WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already received a reduction on my insurance due to the fact that I am a safe driver - it's great that they give you that recognition!”

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Posted 7 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky

Posted 7 years ago

“The insurance premium system works brilliantly and I’m glad I’m able to save money throughout the year by driving well.”

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Posted 7 years ago

Hi Martin, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Cheers, Vicky

Posted 7 years ago

“WiseDriving are great for young drivers as They’re cheap, very friendly and keep you up to date with how well you’re driving.”

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Posted 7 years ago

Hi Charlie, Thanks for your positive comments, we're so glad to hear you have enjoyed your experience with us! Cheers, Vicky

Posted 7 years ago

“My son had one payment left to pay had been insured since April 18 went on holiday on 10th January and they cancelled his insurance on 20th. They left a voice message advising the box was faulty but never sent an email or letter to fix the box. Cancelled due to going on holiday and not driving his car to increase his score. We’ve wait 6 weeks now for a reply and we have 2 more weeks before we can raise to the financial ombudsman. Everyone should make a formal complaint or this company will keep ripping people off. If you add all the complaints up they come to Thousands of pounds they’ve taken. They need to be fully investigated. We’ve sent around 10 emails via google account, we called them, facebooked them and still nothing after 6 weeks. I think they think we’ll go away but WE WONT they probably need all our over charges to pay the financial ombudsman complaints they get.”

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Posted 7 years ago

Hi Sarah, We're sorry to hear you are unhappy. Please be assured this is being looked into for you and your son. Thanks, Vicky

Posted 7 years ago

“Great insurance company very helpful and fantastic affordable prices”

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Posted 7 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Cheers, Vicky

Posted 7 years ago

“Nice surprise when my payments went down.”

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Posted 7 years ago

Hi, Thanks, we're glad you're happy with your experience so far. Cheers, Vicky

Posted 7 years ago

“I changed to WiseDriving due to my other insurance company not meeting my needs. My experience with WiseDriving has been very good soo far. Brilliant customer service and also very reliable.”

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Posted 7 years ago

Hi Amy, Thanks for the great review and rating. Cheers, Vicky

Posted 7 years ago

“Fair and just so far so good”

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Posted 7 years ago

Hi Rey, We're pleased you're happy with the insurance so far. Thanks, Vicky

Posted 7 years ago

“They cancelled my policy because I didn't drive enough miles in my car. Now I explained it's because I car share but they couldn't care less. They told me I got a letter to state They'd cancel it but funnily enough, I never got this letter. They also told me they emailed me stating this, I mentioned to them I don't use my emails and they said this is the way they mainly communicate and they mention this with every call. They never mentioned this once on the calls to them and they're looking back at the recordings to deal with the incompetent staff. One guy at this terrible company told me it possibly could be reinstated but I'd have to call back in the morning. So I called back the next morning to be told it definitely can't be reinstated. I mentioned his colleague suggested it possibly could but he fobbed me off and was diverting his answers to his script. I have never dealt with a company like this before and I definitely would stay far far away. They're a money grabbing company that lie through their teeth and don't make accurate notes. A lot of the data they hold on you isn't explained how it's shared either. I am taking this further and I hope that anybody that sees this really does take on board spending a few more bob does give you a better insurance company in terms of reliability and a much better experience as a whole.”

Helpful Report

Posted 7 years ago

Hi Adam, We're sorry to hear you're unhappy with the experience you've had. If you would like to send us a private response we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“been great. Easy to view how driving is and it helps you.”

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Posted 7 years ago

Hi William, Thanks, we're glad to read this. Cheers, Vicky

Posted 7 years ago

“Good fast reports allowing for discounts when you deserve them”

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Posted 7 years ago

Hi Aaron, That's great, thanks for the great review. Cheers, Vicky

Posted 7 years ago

“I am very happy with my choice and happy all the services that I’ve received.”

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Posted 7 years ago

Hi Danait, We're happy your pleased with the service provided. Thanks, Vicky

Posted 7 years ago

“Great and Fantastic ......................”

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Posted 7 years ago

Hi Shah Din Khan, Thanks for leaving such a great review! Cheers, Vicky

Posted 7 years ago

“Good and affordable insurance with helpful team”

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Posted 7 years ago

Hi Stuart, Our staff will be pleased to hear their hard work has been appreciated. Thanks, Vicky

Posted 7 years ago

“brilliant have no trouble with them and very understandable about any late payment”

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Posted 7 years ago

Hi, We're glad to hear you're happy with the service you've received. Thanks, Vicky

Posted 7 years ago

“Always quick and efficient”

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Posted 7 years ago

Hi Lauren, We're pleased you think so. If there is anything you feel we can improve let us know. Thanks, Vicky

Posted 7 years ago

“Overall being with wise has been great the only thing that has stopped this being a 5 star is the issue regarding tracking your progress in terms of driving. 2 months down the line I still can't access my scoring through the app and despite being this to attention with them I didn't get any clear advice so to this day I still can't tell how to make my score better.”

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Posted 7 years ago

Hi Aaron, We're glad you're happy with the policy. In regards to the app, this is only available to our mobile app device policies, so if you have a black box policy this will not work. Black box policyholders can access there portal/dashboard through the "My Account" section of our website. If you would like us to look into this for you please send us a private response with your details. Thanks, Vicky

Posted 7 years ago

“Really good so far”

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Posted 7 years ago

Hi Ryan, Thanks, we're so pleased you think so. Cheers, Vicky

Posted 7 years ago

“First time i have heard of this company and so far have been impressed, paid upfront to keep my insurance down as im only on my second year of driving and it brought the quote down quite a lot, i have a black box fitted to help track my driving and after my first few months i got a partial refund for driving good which really helps with my cost.”

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Posted 7 years ago

Hi Ethan, Thanks for leaving us a great review. We're glad you're happy with the insurance provided. Thanks, Vicky

Posted 7 years ago

“Would give 0 stars if I could, worst company I have ever came across. Absolutely no customer service what so ever. They only want your money and I would advise anybody to look elsewhere for insurance and avoid at all costs. After charging me over £250 to add an additional address to my policy, I then received an email saying my policy was due to be cancelled within 7 days. I called the customer service line to get to the bottom of the email, to be told I was not parking at the correct address. When i explained I had added an additional address to my policy, I was then told I was unable to park there. They then tried to charge me a further £600 to be able to park at the required address. Terrible customer service and poor excuse of a company.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read this, Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews