Name: WiseDriving
Rating: 3.57

“Very poor they keep increasing my insurance every few weeks.”

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“I've received an email but have no insurance with you, therefore 1 star for very poor!!!!”

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Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Absolutely incompetent, could never get hold of, lied to me about my no claims discount, completely inconsistent.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Been having problems with my black box since fitted over 2 weeks ago. Contacted them 7 times and no one can help!! Now getting letters/emails saying my insurance is going to be cancelled despite me doing everything they’ve asked. Absolute joke!!”

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Posted 5 years ago

Hi Kelly, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Price decrease was not always implemented even at 100% driving score. I felt this was to lead customer to sign up then felt left to dry.”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Rude and unhelpful customer service. I left after 9 months and didn’t complete my policy term even though I had paid for the 12 months upfront.”

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Posted 5 years ago

Hi Tom, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“Avoid wise at all cost, they will try anything they can to not pay out for a accident, all but one of the people I spoke to were no help and just delayed the process, it took near to 2 months for them to pay out after a long dispute”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“I’m not insured with you.. remove my details from your system!... it’s been YEARS!!!!”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Horrible insurance company. Keeps on adding fees to your policy. The renewal would come up 4 times your original insurance cost. Not recommended, even one star is not worth it”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Rubbish avoid my car went for mot and the guy rev the car to test it and clean out the air purifier and then they thought I drove like a idiot my car allways parked as I don't use it, they asked for a letter from garage but it's been shut as the covid19 🤦🏽”

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Posted 5 years ago

Hi Ram, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Too expensive”

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Posted 5 years ago

Hi Damian, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Rubbish never made any difference”

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Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“I'm not with yous anymore and have not been for a while please stop”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Rubbish from start to finish I e told everyone I know who drives to steer clear of you lot”

Helpful Report

Posted 5 years ago

Hi Leo, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“I didn't subscribe to WiseDriving, and yet today have received an unsolicited email from them. Obviously they don't keep their records up to date as the insurer that's stated in the email hasn't held my policy for a number of years.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“At first I was happy then my black box stopped working just before the end of my policy, had to email pictures in and didn't get a response until I received an email telling me my policy woyld be cancelled - 12 emails later, promised call backs that never happened and even more emails my policy then ended thank god - now with direct line where people respond to you!”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Very rude staff, breached complaints procedure, dismissive and refused to accept any idea their black box is faulty. I work for the NHS and they said they were going to cancel my policy due to my car driving 100mph (something which I'm pretty sure my car is incapable of). I advised them of this and suggested the black box might be faulty - I googled this and this is actually a very common issue. They dismissed the idea that their box was wrong and refused to send out an engineer to assess the issue. I advised that as an NHS worker I really need my car at this time during a pandemic, and begged them to not cancel my insurance, during a very stressful and incredibly busy period, having to find new insurance was something I really couldn't deal with. They had no empathy to my situation whatsoever and told me my insurance would be cancelled in 5 days. I asked to speak to the complaint team, to which I was put through to a very smug rude manager who was not part of the complaints team who just rubbed it in that they would not help me. They still have not got in touch regarding my complaint, which, having worked in complaints before, I know they've breach the guidelines for this. Overall, a very unpleasant and nasty company who are happy to take your money, but drop you in it during a pandemic. DO NOT USE”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Not to be referred to anyone”

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Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“The customer service I received was very poor and the hassle just to set the policy up was a nightmare. I wouldn't recommend using them stay far far away!!”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn

Posted 5 years ago

“Am with you from 3 years , you should reduce my insurance but you increase this year.”

Helpful Report

Posted 5 years ago

Hi Vippandeep, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

WiseDriving Reviews

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