WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

amanda.holmes@igo4.com

Write Your review

Tell us how WiseDriving made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst thing I ever did was sign up for wise drive. They are the worst insurence company to go for. They never lower the price and they charge ridiculous amounts if you change cars over during your time with them. DO NOT GET CAR INSURENCE WITH WISE DRIVE!!!!!!!”

Helpful Report

Posted 5 years ago

Hi Zoe, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

“Its very bad Insurance and very expensive no recomand never this company”

Helpful Report

Posted 5 years ago

Hi Marius, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn.

Posted 5 years ago

“No comment :)”

Helpful Report

Posted 5 years ago

Hi Gatis, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Money grabbing. High prices even with the black box installed and when it came to cancellation because I had found a much better deal elsewhere, I had to pay a cancellation fee which was fine, but the way they threatened it over the phone was hilarious. The cancellation fee was half the price of my actual insurance, so it wasn't much of a threat at all.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Poor communication skills, out to set you up and take your money. Please avoid this company; especially if you're first driver.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Honestly not happy with it. Every day gets marked down to complete diffrent things. Like I live on a steep hill and on my way to work it’s just hills. I was told to just deal with it and drive better. My braking is some how majority 0 all the time? It seems to be that no matter how hard I try aswell the score only goes down not up. Personally I haven’t had a very good experience with this company.”

Helpful Report

Posted 5 years ago

Hi Jake, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn.

Posted 5 years ago

“This company is a straight up hack, abuse of power if you have the black box policy, I have been charged an extra £220 in one months from bad driving, I drive 38mph in 30mph all the time, I did the same thing for more than smart wheels policy and had no charge at all, £220 is 3x as much I’m expected to pay, this company is a massive scam, don’t even have an app for the blackbox so it’s a massive downgrade”

Helpful Report

Posted 6 years ago

Hi Toby, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Regards, Dylan

Posted 6 years ago

“Appalling company. Cancelled my daughters policy without discussing. Numerous phone calls to company always getting disconnected. Then told out of time to reinstate ( one month)even though being asked numerous times to reinstate within the month.Different excuses every time for cancelling her policy. Not updating notes so having to explain in full ever time. Being told she has to pay another 5 months insurance even though they won’t reinstate her policy which they cancelled using many different reasons every time she called. PLEASE AVOID THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your daughters experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your daughters policy details so we can discuss this further. Thank you, Kathryn.

Posted 6 years ago

“Auto renewed me into a new policy due to me not checking my emails. Even if you call within the legal consumer right of the 14 days cooling of period they will lie and say it don’t apply and charge you £90 for the telematics (which you paid the previous year) £75 cancellation fee plus the months insurance. Highly don’t recommend this is a scam borderline illegal.”

Helpful Report

Posted 6 years ago

Hi E K, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan.

Posted 6 years ago

“Absolutely disgusting service , you cannot make your mind up on what you expect from your customers”

Helpful Report

Posted 6 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Dylan

Posted 6 years ago

“This car insurance is a joke, needed a top up for my mileage and asked for a quote for extra three thousand miles and i was told i will get the quote in 24 hours. I did get it and it was outrageous as it was more than three times my monthly installments and so wanted to reduce the mileage to one thousand as i do not drive that much especially with the coronavirus and not really driving at all now and just having only three months left but was told i must take up the three thousand miles which came to me as a shock.i rang them a couple of times to resolve it but could not get it sorted so i had to cancel my direct debit with them which means my deposit is now gone.i will be issuing a court claim against this disgusting and pathetic insurance company and i warn any prospective customer to steer well clear of this useless insurance, i would have given a zero star if i could”

Helpful Report

Posted 6 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. With these situations as much as we would like control over the premiums for changes made to the policies, we do not have this luxury. These prices come directly on behalf of the underwriter that you has quoted you at the point of obtaining the quote with us. If you would like me to take a further look at your situation I am more than happy to, if yes, please send us a private response with your details, we’ll investigate this further. Kind Regards, Dylan.

Posted 6 years ago

“Absolutely horrendous”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 6 years ago

“Terrible customer service”

Helpful Report

Posted 6 years ago

“Wise driving is rubbish. I was with wise driving for over a year and then they decide to add over £40 per month to my payments .. Complete rip off... 0*'s from me.. Not happy at all with them or close brothers!”

Helpful Report

Posted 6 years ago

Hi Ally, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 6 years ago

“No words can explain how unprofessional this so called company is. Don't ever use them for insurance. The worst car insurance company ever.”

Helpful Report

Posted 6 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 6 years ago

“HARD CREDIT CHECK IF YOU PAY BY INSTALMENTS… IF YOU CHOOSE TO PAY BY INSTALMENTS ONLINE, PLEASE NOTE : " A HARD CREDIT CHECK IS DONE ON YOU WITHOUT YOU KNOWING" IT IS SOMEWHERE IN THEIR TERMS AND CONDITIONS YOU ACCEPT IMMEDIATELY YOU GO ON TO THE WEBSITE. YOU ARE NOT INFORMED AT THE TIME YOU MAKE THE CHOICE OF PAYMENT. THIS IS HIGHLY UNUSUAL AS MOST CAR INSURANCE COMPANIES DO NOT REQUIRE A HARD CREDIT CHECK,”

Helpful Report

Posted 6 years ago

Hi Maro, Thank you for taking you time to leave your feedback. We do appreciate it, We do let our customers know this at multiple points throughout the process of taking up the policy and even if the customer calls in, we ensure that this gone through before even getting to an agent. Hope this is helpful, Dylan.

Posted 6 years ago

“Increased my premium from £56 to £106 after 2 months for having a higher score with no opportunity for decrease. Will never go with them again.”

Helpful Report

Posted 6 years ago

Hi Matthew, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 6 years ago

“Wise driving is a very unfair company they are out to rob people to put you in a worst off position start out great and gradually they raised your premium to sky high and when u cancel they tell you there is a balance to pay when they should be giving you back from what you pay I would not even recommend my worst enemy so I give you zero stars I wish this company could go under and I am going to publish this until it get where everyone can see it”

Helpful Report

Posted 6 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 6 years ago

“I cancelled my insurance, because I sold my car and They collected £75+ £90 fees charged in full.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. When cancelling a policy mid-term there are cancellation fee’s that you would incur for not finishing the policy year with us, these are outlined on our website and on the Terms & Conditions of the policy. Kind Regards, Dylan.

Posted 6 years ago

“I wouldn't recommend this to anyone, pay the extra £200/300 the other company's are offering. This company will save you money initially but a month after you will be charged £400. I work for the post office as a driver and drive my car exactly the same as I do at work, I've always had good scores at work but apparently my breaking was too hard on wises telematic device. It's an absolute con and they should be ashamed taking money mainly off new and young drivers.”

Helpful Report

Posted 6 years ago

Hi Bethany, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Dylan.

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews