WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate 0 stars I would. Honestly the worst insurance company I’ve ever encountered. Staff are useless and they will do everything possible to scam you out your money. I asked them to cancel my claim at the end of the year after still paying for a car that was written off. They renewed my claim without my confirmation anyway and charged me £370 to cancel a claim again that I already asked them to cancel as it had gone into new year for a car that I don’t bloody have and they know this! Absolute SCAM! Don’t put yourself through the hassle.”

Helpful Report

Posted 6 years ago

Hi S, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response, to reviews@wisedriving.com, with your details and we can look into this for you. Thanks, Kathryn.

Posted 6 years ago

“Do not think your equipment is as accurate as you think and very quick to penalise pull people in with cheaper insurance and double it after a month we have to rely on your reading will be paying £75 to get out of contract poor customer services”

Helpful Report

Posted 6 years ago

Hi G.Peake, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 6 years ago

“Horrible experience in all fairness and cannot wait until the year has come to an end so that I can change my providor. This is a money making provider, who cares less about the customer and their valuable business and more about how they can lure customers into signing up and then raising their premium.”

Helpful Report

Posted 6 years ago

Hi Amir, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan.

Posted 6 years ago

“Very bad service, They like to give you big fines Cancellation fee £75 for the box After you pay first instalment will charge £150”

Helpful Report

Posted 6 years ago

Hi Ilda, We’re sorry to hear this; we always try to provide the best experience possible for our customers. All fees that are applicable to our policies, are listed within our terms and conditions, which can be found on our website. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 6 years ago

“Would never use this company again, refuse to accept that their is a problem with a black box fitted in my sons car, just so they can rank up premium. I've asked for independent analysis but refused, asked for another black box to be sent, again refused, all they keep saying is nothing wrong with data. I'm also insured on the vehicle and have been a professional driver for over 35 years and still get the same data as my son, all I got back in a message is how to drive better 🤬🤬🤬🤬, I'm probably getting some 18 year old kid on the other end telling me how to drive.”

Helpful Report

Posted 6 years ago

Hi Mike, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Dylan

Posted 6 years ago

“I'm not one to usually complain but the service and treatment I received from WiseDriving was absolutely appalling. They canceled my insurance after only giving me one opportunity to install the black box. The next available opportunity (when their installers were next in the area) was outside of their 14 day period so guess what they cancelled my insurance with immediate effect. They are now requesting a further £150 as a cancellation fee which means I would have paid them £250 in total for literally 6 weeks cover (total cost of insurance was £650). This company is running a racket and I will be making a complaint to the FCA and contesting this, please avoid at all costs. Ps. read Google reviews as well and you will see how appalling this company is.”

Helpful Report

Posted 6 years ago

Hi Khalid, We’re sorry to hear of your disappointment with us; We are aware of your situation and have passed this onto the relevant departments to ensure we act accordingly. Dylan.

Posted 6 years ago

“There’s nothing wise about using these scammers, they will con you. Use a proper insurance company”

Helpful Report

Posted 6 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Dylan

Posted 6 years ago

“CON ARTISTS - DONT MAKE THE MISTAKE WiseDriving definitely are not a 4 star company as reviews may make you believe, the reviews have been manipulated just like their telematic readings”

Helpful Report

Posted 6 years ago

Hi Jason, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 6 years ago

“Terrible. You get penalised for driving at certain times at night and on certain roads. Acceleration is also an issue, with my car being a 1.4 and a 0 - 60 time of about 5 mins, the box and app, say I accelerate too fast. You are forever looking at speed signs too. I would not buy again.”

Helpful Report

Posted 6 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 6 years ago

“Policy terms are unclear and staff not knowledgeable on how overall score is calculated.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private message with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I have been charged rexently extra amount and recieved no explanation. Informed you I could not afford the payment and was still charged with no other options, this is terrible customer service and you have left me in a horrible position.”

Helpful Report

Posted 6 years ago

Hi Harry, Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“By monthly direct debit has gone up from £67 to £208 without even notifying me. It's an scam”

Helpful Report

Posted 6 years ago

Hi M A Q, If there is any change to the policy we would send you correspondence to you via email. If this change affects the price of the insurance the funding company would also send you correspondence to confirm any change to the monthly payments. If you can send us a private response with your details we can check this for you. Thanks, Vicky

Posted 6 years ago

“Your app doesn’t work, how is it possible to keep a record with of how my driving performance is going if I can’t keep track via the app - shambles. Not only this but setting up the box itself was a nightmare - you could barely assist me and it took us overall 6 weeks to have the box sorted on your end. I wouldn’t recommend you to ANYONE, and won’t be renewing my Policy at the end of the year.”

Helpful Report

Posted 6 years ago

Hi James, The app is only available for our mobile app device policies. This is advised before downloading the app. Black box policyholders can access their dashboard via the "My Account" section of our website. We're sorry to read you've had issues in regards to the installation of the black box. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“When I changed vehicle on my insurance policy after an accident, it cost me £ 400. I will not recommend wise drive to anybody. Even the people on the phone were not of any help.”

Helpful Report

Posted 6 years ago

Hi Yakub, We're sorry to read this. Changing vehicles can change the cost of insurance as different vehicles are different prices to insurer. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Really disappointed. I was late providing proof of no claims due to some confusion and now I am paying nearly double what I should be each month. I have tried to resolve this by email and get silence. I am cancelling my contract in the New Year.”

Helpful Report

Posted 6 years ago

Hi, Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Absolutely terrible customer service, sent out a telematic device that didn’t work and spent the next two months telling me it was my fault, issuing me with almost a letter every two weeks threatening to cancel my policy at my expense before finally accepting the box was faulty.”

Helpful Report

Posted 6 years ago

Hi John, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Avoid at all costs - Took about a month and after installing my telematics box and countless hours on the phone, emails and letters before they decided my box was faulty. I was threatened with having my insurance cancelled many times which was very worrying as they said it would cost me £75 for a cancellation fee PLUS £150 for the telematics box along with any days I had been covered for. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 6 years ago

Hi Ben, We're sorry to read this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“My policy was cancelled due a misunderstanding on my behalf as Wise failed to inform me to call up and make a payment as I was under the impression that I was resetting up a direct debit to be taken from my account. Due to the Ambiguity in their correspondence I raised a dispute to investigate. Well, many phonecalls calling to chase up, lack of competency in basic customer service managers, a few understanding customer service agents, lots and lots of repetition and absolutely nothing has been done. AVOID at all costs, they had soo many glitches on their end in the short time that I was with them.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Worst company ever , money grabbing lieng people work for this company.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Appalling”

Helpful Report

Posted 6 years ago

Hi K, We're saddened to read you feel this way. If you can please send us a private response with your details we can discuss any issues you may have. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews