WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You supposed to check i do have not claim anything and i supposed to get low insurance like our previous agreement”

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Posted 6 years ago

Hi, we're sorry to hear you're unhappy. If you'd like to discuss this in more detail, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“Very good insurance company”

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Posted 6 years ago

Thanks, Chae - we're glad you are happy!

Posted 6 years ago

“Very happy with my new Insurer. I actually can tell that my driving has improved. Thank you so much WiseDriving!”

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Posted 6 years ago

Hi, we're glad you are happy and that your driving has improved - thanks for your review!

Posted 6 years ago

“I found wise driving excellent having a refund on my premium after my review”

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Posted 6 years ago

Hi Taylor, thanks for the review. We're glad you've saved money with us!

Posted 6 years ago

“Excellent company will highly recommend”

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Posted 6 years ago

Hi Daniel, thanks for your review. We're glad to hear it!

Posted 6 years ago

“I really like using this insurance company, it stays in contact with me and the benefits are a bonus. I would recommend your company to anyone, my only issue is that it tracks the acceleration. I have a turbo engine so my car is obviously going to be fast. Every time I try to improve this score it still marks be down really low, overall affecting my final score and rewards.”

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Posted 6 years ago

Hi Millie, thanks for your review. We're glad to hear you are happy. If you ever need a hand with acceleration, don't forget our score-boosting tips: https://bit.ly/2KSJO4i

Posted 6 years ago

“I paid a large chunk off and had small monthly direct debits, after a month or two my driving was reviewed and due to my good driving I saved an extra £13 a month off my bill, if I continue it’ll get cheaper !”

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Posted 6 years ago

Hi Paige, thanks for your review! Well done on saving through your safe driving!

Posted 6 years ago

“Very helpfull and polite service”

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Posted 6 years ago

Hi Tammy, thanks for the five stars - we appreciate it!

Posted 6 years ago

“Was given a £150 back 3 months in for keeping a good consistent score, would recommend”

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Posted 6 years ago

Thanks for the five stars - we're glad you are happy!

Posted 6 years ago

“Can never understand anyone on the phone, not willing to make any changes over the phone without charging £35 admin fee, (excluding the cost of any changes made), not willing to offer business insurance”

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Posted 6 years ago

Thanks for your feedback. While we do charge for changes over the phone, customers are able to make changes for free online. If you'd like to discuss this further, please email reviews@wisedriving.com.

Posted 6 years ago

“Was really nervous of getting a policy with WiseDriving as I’ve read all the awful reviews but it’s been nearly 4 months into my policy and everything seems ok actually”

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Posted 6 years ago

Hi Gemma, we're glad you're satisfied with your WiseDriving experience. If there's ever anything we can help with, just get in touch. Thanks, Shannon

Posted 6 years ago

“Very helpful when you have questions.”

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Posted 6 years ago

Thanks for your review - we're glad you are happy with us!

Posted 6 years ago

“So easy and brilliant for money”

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Posted 6 years ago

Thanks for the five stars - we're glad you like WiseDriving!

Posted 6 years ago

“Generally answer any queries I have quiet fast and to the point”

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Posted 6 years ago

Thanks for your review, Callum. We're glad you're happy with us.

Posted 6 years ago

“Great car insurance, within 2 months of my policy my driving score allowed me to save £60 on my premium.”

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Posted 6 years ago

Thanks for the five stars - we're glad you've saved money with us!

Posted 6 years ago

“I’ve had a great experience with WiseDriving so far. The chance to decrease your payments through good driving with a black box is a really good idea.”

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Posted 6 years ago

Thanks for the five stars, Caitlin - we appreciate it!

Posted 6 years ago

“Customer service doesn’t even merit 1 star! Have to be the most robotic staff ever! Clearly not in the uk! DO NOT TOUCH THIS COMPANY! Facebook staff just as bad! Check Twitter they are a shambles”

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Posted 6 years ago

We're sorry you feel this way. Please be assured our customer service is our key priority. If you'd like to discuss further, please email reviews@wisedriving.com.

Posted 6 years ago

“Clearly the people giving 5 starts are staff members to make it look good!! They are the worst! Complaint is going to ombudsman! Trust the negative reviews people they are NOT good! Wish I could upload pics to show the proof that they tamper with scores and then claim it’s on a daily basis they are changed, prove them wrong and it’s now 48 hours before they are updated, no way to see an individual journey so as soon as you sign up you are in their web!! BE WARNED”

Helpful Report

Posted 6 years ago

Please be assured we don't create any fake reviews, and we welcome feedback from all of our customers. The driving dashboard can take up to 48 hours to update, however after this point drivers can view their journeys and scores whenever they need to. If you'd like to discuss your experience further, please email reviews@wisedriving.com.

Posted 6 years ago

“Good insurance and the box is helpful for monitoring your driving.”

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Posted 6 years ago

Thanks for the review, Ryan - we're glad you are satisfied.

Posted 6 years ago

“The service is terrible and I am very unhappy at the way this company has treated me. I insured my car in September and didn’t know there were any problems with my black box. I only check my emails every few days: I got an email today telling me my insurance was cancelled. When I rang I was told that there was no data from my black box and I hadn’t replied to an email from 5 days ago so my insurance was cancelled. I said there had been a blue light showing on the box so I didn’t know there was a problem. I have been offered less than a 1/3 of my money back. I am really appalled at this service and it has now left me with huge problems getting more insurance & getting to work. Is anyone else seeking legal advice about a class action as this seems to be happening to a lot of young drivers and it is unfair and unacceptable practice.”

Helpful Report

Posted 6 years ago

Hi Megan, we're sorry to hear this. We do communicate to our customers mainly by email, and we advise customers to make sure they have regular access to their email because of this. We would be happy to look into this for you further - if you are happy to, please email reviews@wisedriving.com.

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews