WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

amanda.holmes@igo4.com

Write Your review

Tell us how WiseDriving made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed”

Helpful Report

Posted 6 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky

Posted 6 years ago

“Please don’t use this company their thieves. They insisted I should use an app which does not work keep on giving me sn errors. Sending letter without calculating the charges and they demand more money to be paid . I never benefit anything than stress. They lie and use their policy as a source of stealing people money even though they are in fault. If it’s possible to give a 0 I would.”

Helpful Report

Posted 6 years ago

Hi, We're saddened to read you're unhappy. If you can send us a private response with your details, we can discuss this with you further. Thanks, Vicky

Posted 6 years ago

“Absolute joke DO NOT USE!!!! I was in an accident today which the police have admitted they caused during them responding to an immediate call and Wisedriving my insurance company have decided I am responsible regardless without investigating or speaking to the police officer dealing with the incident. No managers to speak to and apparently the first person you speak to over the phone makes the decision of your claim over the phone in 15 minutes......”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details so we can look into this for you? Thanks, Vicky

Posted 6 years ago

“I used Wise driving my first year didn't seem to be a problem my score was always under 50 - So renewed it the second year with them DISASTER, cost me £64 a month (this was never my problem), my score was under 50 it came to its first review they then cancelled my insurance. My speeding was never an issue always 100% it was the acceleration that was always 0, I read through their tips and ways to improve this it would never improve. Even though my first year went so smoothly, i was silly to renew with them the second year. I chased them for a week after 5:30 and on my lunch and the weekend and wanted them to fit my black box I was passed to the wrong black box companies giving numbers. Every time i would ring them they wouldn't know who i was this came to 2 days after my policy had started i had been calling after 5:30 when I finished work and their back office was always closed. I then got it sorted and I didn't need an appointment for it apparently this was a week later after everyday I had called. Once they cancelled my Insurance i called them up and they said it was the premium would have been to high so it was a cancellation. It was worked in my favor i now pay £20 more without a black box and no curfew. I would NOT Suggest using Wise Driving - their help team aren't helpful either they pass you around and around and leave you on hold for hours. Do your research around before using them, they may be the cheapest but the standard and customer service isn't what you want.”

Helpful Report

Posted 6 years ago

Hi Annalise, We're sorry to read you're unhappy. In regards to the score, the higher the score the safer the driving behaviour. So a score under 50 would be a lower score. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Easy to set up, good price, not had a problem with the company so far.”

Helpful Report

Posted 6 years ago

Hi, We're happy to read you're pleased with your experience so far. Thanks for taking the time to leave us your feedback. Thanks, Vicky

Posted 6 years ago

“Honestly there seems like no way to improve your driving score. Acceleration is always on 0 no matter how carefully i drive and half way though the breaking dropped to 0. Read the recommendations online and none of it helped.”

Helpful Report

Posted 6 years ago

Hi Linda, We're sorry to read you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“well setup. Also a good driving control for me, bringing back all my good driving habits.”

Helpful Report

Posted 6 years ago

Hi, Thanks for the great rating and review. We're pleased you're happy with the policy. Thanks, Vicky

Posted 6 years ago

“Excellent I’m 2 Months in to my joining I received a refund after my first month however in the last couple of weeks I haven’t been able to log onto my online portal or reset my password can anyone help ? I phoned them and did what they said last week but it hasn’t helped. I’m very busy but will call again tommorow. Apart from that issue great !!”

Helpful Report

Posted 6 years ago

Hi Toni, Thanks for the great feedback. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Omg DO NOT USE THIS COMPANY unless you want to be burgled of your whole savings. They are RIP OFF MERCHANTS and all the customer service staff are LIARS. This company should be STRUCK OFF and will no doubt soon be on WATCH DOG. The whole company are CON MERCHANTS. AVOID THEM LIKE THE PLAGUE. !!!🤮👎”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear you're unhappy. Please be assured we are FCA regulated. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Took over 3 attempts to get my no claims accepted regardless of previously being with an igo4 company. Nearly charged me £500 extra and made the whole process difficult. Two of the customer service people were useless and it wasn’t a good customer experience. Won’t be renewing.”

Helpful Report

Posted 6 years ago

Hi Nathalie, We're sorry to read this. Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“So good my insurance monthly has dropped so much due to my safe driving, would definitely recommend!!”

Helpful Report

Posted 6 years ago

Hi Tia, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky

Posted 6 years ago

“Great rewards and great customer service.”

Helpful Report

Posted 6 years ago

Thanks for your review - we appreciate it.

Posted 6 years ago

“Always had a good experience 🖤”

Helpful Report

Posted 6 years ago

Thanks for your review, Yasmin - we're glad to hear it!

Posted 6 years ago

“Extra miles unbelievaby expensive”

Helpful Report

Posted 6 years ago

Hi Benjamin, we're sorry to hear this. If you'd like to email reviews@wisedriving.com, we can look into this for you.

Posted 6 years ago

“Great company for new drivers who intend to drive safe. As long as you drive in the speed limits and are safe on the roads the telematics box works in your favour. Each day it will score your driving which goes towards your overall driving rating. If you have a good score you may get some money back, which is given to you by reducing your monthly premium.”

Helpful Report

Posted 6 years ago

Hi Joe, thanks for your review. We're glad you like WiseDriving.

Posted 6 years ago

“I like it because I have saved money and locked after”

Helpful Report

Posted 6 years ago

Hi, thanks for your review. We're glad you've saved money with us!

Posted 6 years ago

“I’ve been rewarded for my ‘wise driving’ as they said I would. Had no issues with my telematics box.”

Helpful Report

Posted 6 years ago

Well done for earning money back, and thanks for your review!

Posted 6 years ago

“At first I was sceptical of having a black box fitted into my car. However after 2 months driving I have realised it is such a good thing to have for a beginner driver. If you are a thoughtful driver and drive carefully you can actually get your money back for good driving score and it is not difficult to achieve this. Yes there are times when you have to brake harshly but it does not affect your overall score vastly. Wisedriving allows you not only to check how you drive daily but also gives you tips on how to become better.”

Helpful Report

Posted 6 years ago

Thanks for your review. We're glad to hear you like WiseDriving and have earned money back.

Posted 6 years ago

“Good feedback from the score board just wish the app would work”

Helpful Report

Posted 6 years ago

Thanks for your review Charlie, we're glad you like WiseDriving. We do offer an app for our mobile app policies, but this isn't currently available for our black box policies - we'll take your feedback on board.

Posted 6 years ago

“Very good. Actually rewards good driving.”

Helpful Report

Posted 6 years ago

Hi Nicholas, thanks for your review. We're glad you like WiseDriving!

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews