WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll keep it honest. Generally my experience is good but not great. I'll start with the positive. For myself it was the cheapest option since it was my first insurance. The black box installers went to the dealership to install the black box and it did not require me being present. I read many reviews and they all say that wisedriving increases the price or cancels for no reason or they catch you out with the terms and conditions, but that has not happened to me luckily but I started the insurance in November so I hope there will be no surprises The bad is that the scoring in my opinion is very inaccurate. At first I needed to get used to the clutch so I was revving a lot and did end up accelerating hard for the first few days but then I done my best and accelerated very very slowly, I guess around 6-7 seconds for me to get to 20mph to try it out and my score was still on 0. I decided to call them up and they said I should switch gears at 2500rpm and that still did not help. I would recommend this insurance as long as you dont plan to drive between 11pm and 5am, dont think of speeding and read the terms and conditions.”

Helpful Report

Posted 6 years ago

Hi Johnathan, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Cheers, Vicky

Posted 6 years ago

“Amazing company”

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Posted 6 years ago

Hi, Thank you so much, we're pleased you think so. Cheers, Vicky

Posted 6 years ago

“Whilst (touch wood) I haven't had to make any claims or anything like that with WiseDriving, all my communication with them so far has been excellent. Simple, to the point and user friendly.”

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Posted 6 years ago

Hi Mollie, The service we provide is our main priority so thank you for validating our efforts. Cheers, Vicky

Posted 6 years ago

“Earn money back”

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Posted 6 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with us so far! Cheers, Vicky

Posted 6 years ago

“Amazing 👌”

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Posted 6 years ago

Hi, Thank you so much! we're glad you think so. Cheers, Vicky

Posted 6 years ago

“Terrible. Definitely wouldn’t recommend. Your additional charges for apparent ‘speeding’ are ludicrous. Wise driving staff are rather rude on the phone and I didn’t particularly find them helpful. You was intent on harassing me everyday via phone, email and text for a signed credit declaration which had already been posted to you. I notified the gent on the phone that I had sent it back and it was evident he didn’t add a chase note onto the system to alert other call handlers. You seem to charge what you like per a month with the excuse and reason that ‘your speeding’ ‘we only award good drivers’ or my personal favourite ‘log into your portal to track your driving’ I can’t gain access to my bloody portal...... I would personally like someone to go into detail on how driving is recorded and how one measures smoothness without actually being in my vehicle! If you value your mental health and sanity I would recommend that you stay way clear from wise driving (Wise robbers’ pay a little extra and have the piece of mind that your insurance company aren’t going to be constantly on your back.”

Helpful Report

Posted 6 years ago

Hi Liam, We're sorry to read that you're unhappy. In regards to the credit agreement, these are managed by a separate funding company. If you can send us a private response with your details we can go through this with you and help you access your dashboard. Thanks, Vicky

Posted 6 years ago

“It good and I say people should try it”

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Posted 6 years ago

Hi Mr Willmont, Thanks for recommending us. Cheers, Vicky

Posted 6 years ago

“Very excellent service”

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Posted 6 years ago

Hi Miss Yan, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Cheers, Vicky

Posted 6 years ago

“Yer enjoying the experience with wise driving”

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Posted 6 years ago

Hi Rikki, Thanks, we're glad to hear this. Cheers, Vicky

Posted 6 years ago

“Very good”

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Posted 6 years ago

Hi Robyn, Thanks for your positive feedback. Cheers, Vicky

Posted 6 years ago

“Cancelled my insurance for no reason 3 weeks before it was due to be renewed. They are not responding to my emails or my messages on messenger to resolve the issue.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Still not sure. One email says getting refund and payments going down then nothing happens. Strict on acceleration, 2 drivers on my mine and one been driving over 15 years”

Helpful Report

Posted 6 years ago

Hi, If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Decent black box insurer, a little too strict on acceleration as I can almost never get a decent score on that but all the others are good. I got £49 for a score of 71/100 so not bad I suppose”

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Posted 6 years ago

Hi Tom, We're pleased to read you're happy with the policy so far. If you need any helps with the scores there are hints and tips available or feel free to send us a private response and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Very good insurance provider really pleased with how they give feedback on my driving behaviour.”

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Posted 6 years ago

Hi Joshua, Thanks for the great review! our priority is our customers and we’re happy to hear you're pleased with the service. Cheers, Vicky

Posted 6 years ago

“Reasonable insurance, low-medium cost range, opportunity to earn the money better spent back with decent driving, and a system which is not set out to raise the premiums like other insurance companies by which would appear cheaper, all in all good service.”

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Posted 6 years ago

Hi, hanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Cheers, Vicky

Posted 6 years ago

“Thanks for the money back in as much as i don't like the idea installing a black box to somebody with more than 10 years experience in driving and few more issues however am not a kind of person who likes to move from one insurance to another”

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Posted 6 years ago

“Couldn't fit black box as they didn't provide the clips to attach after trying several places. They cancelled my policy without warning, even takes no out payment after cancellation. Am now unable to afford to go elsewhere due to them cancelling.”

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Posted 6 years ago

Hi, We're sorry to read this. Please can you send us a private response with your details? We can then look into this for you. Thanks, Vicky

Posted 6 years ago

“Absolutely disgusting service. Been with them for over a year and my black box has broken over 3 times and they're now blaming me? Ive had an engineer come out on 3 occasions and all 3 they claimed to have fixed it but havent. Now wisedriving are threatening to cancel my policy as the engineers cant fix it and they're claiming that on their records an engineer hasnt come out once. So overall its taken over a year for wisedriving to tell me my black box hasnt been working since installation and now my policy is going to be cancelled in 5 days which im going to have to pay for. Ive never been so angry at an insurance company. Theres no manager to talk to and ive had one of the team members sniggering at my complaint..dodgy company. AVOID”

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Posted 6 years ago

Hi, We're saddened to read this. Please can you send us a private response with your details and we can look into this further for you? Thanks, Vicky

Posted 6 years ago

Hi, We do apologise that you’re disappointed with the experience you've had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky

Posted 6 years ago

“Expected to me insurance to go down after 6 month, nothing happens!”

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Posted 6 years ago

Hi L Szenasi, The price changes do depend on the driving score received. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Very bad service. Didn't receive my deposit they rip people off”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. The service we provide is our main priority. Please can you send us a private response with your details? We can then discuss this with you. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews