Name: WiseDriving
Rating: 3.57

“Has cancelled my insurance because my v5 address was my old address and I was away for work for a couple of weeks and they said they will not Waite for me to go back home and change this. I have to declare I have had insurance cancelled for the rest of my life and my premium has tripled.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Terrible customer service. Wise Cancelled my policy following the fitting of my black box (in my new vehicle) they cancelled it because the thought I missed the fitting. Instead of calling me or writing or trying any form of contact they cancelled my policy with no warning. When I got through to them and explain I did have the box done they apologised and re-set up my direct debit. A few months later my policy was due for renewal but the money did not leave the account. I called them when I noticed the money hadn't left my bank and their argument to cancelling my policy AGAIN was that I'd failed to pay my last payment.. ny argument was that they had set a DD debit up so the money should have left. Anyway I couldn't argue with then as they would not have it. I needed up with having my insurance cancelled on the final payment so lost my no claims ans was billed almost £200! Not one person that I spoke to wanted to help. I was in tears. Awful service. Avoid!!!!!”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“If I could give zero stars I would, poor company with such rude, bad mannered staff”

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Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Save your money. Look ales were! It’s a scam .”

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Posted 5 years ago

Hi Catt, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Really bad service, 2 of the customers care staff that I had to deal with were very rude. From 120£ a month I ended up in the last five months with 500£ a month. They are trying to get more money than they deserve”

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Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“GDPR??? Not been a customer of these for a very long while (4 years) and suddenly get an unsolicited email asking for a review. Not sure why I am on their database and would certainly have been asked to be removed, or opted out of emails.. Not sure I would trust them with my data or details.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks,

Posted 5 years ago

“I can never get through on phone insurance went up every year with no accidents. Glad I’m not with them now.”

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Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“The worst insurance company I’ve ever been with. unhelpful, hard to communicate with, unsympathetic and the app is a complete joke. Can’t wait for my policy to finish so I can leave.”

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Posted 5 years ago

Hi Mia, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Awful insurance company! Terrible to deal with, shockingly bad customer support. Money grabbing!”

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Posted 5 years ago

Hi Samuel, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“How have you got my email address? I have never had insurance with you and would like to know as this may be a breach in the recent amended GDPR legislation. Please respond by return email at your earliest convenience as I would like to raise this with a representative of your company”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“To the unfortunate employee of widedriving who has to read this. Your company is operating a bait and switch scam whereby telematics data is falsified in order to increase insurance premiums after the policy has been agreed to. Multiple requests to review data were ignored and I've been unable to find the telematics box having removed almost all interior trim in the vehicle. I have made the effort to publicize my experiences of this to discourage others from approaching this perfidious shitstain of an insurance company. If you have any semblance of self-respect you should get out of there as soon as possible.”

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Posted 5 years ago

Hi Matthew, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Kathryn.

Posted 5 years ago

“difficult to communicate with and poor customer service”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Awful insurance company when they spring £300 payment with no warning on a young driver to pay within seven days”

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Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Most awful company, NEVER use again”

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Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 5 years ago

“Totally incompetent bunch who only want your money and have absolutely no interest in helping you if you have an accident , that’s if you can actually get through to them !”

Helpful Report

Posted 5 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Kathryn.

Posted 5 years ago

“Awful customer service!”

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Posted 5 years ago

Hi Sam, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Kathryn.

Posted 5 years ago

“I never got discount for good driving just heavily penalised for random poor driving.”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Who are you and why are you writing to me?”

Helpful Report

Posted 5 years ago

Hi Graham, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“Poor communication channels and communication gaps between WD and Highway Insurance leading to long, drawn out claims handling. Exorbitant and unreasonable charges for any and every amendment to insurance policy. Black box recordings are inaccurate and do not reflect real driving performance. 10/10 would not recommend WD to anyone and will not be renewing my policy with you.”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Poor atitudine”

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Posted 5 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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