancel their policies as they do from new policies. WiseDriving is a trading name of iGo4, an insurance company with the worst online reviews. I recommend you avoid both like the plague.”

Helpful Report

Posted 8 years ago

“Don’t go near this company they will charge you for everything even when you didn’t get it charged me for box that wasn’t fitted what I am now taking them to small claims court there staff are terrible tell you complaint is shut and won’t talk to you about it won’t even pass you to the complaints people read the reviews about them not on there own web site what must be fake god help any one who needs to claim might be the cheapest but will end up being the dearist please stay away if you don’t you will regret it it should be no stars not one”

Helpful Report

Posted 8 years ago

“Changes to the policy is the mileage problem I believe a good driver shouldn't have a problem with the gas getting off the gas the most important thing in this world when you're good driver nothing about that so I believe the company was look for good driver not all your come off the gas at stoplight at Benz”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Do not get insurance with this company, they charge you extra money even if your driving behaviours are acceptable.my normal price was £280 but after 1 month I had to pay £465 per month. I wasn’t even driving during the day so i have wated my money with this company.”

Helpful Report

Posted 8 years ago

“DO NOT insure with wise driving. Don't be lured in by the cheap insurance as you will be charged so much fees. You will end up paying so much more. I have just cancelled my policy and have recieved an email saying i owe £223, 75 of this being a cancellation fee (understood) but the rest is a fee for the black box which i will no longer be using!”

Helpful Report

Posted 8 years ago

“Very bad company”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Your daily score will change if it's getting too high to prevent you getting cheaper insurance. Complete con.”

Helpful Report

Posted 8 years ago

“I wish I'd have seen these reviews before I gave them £350 The installer diddnt turn up to fit the box as he couldn't find the address even though the sat Nav takes you straight to it He supposedly tried to call me when my phone had full signal and I had no missed calls, I even called the installation company on the day to find out where he was Since then I have had to rebook the fitting in the cancellation period and have received an email saying they are charging me an extra £45 for missing the installation when clearly the installer had knocked the job as he was running late he didn't even attempt to drive to the address as he would have seen the car there and found it straight away Currently in a saga with them, just want to be insured and not have to call them every other day its a complete headache. After reading these reviews I tried my best to get the box installed and make everything available and the guy still didn't turn up. DON'T INSURE WITH THESE! Unless you like headaches”

Helpful Report

Posted 8 years ago

“Scammers....will hit you with spoof " bad driving " reports via your black back to try and increase premiums ( even though the car was in a dealership up on a ramp for days awaiting parts)”

Helpful Report

Posted 8 years ago

“Pure shit, been with wise driving for only a week and I’ve had so many issues with them, did my research and it seems as though the have cheap insurance to lure in new drivers just to”

Helpful Report

Posted 8 years ago

“My daughter insured her first car with them. We have had no issues. They called within 48hrs to make appt to fit black box. This was fitted without any issues and my daughter has had an email tell her her driving score for her first month. I would recommend for any new drivers insurance. Cut off time is 11pm, some companies are cheaper but they don't want the car driven after 10pm.”

Helpful Report

Posted 8 years ago

“My policy was cancelled because as they said I haven't plugged the device into my car . I have phoned them and told them the device was not working and kept me on hold on the phone for half an hour to reply to me then the line was released by them and they didn't call me back to explain, then 2 days later it was cancelled. I have paid 192 pounds deposit and 79 pounds for the first month . Then they said that they will not refunded me back any money as i have to pay 75 cancellation fee and 115 pounds for the device ( USB) which wasn't working. Totally rubbish, worst company in the world.”

Helpful Report

Posted 8 years ago

“Do not touch this company... the insurance isn't worth the paper its written on to the individual. They offer cheap insurance because its cheap customer care. They will do anything to cancel the insurance, usually using the Black Box as leverage. Previous customers need to complain to the insurance Ombudsman, this company should not be allowed to operate!”

Helpful Report

Posted 8 years ago

“cancelled my policy 1 month before it finished for no reason”

Helpful Report

Posted 8 years ago

“My policy cancelled although I told the company that the box is not working. Very bad service”

Helpful Report

Posted 8 years ago

“*STAY AWAY* worst insurance company out there by a mile. cancelled my policy because i didnt have the black box fitted in 14 days due to work commitments? Ive been driving around with no insurance for a week because "email" is apparently theyre prefferd way of contact ? Even when its that serious??? Absolutely horrible and disgusting.”

Helpful Report

Posted 8 years ago

“Always informed me of something important however sent me an email when cancelling my policy which I had paid a year upfront and only used for 6 months. How they can cancel your policy down to owing 24 pound within a week is beyond me. Absolutely disgusting company ought to be ashamed conning young people. DO NOT GO WITH WISE DRIVING!!!”

Helpful Report

Posted 8 years ago

“DON'T INSURE WITH THEM NOTHING BUT A SCAM THAT'S ALL THEY DO IS TRY TO CANCEL”

Helpful Report

Posted 8 years ago

“This company mad a few mistakes to begin but they corrected them quickly and its been fine since. They discounted my insurance by £94 in the first review period because of my excellent driving and my advice to those homage complaining about increased premium, if you don't want that to happen then either don't have a black box or drive as required by the black box. If you drive according to the requirements of your policy then your insurance will go down and not up. Everyone starts on 100% and it is up to you to keep it there. Mine is on 97% because I went out after eleven and got penalised but I still ended up with a huge discount considering they only quoted be 647£ to begin with. There are so many drivers who cant operate or don't operate their vehicle properly and I'm proof that if you drive sensibly and break gently and don't accelerate like a teenager on speed you will get rewarded. In am honesty I won't have a black box next year simply because it adds worry to something that can already be quite stressful but I believe these boxexs work because I'm actually a careful driver paying extra insurance for all the bad drivers ho are complaining here.”

Helpful Report

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews