Name: WiseDriving
Rating: 3.57

“Disgusting customer service. I rang to cancel my policy which I got yesterday and I’ve been charged £75 to cancel it before 14 days.. should be free but the man was rude on the phone. Would not recommend to any one at all. Terrible.”

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Posted 7 years ago

“Disgusting service. My 19 year old had a policy with them March 2018, he had a car crash and they deemed the car a write off in November 2018 they paid him out. He tried to cancel the policy in Decemeber 2018 after being paid out, they have a recording of the call they told him they couldn’t as there was another driver involved and his claim wasn’t settled. Fair enough. Looked at my credit card statement this month April 2019 they have taken out a renewal for £3600 for a car they wrote off. We rang them thinking they would correct their mistake they said it was our mistake for not notifying them the car was written off and will charge is up to the date we rang them. Apparantly the underwriter does not commmunicate with the broker!! Well that’s bad practice we shouldn’t have to pay for!! We are being charged for insuring a car that we do not have and they should no. Steer clear pay the little bit extra and go to a reputable company.”

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Posted 7 years ago

“Disgusting service. My 19 year old had a policy with them March 2018, he had a car crash and they deemed the car a write off in November 2018 they paid him out. He tried to cancel the policy in Decemeber 2018 after being paid out, they have a recording of the call they told him they couldn’t as there was another driver involved and his claim wasn’t settled. Fair enough. Looked at my credit card statement this month April 2019 they have taken out a renewal for £3600 for a car they wrote off. We rang them thinking they would correct their mistake they said it was our mistake for not notifying them the car was written off and will charge is up to the date we rang them. Apparantly the underwriter does not commmunicate with the broker!! Well that’s bad practice we shouldn’t have to pay for!! We are being charged for insuring a car that we do not have and they should no. Steer clear pay the little bit extra and go to a reputable company.”

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Posted 7 years ago

“As a first time driver I did not expect to have this much hassle with an insurance policy. Since I’ve had my telematics device I’ve had non stop issues which this company have failed to resolve. Firstly, the scoring system is nonsense. They claim to have no curfew yet when you drive after 11pm your score drops automatically to 0. When you call customer service you receive the same scripted responses, which is utterly disgusting. They make you out to be stupid acting as if you do not have a single brain cell when in actual fact the company is at fault with its awful device and app. Why bother having a customer service team when evidently they do not help customers with any issues they are receiving?? I have constantly been sent emails threatening to cancel my policy yet they fail to respond to emails which I have sent from weeks ago. It’s a shame that the effort they made to take my money they don’t put into resolve issues. Stay well clear of this insurance company, nothing but misleading scammers!!!!”

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Posted 7 years ago

“This is the worst customer service ever!!!! I wouldn’t recommend this company to anyone. They rip you off big time. Customer service is absolutely horrific!!!”

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Posted 7 years ago

“Abysmal, my car had to be taken to the garage on the day the black box was to be fitted. The engineer said he'd go back and tell them for an extention, he didnt. I then had a warning email the policy would be canceled, i emailed them back, no answer. 2 days of trying to phone them only for the phone to cut off every time i was put through to a human, finally get in contact with one and they put me back to the engineers, who then said it should be dealt with by Wise driving and they'll tell them to extend it, again, didnt happen. So we finally tell all this to Wise driving and they said they'll find out the day after and to ring back, so we did, then it was the next day, so we did and they said it will be extended and the apointment was booked in on the 1st of April. I then get an email saying the policy is cancelled and i would be charged. After several phone calls they said the cancellation fee would be waved if i re-insured with them. So after a lenghty phone call i reinsured with them, only to be told their computers were going slow or are down, so they would ring back once its sorted, lo and behold they never called back. So we rang back today, went through the entire process again, only to be told at the last step that they have banned me from insuring with them again. Scum.”

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Posted 7 years ago

“Very good company would highly recommend!”

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Posted 7 years ago

“I love how the pricing is reasonable for younger drivers and how you are rewarded by driving safely. Some black box insurers don't keep you up to date with your driving as often and therefore this is a great company. The only way it could be improved is to make it so you can drive third party on other vehicles, make sure the app actually works. And perhaps have a garage mode for when my car is in at the dealer.”

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Posted 7 years ago

“Was fairly easy getting everything sorted with my policy. After having the car and policy 3 months I got a reduction on my premium for keeping my driving score at 90/100. Very pleased and would recommend.”

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Posted 7 years ago

“It's goes with its name.. Perfect for everyone and specially for new drivers. Wise driving wise Decision I am totally stratified with my choice.”

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Posted 7 years ago

“happy with the outcome. 5”

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Posted 7 years ago

“Great car insurance and customer service when the person came to fit my black box.”

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Posted 7 years ago

“I had a crash in the start of January and the whole experience has been made 10x worse by my insurance. I have gone down the new car policy route and by the time I will have my car it will be 6 months later than the crash. I have been asked to give my courtesy car back because liability is being disputed (even though it is clearly the 3rd parties fault). So now I have to wait 2/3 months for my new car without a car for myself! As well as this, Wise Driving have too many sub companies working for them and it becomes confusing. They don't do any chasing up / pressurising on the 3rd party to get a response and get it resolved they just sit around saying 'We haven't heard anything back' after 2 months!! The insurance is cheap monthly payments because they service you get if you have a crash is cheap. I would not recommend paying for this, if I could go back I would pay the extra for a well known, reliable insurance. You pay for what you get.”

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Posted 7 years ago

“Good that you are able to monitor your driving and can be rewarded for good driving.”

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Posted 7 years ago

“Great company!”

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Posted 7 years ago

Hi Lauren, Thank you! we're glad you think so. Cheers, Vicky

Posted 7 years ago

“Have conflicting terms and conditions which lead to cancellation of my insurance. Disappointed.”

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Posted 7 years ago

Hi Matt, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky

Posted 7 years ago

“Happy to finally find someone that actually rewards you for driving well..”

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Posted 7 years ago

Hi Karishma, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Cheers, Vicky

Posted 7 years ago

“I am very satisfied with wisedriving although I feel the black box is slightly harsh on acceleration as I try to accelerate as smoothly as possible but still get marked down on it, other than that, I am very pleased!”

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Posted 7 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky

Posted 7 years ago

“I just hope you will put my insurance down...money back”

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Posted 7 years ago

Hi, Thanks for the great rating. If you show safe driving behaviours through the telematics data you should earn money off. Thanks, Vicky

Posted 7 years ago

“Terrible customer service. Had an email to threaten cancellation a week after policy taken out as no data received and they hadn’t even sent telematics. Numerous emails, calls etc still u helpful, said would send a new telematics, never arrived, threatening emails all of the time despite our calls and emails - don’t touch them with a barge pole.”

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Posted 7 years ago

Hi Sarah, We're sorry to hear this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

WiseDriving Reviews

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