WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give a 0 star I would! Wise driving gives black box’s a bad name! Do not use, I would recommend more than black box, close to perfect with scores, helpful with issues 😁”

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Posted 6 years ago

Hi, we're sorry to hear this. If you would like to discuss your experience further, please email reviews@wisedriving.com.

Posted 6 years ago

“Been with this company 3 years and 9 months. I had to pay 70+ pound a month first time and it kept going up and up. For my 1.2 (10 year old )cleo with 3 years no claims I was being asked to pay £85 pound. For my new 1.6 I am quoted £54! Absolute joke. Another thing is the calling quality, I called FOUR times to be put on hold. £150 cancellation fee? No. £120 to REMOVE the box?! NO. Put my new car on the insurance for 3 months? CANT GET A QUOTE FOR IT, even though we did it online and it came up with one! Can’t get on the portal... it’s okay after an hours wait you can be deregistered and have to re-register! Sort it out, I am so glad I’m leaving. The only good thing about this company is the ability I had to never have to interfere with them because it was rolling over annually. Complete let down. I called 12 times between last Friday and today, 2 people were actually helpful.”

Helpful Report

Posted 6 years ago

Hi, we're sorry to hear you've had a bad experience with WiseDriving. If you would like to discuss this further, please email reviews@wisedriving.com.

Posted 6 years ago

“We took the day off work to await the engineer to fit the black box! however to be told a few days later that he did call and they have a photo of the front door! he obviously had not knocked on the door. We have now lost a hefty deposit and getting charged extra. You only have to read the reviews on Trust pilot and elsewhere to realise this company is scamming young drivers. My sibling is heart broken, out of pocket and unable drive her car. What should have been an enjoyable happy time after passing test as resulted in a complete nightmare! Stay away from this company!!!”

Helpful Report

Posted 7 years ago

Hi, we're sorry to hear this. If you would like, we can look into this further for you - if so, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“If I could rate 0 stars I would. Absolute worst insurance ever! This company is a scam!!! Do not go with this insurance they are not legit. I urge anybody to pay extra and go with a reputable company because by the end of your policy with wise drive you will have ended up paying more than any other company! Especially if you are a young driver you cannot afford the hidden fee’s that ARE NOT STATED IN T&C’s.”

Helpful Report

Posted 7 years ago

Hi, we are sorry to hear this. Please be assured our customers are our number one priority. If you'd like to discuss this further, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“I strongly advice you not to join this insurance company, customer service is rude, they dont help with problems, from my experience worst insurance provider to join, never ending stressing, always sending me emails to cancel my policy and also random journeys was on my Dashboad. Please do not join.”

Helpful Report

Posted 7 years ago

Hi, we're sorry you feel this way. If you'd like to discuss your experience further, please email reviews@wisedriving.com. Thanks, Shannon

Posted 6 years ago

“What went wrong? What went right? First time I've left my previous insurer since I've been driving. I jumped at these because they were offering £400 lower which was a surprise because I've always had 100% on my telematic box. Anyway, I read a few reviews and seen people bad mouthing it but sometimes I take no notice of reviews. Boy I now wish I did. As soon as I paid the first installment they were on me then telling I have 14 days to prove my no claims. This was 9 days untill my previous insurance came to an end. Constantly on at me telling me I'm going to owe money. Extra charges. I had an email confirmation of my no claims sent them screenshot and forwarded it but still not good enough. So then I waited untill it was at an end to prove it verbally. When I came to do so I was on the phone for over 45 minutes because the lady said I couldn't do it verbally so we argued about the untill I told her let me speak to some one in a higher roll. But all was sorted eventually I had 2 emails stating everything was fine. Then 5 days later which is a Sunday I received an email saying they haven't received it so my policy will be going up an extra £600. I then rang them up as they said they were open on a sunday. The lady I spoke to had an attitude and yes there was a language barrier which was hard to break so I was even more frustrated as I've just been informed I supposed to pay 600 extra. They couldn't wait for me to get off the phone and ring tomorow. I suppose that's because they are in on a Sunday and they don't wanna be there. Wrong attitude. If you didn't charge me for leaving now even though my policy has only been in place for 7 days. I would leave. I don't leave reviews ever but this has wound me up. No need for it. And I can't wait for the policy to come to an end. No bothered about spelling and punctuation I'm ranting. STAY CLEAR FROM THIS INSURER”

Helpful Report

Posted 7 years ago

Hi Jordan, we're sorry to hear this. If you'd like to send an email to reviews@wisedriving.com, we can investigate this further for you. Thanks, Shannon

Posted 6 years ago

“Very fair to deal with ,all you have to do is drive within the law and road limits”

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Posted 7 years ago

Thanks for the review - we're glad you are happy!

Posted 6 years ago

“Great service and all staff are nice”

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Posted 7 years ago

“Excellent the black box keeps you driving safely”

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Posted 7 years ago

“You are very good for customer carrying and always update your customers”

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Posted 7 years ago

“Hi! It's cheap, it's very good for any new driver.”

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Posted 7 years ago

“Great Dashboards and real discounts/refunds if you drive well”

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Posted 7 years ago

“Very good actually rewards the driver for being safe and doesn’t look to put the price of insurance up every 3 seconds”

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Posted 7 years ago

“I received all that I asked and team is really helpful”

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Posted 7 years ago

“couldnt ask for a better insurer.”

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Posted 7 years ago

“Brilliant less headaches”

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Posted 7 years ago

“Very good service would highly recommend”

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Posted 7 years ago

“Very simple and easy to use dashboard”

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Posted 7 years ago

“I love the opportunity to earn my insurance policy rebates”

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Posted 7 years ago

“Never hassle, always great”

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Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews