Name: WiseDriving
Rating: 3.57

“Shocking customer service”

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Kathryn.

Posted 5 years ago

“terrible. They give you a cheap price and then bump it up with anything they can few months down the line. £500 to change address haha I don’t need to say anymore.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“There after care is disgraceful and try charging you after the fact even after the insurance is paid”

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Posted 5 years ago

Hi Hazel, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Got an unsolicited email from this company, dont know anything about Wisedrive.”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Absolutely awful experience with the customer service every time”

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Posted 5 years ago

Hi Hannah, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Very expensive . Every year put price up . I am custumer since 5 years and i pay 180 . Is time to change . Bye bye whise driving”

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Posted 5 years ago

Hi Rocky, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Difficult company to organise installation and maintaining my black box for the past two years. When I didn’t want to renew, they said there would be a fee to remove the box which I wasn’t made aware of when it was first installed. I would not recommend to a friend.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“£30 charge for missing 1 payment”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. Your funding provider Close Brothers Premium Finance charges a £30 late fee for any defaulted direct debit payments. This fee is stipulated within the credit agreement terms and conditions you would have had to agree to when the agreement was set up. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Not good, charge if you want to leave!”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. All of our fees are stipulated within our Terms and Conditions that you would have agreed to when the policy was set up. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn

Posted 5 years ago

“Bunch of cowboys”

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Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Black box is a schematic system that will penalize you if you do anything wrong. And then rise your price in my case from £104 up to £248 not worth it at all.”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn

Posted 5 years ago

“Very bag service”

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Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Worst driving insurance company ever not helpful at all”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Very high priced - box fitted no choice - £50 charge for what consider bad driving apparently you get back if your driving improves -yeah right!! If you do need to add additional mileage you will have your pants pulled down, absolutely shocking what they charge... oh and then there is admin charge £35 to send an email .. robbing fuckers DO NOT USE”

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Posted 5 years ago

Hi Mr Fox, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Was very poor service while I was in wise Driving insurance. One kind of blackmail. While I need extra mile then I realise wise driving real policy. They just blaclmail to customer and griddee for money. I am not recommend wise driving. They are money maker not good of provider service.”

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Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Did not provide the service initially quoted as a 12v port box and didn’t provide monthly performance emails as advertised also tried to charge upon renewal even after I stated and made them aware I wasn’t interested in renewing with them. as well as numerous other issues over the course of my one years insurance.”

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Posted 5 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“Doesnt take in to account where you live. Ok if you live in a town but if you have to drive around country lanes it's no good”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Poor service overall . Explained I was in financial hardship , but kept charging me fee’s each month. I am currently speaking with the ombudsman about this.”

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Posted 5 years ago

Hi Dale, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Poor customer service. No communication between departments . Almost had my car taken away by the police because two months in my contract the system was not informed . After 4 years non claim customer they were charging an arm and a leg. Never again , Stay far far away ....for your peace of mind.”

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Posted 5 years ago

Hi Markos, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Poor, simply charging people although im 4 years customer”

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Posted 5 years ago

Hi, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

WiseDriving Reviews

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