WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wisedriving!!! was my first car insurance i thought they were brill till its cost an extra 180 to change a car and the late fees of 35 pound and then when i was due for renewal they cancelled with no reason left me 28 days to find new insurance when i rang they made some excuse about my driving being bad even though my score was 88 and had stayed the same though the year and they even Dropped my insurance for that score too 250 to 150 a month ... And the crime in the area was bad which is a stupid excuse DO NOT GO WITH THESE RIP OFF !!!! AND NO ENGLISH ON CALL CENTRES !!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Lorna, We're sorry to read you're unhappy with the experience you've had. Please send us a private response with your details and we can discuss this with you further. Thanks, Vicky

Posted 6 years ago

“The only way to get anything done with this company is to make legal threats or threaten to go to the police”

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Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“They are now trying to cancel my policy just before renewal, because my car went in for repairs. This appears to be an attempt to prevent me from getting more no claims bonus, which is of course 100% illegal. If this issue isnt resolved soon, I'm going to the police. Stay away from this shady company.”

Helpful Report

Posted 6 years ago

Hi Jordan, We're sorry to read you're unhappy. Please send us an email to reviews@wisedriving.com with your details and we can look into this. Thanks, Vicky

Posted 6 years ago

“Scoring system not fair”

Helpful Report

Posted 6 years ago

Hi Callum, We're sorry to read you feel this way. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“DO NOT USE THIS INSURANCE COMPANY. They are truly awful, they will take money off you when they feel like it, refuse to allow you to cancel without paying a ridiculous amount. Con artists!! save yourself a lot of money and don't use them”

Helpful Report

Posted 6 years ago

Hi Alice, We're saddened to read you're unhappy with the service you've received. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“£256 to cancel my insurance? Ridiculous, they hold you ransom and try to charge you more each month for your premium claiming you have a bad ‘driving score’ yet I’ve complained numerous times about my black box being faulty but they’re not interested.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you feel this way. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Never ever I will took this company again! And not recomend it too! Service terribal. While I had insurance with WiseDriving 1 year I did call them 3 times. Only one time was ok, another 2 times staff on the line was unprofessional and rude. When I started get insurance with WiseDriving, company installed Monitoring box in my car. I paid for that £150 and I have been told when I will leave all will be paid back. Today my insurance with WiseDriving ending and I made call to ask when Monitoring box could be remove from my car and money returned. Answer was wonderful - I should pay £90 for remove Monitoring box or left it where it is. And company not returning money for Monitoring box. When I said I have been told diferent, lady on the line simly repited company not return money. What is this? What WiseDriving doing? Are they fooling people?”

Helpful Report

Posted 6 years ago

Hi Armands, The box/ new business fee is included in the price of the policy for the year and it is advised in our terms and conditions that this is non-refundable. This fee does not just pay for the box but for a few things such as setting up the contract to collect data, and admin fees for the policy set up. If you can send us a private response with your details we can look into this further for you. Thanks, Vicky

Posted 6 years ago

“Although the online portal is useful the service is terrible. Have been receiving great feedback for all but one of my scores. Have asked for advise which hasn't been given. Rude and unhelpful.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“AVOID AVOID AVOID So many different things were a problem but the main one was making me so out of pocket it’s going to Be a total of 570£ For me to leave!! However it still works out cheaper going to direct line for a year than staying with wisedriving for 6 months totally avoid this company absolutely terrible should be ashamed of them selfs”

Helpful Report

Posted 6 years ago

Hi Billy, We're sorry to read you're unhappy. Please send us a private response with your details and we and go through this with you. Thanks, Vicky

Posted 6 years ago

Hi Billy, We're sorry to read you're unhappy. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“If your a new driver it's hard to say how many miles per year you will do, I guessed at 4000 but run out 7months in and you screw me proper for extra miles I'm now paying nearly 300 a month for a old daewoo that other insurance companies charge 100 for”

Helpful Report

Posted 6 years ago

Hi Mr Tucker, We're sorry to read you're unhappy. In regards to the information provided when taking up a policy, it is important to be as accurate as possible as the information provided is what is used to calculate the cost of the insurance. If these change then the price can change. If you'd like to discuss this further please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Stupid customer service.”

Helpful Report

Posted 6 years ago

Hi, We're sorry you feel this way. Please send us a private response with your details and we can discuss any issues you may have had. Thanks, Vicky

Posted 6 years ago

“simply the worst experience I could possibly have with this insurance company, this is nothing, but a rip off, do not bother even looking at their website. it might be bit cheaper but from the start point (fitting black box) you get serious issues with them. do not try and waste your money. bought the policy, the company failed to instal the so-called black box, multiple calls and request to send somebody to install it, then received threatening emails everyday saying your policy will be cancelled as black box is not installed but when asking about when they can install no help was provided, finally Cancelled insurance due to black box issue but they charged the full fee, I complained to get the money back”

Helpful Report

Posted 6 years ago

Hi Af, We'res sorry to read this please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Terrible company. Putting my insurance costs up. Changing my direct debit date in which caused me 2 late fees of £45 each. Due to being away they automatically renewed my insurance for a year without telling me adding a extra £70 on every month then won’t let me cancel due to being ‘in a payment cycle’. Anyone who’s thinking about getting insured by these, don’t! They are a joke put your money somewhere else even if it’s not extra because the cost doesn’t go down here.”

Helpful Report

Posted 6 years ago

Hi Tom, We're sorry to read you're unhappy with your experience. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

“everything about this company is a sham, from the telematics to the bogus cancellation. avoid at all costs.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you feel this way. Please send us a private response with your details and we can discuss any issues you may have. Thanks, Vicky

Posted 6 years ago

“Fake company please be aware”

Helpful Report

Posted 6 years ago

Hi Nav, Please be assured we are a registered company and FCA regulated. Thanks, Vicky

Posted 6 years ago

“Cancelled my policy after their own engineer failed to take useable photos. An engineer I had to pay for the privilege of failing to do a simple task properly. Over £1000 taken from me for less than 3 months insurance. Absolutely disgraceful company. Avoid!!”

Helpful Report

Posted 6 years ago

Hi J, We're sorry to read this, please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“I paid for the policy on the 6 Sept 2019 with the start date of the policy on the 7 Sept 2019. Almost immediately after I signed up, I decided that driving with a telematics box was not something I would be happy with. I sent an email thorough their contact us web page, requesting the cancellation of my policy within minutes of the transaction. I would have phoned but this was about 10pm and the phone lines were closed. When I had not heard back after 2 days, I phoned them and was told that I should have used a different email address to contact them which would have produced a quicker reply. As a result I have not been able to cancel my policy in time before the start date and have had to pay for cover. I feel it is completely unacceptable and unfair to expect the customer to know which email address is preferred and therefore would generate a quicker response. Unhappy customer.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Selling my car and the costs to cancel are ridiculous. Even though I have had a policy for a few years they still want to charge for the box, surely this is now paid for. Spoke to customer service agent today and she could not even give me a cost I will need to pay to cancel until the actual day, even though I said do it as if today. I need to make sure I am not out of pocket selling the car. She also could not explain the commission cost. Seems you are charging commission when its already been included in the monthly payments.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Everything I have done with wisedriving has been a shambles. Avoid using this insurer at all costs. Terrible , rude and arrogant customer service. General incompetence in their methods. They cancelled my policy without calling me once to warn me because their black box readings weren’t coming through. They claim because they sent me an email asking me to contact them it was enough to cancel my policy even though I responded to the email in the given timeframe. Bear in mind they sent me a similar email the month before and after scrambling to call them in fear I was told it was an error on their side.”

Helpful Report

Posted 6 years ago

Hi El, We're saddened to read you're unhappy with the service you've received. Notices of possible cancellations are issued out via email, post and text message to make sure you are aware. These also state you will need to call, to discuss any issues. If you would like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

“Add miles and I must to pay more extra for £270/month for Peugeot 1.1 petrol ... for adding 2500 miles.... and I have black box .... no accident....”

Helpful Report

Posted 6 years ago

Hi CSL, We're sorry to read you're unhappy. Making changes to the policy details can affect the price. The cost of insurance is based on the details and how they affect the chances of a claim being made. By driving more miles this can increase the chances of an accident. If you'd like to discuss this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews