WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance was canceled due to the black box not working was not my fault at all i did everything i was told to do and still apparently its my fault and nothing they can do and wont let my policy continue now i am left with no car because i cant afford the insurance rise due to having my last one canceled due to the company having problems not myself absolute joke of a company do not use these”

Helpful Report

Posted 7 years ago

Hi Ash, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Absolutely brilliant”

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Posted 7 years ago

Hi Jack, Thank you! We really appreciate your feedback. Cheers, Vicky

Posted 7 years ago

“Absolutely shocking insurance company. Please, don't make the same mistake I made by signing up with this people because they are £30 cheaper than the next. I took out a policy on an electric car and did everything by the book. They sent me this damn tracker and charged me £150 for the privilege. They told me to attach it to my car battery. I informed them that, as it states on my record, I don't have a car battery. When looking into their idiocy, they informed me that I received the insurance by error and should not have been insured. They cancelled my policy with seven days notice and gave me a pro rata refund. Then they went and charged me cancelation fees which I had to fight to get refunded. But, it gets better... Four days after my insurance was void, they went and charged me a full years premium for missing no claims evidence, even though I sent the email after two weeks prior, and, I only had the insurance for a month. Unreal! This fee of £218+ was done without my knowledge or authorisation and done after the policy was cancelled. Having spoken to Wise Driving they said the fee was fair because I had not sent in my no claims. After I sent in evidence of the email thread they now said they will send it for referral because, the surcharge fee was charged after the policy was cancelled and that was... unusual. Ya think!”

Helpful Report

Posted 7 years ago

Hi Lee, We would like to look into this further for you. Please can you send us a private response with your details? Thanks, Vicky

Posted 7 years ago

“They do exactly what they say they do i have had £125 refund in to months for keeping my score up and its easy to keep an eye on your driving with the dashboard”

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Posted 7 years ago

Hi, Thanks for leaving us your review. We're thrilled you're happy with your experience. Thanks, Vicky

Posted 7 years ago

“Never heard about a company like this, and i drive in my country for more than 10 years. I started my insurance because i finished my maternity leave and wanted to have an insurance in my name to drive my husband car when needed. First 2 weeks i drove just to the supermarket, i got an email from wisedriving saying that i have good driving score that i would be refunded in my insurance monthly pay. I went on annual leave and enjoyed more than 1 week out of the country, and when i got home i got an email from then saying that my insurance was cancelled because they havent got any record of my driving. OBVIOUSLY they wouldnt get any record because i m not driving regularly PLUS i went out of the country. Completely joke, charged cancelation fee. And to be honest i m grateful it was cancelled. A company that tecnically demands drivers to drive every day and to justify whatever they do through an app when i spoke with other people and aparently the app does not work well. The company should rethink they policies, the feedback on the comunity is going seriously downhill, very bad reputation. A company that should protect drivers is arranging tricky ways to take money from people. ITS A SCORE OF ZERO STARS, NEGATIVE FEEDBACK.”

Helpful Report

Posted 7 years ago

Hi Diana, We're sorry to hear you're unhappy. First, we would like to advise if the vehicle is owned by your husband and he has his own insurance policy, a new policy should not be taken out in your name as this is call dual insurance and is not acceptable to insurers, there can only be one insurance company insuring the vehicle at any time. You would need to be added to your husband's insurance as a named driver. In regards to a box not collecting data, this is only reported to us after 21 days of no data being collected therefore a week of not driving would not have triggered this. If you can send us a private response with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Would recommend this company 100”

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Posted 7 years ago

Hi Laura, Thank you, this is great to hear. Thanks, Vicky

Posted 7 years ago

“Excellent company to be insured with always quick to answer the mphone and help you out with everything”

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Posted 7 years ago

Hi, Thanks for leaving us your feedback. We're glad you're happy with the service. Thanks, Vicky

Posted 7 years ago

“Wise Driving is so gr 8...”

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Posted 7 years ago

Hi Sabtain, Thank's for your kind words. Cheers, Vicky

Posted 7 years ago

“Very quick and good service”

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Posted 7 years ago

Hi, Thank you, we're glad you think so. Cheers, Vicky

Posted 7 years ago

“My first year no issues so fargreat service happy upto now”

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Posted 7 years ago

Hi Andy, We're pleased the service has been good for you. If there is anything you think we can improve please let us know. Cheers, Vicky

Posted 7 years ago

“Didn't realise a good driver reward was attached to my policy. Over the moon when I heard I was getting a small refund based on my good driving.”

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Posted 7 years ago

Hi, Thanks for taking the time to leave us your review. We're glad to see you are liking the benefits of a WiseDriving policy. Cheers, Vicky

Posted 7 years ago

“Very good insurance company very helpful and simple”

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Posted 7 years ago

Hi Thomas, Cheers! we're pleased you're happy. Thanks, Vicky

Posted 7 years ago

“Really good and easy to figure out, well suited to first time users”

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Posted 7 years ago

Hi, We're pleased the process has been simple for you. Thanks, Vicky

Posted 7 years ago

Hi, We're pleased the process has been simple for you. Thanks, Vicky

Posted 7 years ago

“It is very good”

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Posted 7 years ago

Hi, Thanks, we're glad you think so. Cheers, Vicky

Posted 7 years ago

“Worse driver is a wonderful company to ensure you car is safely on the road, also check you driver knowledge is a better place.”

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Posted 7 years ago

Hi, We're glad you are finding the benefits of a WiseDriving policy helpful. Thanks for taking the time to leave your feedback. Thanks, Vicky

Posted 7 years ago

“It is a good company very reliable professional and also you keep up to date with your score etc.”

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Posted 7 years ago

Hi, Thanks for leaving us such nice feedback, we’re happy that you loved the service at WiseDriving! Thanks, Vicky

Posted 7 years ago

“Its amazing knowing you get rewarded for good driving as other insurers do not take it into cosideration. It just gives the pleasure of driving better”

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Posted 7 years ago

Hi, Thanks for your kind words! We're pleased you are liking the WiseDriving product. Thanks, Vicky

Posted 7 years ago

“Excellent customer service Really reasonable”

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Posted 7 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Cheers, Vicky

Posted 7 years ago

“Absolutely horrible customer service advisors rude and a rubbish insurance company that don't accept your no claims and double your payments extra every month”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky

Posted 7 years ago

“Brill company easy communication easy and affordable especially as a single mother”

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Posted 7 years ago

Hi Lauren, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Cheers, Vicky

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews