WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best insurance company”

Helpful Report

Posted 7 years ago

Hi, Thanks, we're glad you think so. Cheers, Vicky

Posted 7 years ago

“Do not use! I took out the policy in October. October to Jan 14th I had good scores and was actually due a refund. 14th of January my car went into repair by a dealer that works with Wise driving. Ever since then my acceration is on 0. Nothing has changed. I am still the same driver. I rang wise driving and they said you have to improve your acceleration so I have been trying to improve but I till get 0's. I have just had a baby so I am more careful with my driving but I am still getting 0's. I then got an email saying that I need to pay a premium otherwise my policy will be cancelled. I rang wise driving and told them this scenario. They said their box is fine. I asked them to replace the box just in case. They said they cannot. I asked them to send me send me the data behind how the data is collated. They said they cannot. I am now stuck and will be seeking legal action”

Helpful Report

Posted 7 years ago

Hi Hiten, We're sorry to hear you're unhappy. if you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Absolute con of a company, lures you in with a low price then bumps it up accusing of erratic driving, then when it’s put to them that it’s a scam all of a sudden they forget how simple mathematics works to solve problems and can’t understand simple sentences. Quick enough to contact when they think you owe them, different visa versa.”

Helpful Report

Posted 7 years ago

Hi Scott, We're sorry to hear you're unhappy. If you'd like to send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Worse Insurance company EVER! They do what ever they want with monthly payments,spent to much time on the phone and no results even if I've been told that is 'all sorted'. always trouble. I WOULD NEVER RECOMMEND THEM!!!”

Helpful Report

Posted 7 years ago

Hi, We're saddened to hear you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Well done wisedriving”

Helpful Report

Posted 7 years ago

Hi Zanji, Thanks for buying your insurance with WiseDriving and leaving us a great review and rating! Cheers, Vicky

Posted 7 years ago

“I’m still very concerned with what I read on the reviews and very unsure on how I feel at the moment with this insurance provider. The first month of my policy was great, I received a £35 refund and my scores were kept about 70 everyday, although my acceleration was scored zero on some days, others only a little higher. I Never accelerate harshly or rev my car! So it’s annoying that this has affected my score so much. This month I have been out past 11 on 2 occasions and it has affected my score massively, as stated “there is no curfew” but what isn’t stated is if you go out there will be a hefty increase on your premium. I am really hoping I’m not let down by them when I receive my monthly update as still my acceleration is showing at zero everyday. How is that even possible I couldn’t possibly be accelerating harshly 24/7. I definitely feel that the recordings aren’t 100%. I just hope that doesn’t affect us who are actually good drivers! I will update after another month ☺️”

Helpful Report

Posted 7 years ago

Hi Sapphire, If you'd like to send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Easy to use app and easy to review your driving. Easy to contact when needed and quick replies. Black box had to be fitted myself, which was quite stressful for someone with no knowledge of how to do this but I got some help and had it successfully fitted.”

Helpful Report

Posted 7 years ago

Hi Holly, We're so glad you're happy with the experience you've had so far. If you would like to send us a private response with your details we can discuss the box fitment with you. We take all feedback on board to improve the service we provide. Thanks, Vicky

Posted 7 years ago

“Good and a very good company”

Helpful Report

Posted 7 years ago

Hi Juan, Thanks, we're glad you think so. Cheers, Vicky

Posted 7 years ago

“So far so good and I’ve recieved a refund of over £100 for a good driving score , it does mean I’m slightly restricted time wise of an evening but I’m not one to be out late anyway and it makes me more speed aware”

Helpful Report

Posted 7 years ago

Hi MarshAnn, Thanks for taking the time to leave us your feedback. We're pleased your happy with the policy. In regards to time of day this is recorded as statistics show you're more likely to be involved in an accident between 11pm and 5am Thanks, Vicky

Posted 7 years ago

“Slow to respond, unfriendly terms and conditions.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear how you feel. If you can send us a private message with your details we can discuss this with you further. Thanks, Vicky

Posted 7 years ago

“Not made a claim so cant comment on that but generally good!”

Helpful Report

Posted 7 years ago

Hi Carina, Thanks for leaving us your feedback and rating. We really appreciate it. Thanks, Vicky

Posted 7 years ago

“I think is WiseDriving insurance good. I would like if cheaper my monthly rate pay.”

Helpful Report

Posted 7 years ago

Hi Adam, We're pleased to read you're happy with the insurance. With WiseDriving, if you show safer driving behaviours the price of your insurance can go down. Thanks, Vicky

Posted 7 years ago

“went over the speed limit then doubled my premium! literally £65 to £130. Still cant get over it. Leaving as soon as possible”

Helpful Report

Posted 7 years ago

Hi Alexander, We're sorry to hear you're unhappy. You are advised when taking up the policy that it is telematics and it will record driving behaviour which can affect the price of the insurance. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“I'm a new driver so opted to go for a black box to keep my costs down a bit. I'm so glad I did, after two month's Wise Driving refunded me £89 for being a safe driver, I didn't think it would be anywhere near this much! They were also easy to get hold of on the phone and the guy who fitted the black box was really nice and gave me some safe driving tips.”

Helpful Report

Posted 7 years ago

Hi Emma, Thanks! we're glad you're pleased with the policy and the benefits of the telematics. Thanks, Vicky

Posted 7 years ago

“I know there's a fair share of bad reviews on here, but my experience with wise driving has been easy. I don't feel that the black box is harsh or inaccurate as a lot of people seem to be saying. The price is reasonable and customer service was helpful. I would recommend this insurer!”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us your feedback, we're so pleased to hear you're happy with the policy so far. Thanks, Vicky

Posted 7 years ago

“The black box sends incorrect data. It’s just random. For the last two weeks I have scored zero on breaking out of 100. although never once have I used my breaks harshly. I have in fact put in 100% attention to break softly, smoothly and early at all times. IT would frankly be impossible for me to break anymore safely. Yet I get a very poor driving score. Likewise yesterday I got 20/100 for my speed. Yet never once did I go over the speed limits or drive fast. I have my journys all recorded and when I called to raise my concerns with them they just stated that the box is accurate and I should change my driving style? Do they expect me to drive half the speed limit on the motorways and stroll to junctions at 1mph? Ultimately I can now be held to ransom by this company because allegedly I speed around like a maniac and slam on my breaks constantly, which isn’t true whatsoever. There’s very little I can about this as my driving is excellent in an attempt to force a better score but this doesn’t have any effect. They don’t seem to listen to my concerns nor do they have a solution to it. And if I was to cancel my insurance to go to another provider I’d get a massive fee. And on top of that I suppose it’s just a matter of time before they send me an email telling me I have to pay a lot more money or face cancellation because in their eyes. I’m driving around town like it’s a race track.”

Helpful Report

Posted 7 years ago

Hi Sean, We're sorry to hear you're unhappy. The boxes are rigorously tested to make sure they are accurate. If you'd like to send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 7 years ago

“Having problems with mobile app just need to reset password but can’t seem to get an answer of how to do it”

Helpful Report

Posted 7 years ago

Hi Morgan, We're sorry to hear you're having problems. On the login screen, first you will need to enter your username, underneath this it should say "Forgotten your password? Click here" if you click on this it should then come up with a notification that it has sent you and email to reset this. If you need any further help, please send us a private response with your details Thanks, Vicky

Posted 7 years ago

“Amazing no problems at all. My insurance keeps going down each month! Would highly recommend 5/5”

Helpful Report

Posted 7 years ago

Hi Chantelle, It's great to read you're happy with the experience you've had so far. Thanks for leaving your feedback. Cheers, Vicky

Posted 7 years ago

“I have received 2 letters from you threatening to cancel my insurance because the black box hasn't been fitted both my daughter, who is the insurer and myself are at work/school a lot of the time - unfortunately your fitter turned up without us being notified and my daughter at work - her car with her. I rebooked the appointment for tomorrow but I have had no confirmation of it- and have had to take time off work. I have however had another threatening letter from you What is more I was unable to book a time slot - I don't think it is reasonable to expect someone to be available all day waiting for the fitter to come when they wish I think this is very poor and I will be contacting trading standards about this”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear you and your daughter are unhappy with the experience you've had. If your daughter can send us a private response with her details we can look into this for her. Thanks, Vicky.

Posted 7 years ago

“Awful insurance company. Cancelled my insurance without any notice and now I’m left with a massive debt. Avoid these con artists.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear you're unhappy. A letter and/or email are always issued 7 days prior to a policy cancelling to make customers aware. If you would like to discuss this further with us please send us a private response with your details. Thanks, Vicky

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews