WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is there a score lower than One!!! What an absolute God Awful company to deal with. As soon as you try to make a claim they pass the proverbial buck and don't want anything more to do with you!! They take the £400 excess then "Claim" you owe them a further £362.81 for what can only be described as "Extra's" that you weren't made aware of at the point of taking out the Insurance!! If you are looking for Car Insurance, go to a reputable company not a load of Shyster's who are no more than thieves. Two years down the line my claim has not been resolved, I'm taking the claim to court and now they have said they will wait no longer for the £362.81 and have passed it to a debt collecting agency!! What a bunch of clowns!!! Don't touch Wisedriving with a Barge Pole and in the Covid19 climate if the pole can be longer, use it!!!”

Helpful Report

Posted 5 years ago

Hi Robin, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Incredibly poor service, they gave me a conman of a driving instructor and when he stole my £500 and blocked my number this company gave me no help whatsoever. AVOID.”

Helpful Report

Posted 5 years ago

“They are a horrible company with no sense of corporate responsibility towards their customers they have been reported numerous times to the insurance ombudsman for unfair practices towards drivers don’t trust this company I am with a new company and couldn’t be happier”

Helpful Report

Posted 5 years ago

Hi Bridget, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn

Posted 5 years ago

“Unpublished policies and also poorly communicated. Charges go high and high with time. Overall ends-up being super expensive than any other insurance out there...”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Hidden fees & Expensive charges for things most insurers can do for 90%-100% less! l wanted to change providers upon purchasing a new car although was due to be charged £300 to cancel the remaining 6 months of my insurance just to change policy provider. After asking how much it would be to stay with WiseDriving, I was told just to update the policy onto the newer vehicle would be £295! Ridiculous considering the cars were worth the same value, have same milage and specs and my personal conditions had not changed at all. Be very careful with this company, as it seems that once you're in, there's no escape unless your willing to spend heavily. I found the customer service representatives on the telephone to be reluctant to help and did not seem to have much knowledge as to why the charges were so steep compared with other insurance company's offering changes of policy at around £20-£30. I was not given adequate reasoning for the high hidden fees and was hung up on twice, presumably because I was asking to many questions. I highly doubt this review will be considered or taken into account or furthermore acted upon. However, seens as your company insist on emailing me about my experience with yourselves, I thought I'd give an honest opinion.”

Helpful Report

Posted 5 years ago

Hi Alex, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 5 years ago

“Not good enough!!”

Helpful Report

Posted 5 years ago

Hi Princess, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Kathryn.

Posted 5 years ago

“Very bad because you still charge me when I don't use my car because the Coronaviros.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for your negative experience with us. Motor insurance is a legal requirement in the UK and therefore the insurance policy will need to remain active, unless you have sold your vehicle. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“It Is really really bad ones”

Helpful Report

Posted 5 years ago

Hi Bino, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Shocking company Worst customer service I’ve ever experienced Had to compensate me multiple times for their lack of competence and rudeness If I could give less than 1 star I would!!!! Avoid at ALL costs”

Helpful Report

Posted 5 years ago

Hi Anna, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Honestly no customer service skills, know exactly how to treat a customer poorly, overpriced insurance, and the chance of getting payments lower? With an excellent driving score this never happened so false advertisement, also after me trying to cancel the policy towards the end, this company had the nerve to try to automatically renew the policy, would not recommend!”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Can't get 1 Year no claims discount because they've taken over 6 months to assess a small claim (I was told it takes maximum 6 months to process) and the case is still open. Really bad service”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Very very poor prices are not very practical and even with a black box for new drivers you don't save much over the years and the hidden charger that the don't tell u straight off the bat If discrasful”

Helpful Report

Posted 5 years ago

Hi Connor, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“I was with these for few years no accidents or no complaints of my driving kept putting prise up and auto reniewal me with wrong address when already told them I'm not renewing not how you treat loyal customers”

Helpful Report

Posted 5 years ago

Hi Chloe, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Scammers do not use! would of give zero stars if I could.”

Helpful Report

Posted 5 years ago

Hi Billy, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“The most expensive car insurance, really poor service . Get invoice after 3 month of end my insurance. Not recommend! Never again”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Very disappointing, cancelled my insurance after I refused to pay the increase in my premium . Dont think they know what they are doing , trying to rob people for driving properly”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Worst insurance company I have been with. Complete lack of empathy and communication is shocking. Wise driving are a broker for their underwriters but when action is needed by both parties they don’t actually communicate with each other to resolve issues. My experience was that shocking that someone couldn’t pay me to be insured by wisedriving in the future.”

Helpful Report

Posted 5 years ago

Hi Nathan, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn.

Posted 5 years ago

“The worst insurance company. They lie over and over again. When I tried to cancel my policy I was told to call later because cancellation department wasn’t open. When I called later I was told to call the next day. The next day I was told they don’t work at all and I should call the next day. Same thing over and over again. Requested recordings of my phone conversations as they have provided me with false information. Never received it even though chased so many times. Avoid avoid avoid! They are cheeky enough to send me a request for review, 2 years after I stopped using them. Here’s your review then.”

Helpful Report

Posted 5 years ago

Hi Julita, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Awful very ruthless”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 5 years ago

“Bad bad bad...and super expensive”

Helpful Report

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews