WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for first time drivers”

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Posted 6 years ago

Thanks for the five stars, Joshua - we're glad you're happy with us!

Posted 6 years ago

“Great opportunity to earn money back through good driving”

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Posted 6 years ago

Hi, thanks for your kind words - we appreciate it!

Posted 6 years ago

“Very good company, always ready to help you out.”

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Posted 6 years ago

Thanks for your review - we're glad you like WiseDriving!

Posted 6 years ago

“Never had a problem”

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Posted 6 years ago

Hi Danielle, thanks for your review - we appreciate it.

Posted 6 years ago

“Very bad experience with car insurance from the beginning, do not go for this cheap type insurance, very big mistake!!!”

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Posted 6 years ago

Hi Alex, we're sorry to hear this. If you'd like to discuss anything further, please email reviews@wisedriving.com.

Posted 6 years ago

“great service”

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Posted 6 years ago

Thanks for your review - we appreciate it!

Posted 6 years ago

“Worst company I've ever dealt with”

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Posted 6 years ago

Hi Tom, We're sorry to hear this. If you'd like to discuss this in more detail, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“Not happy at all I have had two black boxes previously and not had to Pay any more ever. Yetnow you have put the premuium right up by over £300 if I had known this would happen I would’ve never chosen to insure with you”

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Posted 6 years ago

Hi Elliott, We're sorry to hear this. The way our policies work means that you may be charged additionally if your score decreases - if you'd like to email reviews@wisedriving.com, we can look into why this has happened. Thanks, Shannon

Posted 6 years ago

“Great idea the black box”

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Posted 6 years ago

Thanks for your review, Maya - we're glad to hear you like WiseDriving!

Posted 6 years ago

“Lots of hidden charges and customer service is useless. Box is absolutely useless, somehow managed to get an acceleration score of 0 in a 1.2 litre car”

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Posted 6 years ago

Hi, we're sorry to hear this. If you would like to discuss your experience further, please email reviews@wisedriving.com.

Posted 6 years ago

“Decent insurance company, I do feel that some of the acceleration scores I am getting are a bit over exaggerated since it's only a 1.6 but I get it they want you to adjust your driving to suit how they want it. However since having my black box installed on the 1st of March I've covered a recorded 736 miles and have an overall score of 94 even though my acceleration score is all over the place, after two months I saw my premium go down for my driving score which I am very pleased with, my only real complaint is how long it takes the telematics to update but we can't have everything. Customer support has always resolved my queries, questions and the one claim I made for a stone chip in my windscreen was hassle free despite being called "mate" by the chap filing my claim, for the one claim I made on my windscreen I used their preferred repair service national windscreens who were very good and did the job well even sent me a message with an ETA. So long review short providing you play by the rules and drive how you should be, you will be rewarded. However if you have anything with more than two cylinders, or unless you make slow progress, then your acceleration score will go down quite a bit.”

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Posted 6 years ago

Hi Alex, thanks for taking the time to leave us a review. We're glad to hear you've saved money on your policy with us. If you ever need help with your acceleration score, our hints and tips can help: https://bit.ly/2KSJO4i. Thanks, Shannon

Posted 6 years ago

“Just received a refund of over £100 following my first month of good driving. Great customer service!”

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Posted 6 years ago

Thanks for the five stars, Dean - we're glad to hear you've saved with us!

Posted 6 years ago

“Total crooks avoid !!!!charged my son £450 pounds for two weeks insurance and then refused to insure the car or refund any money . Also charged for a black box they never fitted and a cancellation fee when they cancelled the policy starting the car was modified when it had factory fitted tinted windows . Avoid these money grabbing idiots as much as possible they will RIP you off”

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Posted 6 years ago

Hi, we're sorry to hear this. If you would like us to look into this, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“Very happy with service.”

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Posted 6 years ago

Thanks Shane - we're glad to hear it!

Posted 6 years ago

“Absolutely Terrible customer service, telephone lines don’t function properly causing lack of communication between customer and client, no lenience on anything. Do not use this company.”

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Posted 6 years ago

Hi, we're sorry to hear you've had a bad experience with us - if you'd like to send an email to reviews@wisedriving.com, we can discuss this with you further. Thanks, Shannon

Posted 6 years ago

“having a good experience using wisedriving and will be highly recommend for friends and family”

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Posted 6 years ago

Thanks for your review! We're glad you're happy with WiseDriving.

Posted 6 years ago

“Very good and helpful”

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Posted 6 years ago

Thanks for the five stars. We're happy to hear you like WiseDriving!

Posted 6 years ago

“Amazing. Couldn’t wish for a better insurance company! I was so wary of my first insurance as I’d heard black boxes are quite in reliable. However I’ve not had any trouble with mine and within 2 months I’ve been refunded! Excellent customer service also. I recommend to anyone”

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Posted 6 years ago

Thanks for your review - we're happy you've been able to save money with WiseDriving!

Posted 6 years ago

“So far so good happy with wise driving”

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Posted 6 years ago

Thanks for your review, Paul. We're glad to hear it!

Posted 6 years ago

“i’ve been with wise for nearly 3 months and they’re great very reliable and generous!”

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Posted 6 years ago

Thanks for the five stars - we're glad you are happy!

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews