WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy with this service, it's not a realistic measure.”

Helpful Report

Posted 6 years ago

Hi Sara, We're sorry to read you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I was charged extra £300 although I provided the details of ncb”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Awful customer service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Please please avoid and save your money, this company is a joke, staff are very unprofessional and rude. Instead of saving couple of hundred you will be spending much more. They keep threatening to cancel the insurance for anything and everything, first and last time I will go with them. I've had insurance with plenty of other companies before but never experienced anything like this. Avoid at all cost!!!”

Helpful Report

Posted 6 years ago

Hi Rofiqul, We're sorry to read you're unhappy. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

Hi Rofiqul, We're saddened to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Avoid this company at all cost the service is absolutely disgusting!! They have sent me a faulty black box which I have fitted to my car and it has blown the battery in my car and my car will now not start! I now can’t get to work until my car is fixed which they have said isn’t their fault so they will not send anyone out to fix my car! This company is a disgrace!!! I will be taking this further and you will be hearing from my solicitor!!”

Helpful Report

Posted 6 years ago

Hi Aaron, We're sorry to read you're unhappy. It would be very unlikely that the box is able to do this to a vehicle battery as it draws very minimal power from the battery. However, if you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Please avoid this company for your own good. The prices seem reasonable, however they have the right to double your premiums monthly or charge you £250+ to leave them for a cheaper company. Absolute scam - I wish I believed the reviews before I signed up. I believe they are setting up fake positive reviews to boost their online profile. Do not be fooled”

Helpful Report

Posted 6 years ago

Hi Joe, We're sorry to read your unhappy Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Seriously what a waste of time. Price of insurance is high which is understandable as I am a new driver and black box is fine as well but customer service is disgusting. They keep putting you on hold for like an hour without any interaction at all. Keep saying my policy is getting cancelled as I haven’t sent my documents apparently but I have send all my documents about 4 times in a month but they just can’t be bother to look at their emails properly”

Helpful Report

Posted 6 years ago

Hi Kammy, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Poor quality service annoying wasting time , wrongful directives and unsure staff company members, awful.”

Helpful Report

Posted 6 years ago

Hi Ciora, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Terrible communication”

Helpful Report

Posted 6 years ago

Hi, We're saddened to read you're unhappy with the communication you've received. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Can’t understand anyone on the phone when ringing about a problem, have to explain things 7 or 8 times for them to understand Expensive and also got told to add a second address even though my car isn’t parked there When this year is over your company will have no more custom from me Thanks You need to make improvements Bye”

Helpful Report

Posted 6 years ago

Hi James, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“STAY WELL AWAY FROM THIS SHOWER OF A COMPANY. THE WORST EXPERIENCE I'VE EVER HAD WITH CAR INSURANCE. THEY PURPOSELY TRY AND LET YOU GO OVER THE TIME TO PROVE YOUR NO CLAIMS BONUS SO THEY CAN UP THE OVERALL PRICE OF THE INSURANCE TO OVER 1K. ALL THE BAD REVIEWS ON HERE ARE TRUE. MY BLOOD PRESSURE WAS THROUGH THE ROOF TRYING TO SORT OUT THEIR SCAM. WILL NEVER USE THEM AGAIN EVER. IF I COULD GIVE -20 SCORE I WOULD AND THAT'S NO JOKE”

Helpful Report

Posted 6 years ago

“I paid £456.83 for the car insurance and when I was not able to set up the black box in time, they cancelled my car insurance. I was refunded £185.05, I also had to spend extra £160 to the local garage to fix car bonnet just to find a way to set up the black box. I feel being robbed £431.78 in total in a broad daylight by wisedriving insurance. DIsgraceful wisedriving.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. If you can please send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read you had issues installing your black box. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Very Poor.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss any issues you may have. Thanks, Vicky

Posted 6 years ago

Hi, We're saddened to read you're unhappy. Please send us a private response with your details and we can discuss any issues you have. Thanks, Vicky

Posted 6 years ago

“increase monthly payments randomly!! inaccurate black box bad communication”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read how you feel. Any increase in price will be communicated and will be for a valid reason. The black boxes are also rigorously tested by the box providers to make sure they are accurate. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read how you feel. The boxes are test rigorously by the box providers to make sure they are accurate. Any price changes will be for a valid reason and an email will be sent to confirm this. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“If I could give this company 0 stars I would. Absolute disgrace of a company. After making a mistake on their end and mis selling us our insurance under false info, they demanded £800 from us to rectify their mistake. After admitting fault they offered us the laughable compensation of £20. Still asking for £780 to change the details. Refusing to let us speak to a complaints team, and providing us with the WORST costumer service I have ever had the displeasure of. Avoid this company at all costs. Absolute disgrace.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. If you can please send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Today wise driving proved how bad they are at resolving issue and blame customers first. Cancelled policy for no reason. Note - they charge customers extra premiums for acceleration due to a common fault with the telematics device. They threaten to cancel your policy if you don't pay. GUESS WHAT I PAID EVEN WHILE THEY HAD BEEN LOOKING INTO THIS WELL KNOWN ISSUE AND THEY STILL CANCELLED. When I called them they try deflecting the blame. No sincere apology. Manager Kelly. Was useless. No apology for panicking the customer and no care. Why should they care, they're based in South Africa or so they say. THEY'VE NOW BEEN LOOKING INTO THE BLACK BOX FOR NEARLY TWO WEEKS WITH NO UPDATE FOR CUSTOMER. WILL NOT BE STAYING AND WILL BE TAKING THIS MATTER FURTHER. Oh one more thing. The customers services cannot email or transfer calls to UK.”

Helpful Report

Posted 6 years ago

Hi Riad, We're sorry to read this if you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“awful app and customer service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear this. The app is only available for our mobile app device policies. Our black box policyholders can access their dashboard via the "My Account" section of our website. If you can send us a private response with your details we can check this and go through any issues you may have. Thanks, Vicky

Posted 6 years ago

“The black box is picking up everything just fine except the acceleration which is lowering my overall score...and when I called to report this problem I didn't get any answer to my query.”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Awfull company avoid at all cost awful customer service awfull people only out to take advantage of young people with no money all they care about is lining there pockets charge you whater they want whenever they want”

Helpful Report

Posted 6 years ago

Hi Nathan, We're sorry to read you feel this way. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Can I put my insurance premium up for no reason then cancelled my insurance for no reason”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. There will always be a reason for price changes and cancellation. If you can send us a private message with your details we can look into this for. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews