WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor employee experience, i wouldn’t recommended”

Helpful Report

Posted 5 years ago

Hi Ciora, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Why have you sent me this presumptuous spam nonsense? Who are you people? I have NEVER heard of your company or agreed to this telematics device. Why would I want one after 30 years driving experience? I don’t want or need your device & I don’t appreciate you breaching the Data Protection Act to tout for insurance business. I have no intention of ever using your company do please take me off your list of people to scam. This communication of yours seems to be a deliberate attempt to confuse or an attempt to scam me to signing for outrageously priced car insurance. Furthermore, no I don’t agree to the terms & conditions of the Reviews.com disclaimer at the bottom of your feedback page either.”

Helpful Report

Posted 5 years ago

Hi Mr Webb, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Terrible customer service. No help at all. Will be complaining.”

Helpful Report

Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Just worst insurance I’ve ever had, just wanna do as much as possible to cancel your insurance, I wouldn’t recommend to anyone”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“I'm no longer with wise driving and haven't been for 1.5years”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“I honestly cannot wait to leave, almost 3 years no claims and a black box and im paying 188 pound a month, absolute rip off.”

Helpful Report

Posted 5 years ago

Hi Kayleigh, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Poor customer service Temperamental telematics device”

Helpful Report

Posted 5 years ago

Hi Jade, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“I was not happy they way talking to customers is not good they didn't give me good offers and expensive I have 10 years full uk drive lesnis”

Helpful Report

Posted 5 years ago

Hi Goran, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“There is nothing good about your service you are simply in business to duped people because I regret of ever having to do business with you”

Helpful Report

Posted 5 years ago

Hi Gabriel, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Hate it upped my payment mkre”

Helpful Report

Posted 5 years ago

Hi Dani, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Absolutely unreliable driving data provision. Just now I logged in to see my score breakdown and nothing comes up eventhough there was a very poor rating for acceleration a couple days ago which I cannot understand since that is particular parameter I am good in. It has not been the first time I have noticed significant discrepancy in my score. In addition, my usual driving score should have earned me some discounts throughout the year by now , yet, I have seen no benefit of being insured by wisedriving. You have lost my trust and my business, and I am not renewing for certain.”

Helpful Report

Posted 5 years ago

Hi Tamas, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“You don’t get a discount even your score is above 97%, so what’s the point”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn

Posted 5 years ago

“Worst car insurance ever”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Just dreadful all round for me, all the call staff where clueless their whole operation seems as though it’s being run from some cave in the mountains!! Didn’t receive any emerald of them for almost a full year due to them taking me email address wrong twice.”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Terrible customer service, not helpful, took several phone calls to resolve issues. Refused to add additional miles to policy. Made errors on no claims and refused to amend even when admitted error. Difficult website to use, did not display information it advertised. Would avoid”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Never never never insure your car with these people!!! Starts off well then all of a sudden your driving ability goes really bad and they bang up your monthly premiums by 20 30 40%!!!! Be warned!!!”

Helpful Report

Posted 5 years ago

Hi Peter, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Haven’t had any good experiences with the call centres since I started my insurance a few years ago. Everyone’s abrupt or dismissive which isn’t an amazing customer experience. One word, Unprofessional.”

Helpful Report

Posted 5 years ago

Hi Dominic, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Terrible customer service, over charge you , looks good in black and white but in reality is awful, charge exessive amounts for extra miles, ended up canceling before the end of my first year as it was so bad and would never go back or reccomend”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Literally terrible in every way possible, always charged extra and when asked why there was never a reason apparently I did it optionally. Something to do with my black box but I wasn’t speeding I didn’t have a curfew or anything like that. so much so that I nearly nearly twice the original quoted amount. They also auto renewed the policy despite me stating i do not want to let the policy roll over for another year after how terrible the first year was. And when challenged on this they charged me a fortune in cancellation fees and the tried to continue charging me a monthly fee until the policy was paid for IN FULL. I had to seek legal advise on that as I didn’t feel it was right Still having to pay an insurance fee monthly even tho I didn’t have an active policy? All round toilet I would not use ever under any circumstances”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company never saved a penny with aExcellent score every month. complete rip off also charge £75 to take box off and put on so not worth it at all. month later I was having quotes for much less without a box but to much to cancel the one I had with these So couldn’t. don’t bother not worth it take my word for it I done a year with them worth paying a extra £100-£200 to just get normal insurance I was paying £180 A month for a bloody 1l micra I was 27 at the time No bans accidents etc they take advantage of people these people with boxes absolute joke should be shut down the lot of them”

Helpful Report

Posted 5 years ago

Hi Jamie, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews