WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They paid me some money back for good driving, then the next month they made me pay more to then even though my black box score was 71. RIDICULOUS!!”

Helpful Report

Posted 6 years ago

Hi Rachel, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“ABSOLUTELY AWFUL!!! They are rubbish with communicating and just hang up on you. Awful and I will be sueing them”

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Posted 6 years ago

Hi, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Too expensive”

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Posted 6 years ago

Hi Rafique, We're sorry to see you're unhappy. With WiseDriving you can reduce the cost of your policy through safer driving behaviours. If you'd like to discuss this with us, please feel free to send us a private message with your details. Thanks, Vicky

Posted 6 years ago

“So bad all iv had is problems been insured for almost a year now had to change my car cos it was old so phoned them to tell them everything was okay the following week I get pulled by police I’m not covered by any insurance so I phone them back and they tell me I have to pay for it again so I weren’t having none of it as they have taken the first payment already so it gets sorted done now I have had a phone call off my mum saying I’m not insured again as they have put my private number on a different car but there’s no help from them at all they drag it out I have had to have a day off work to sort it out will not be renewing it as they are a waste off time”

Helpful Report

Posted 6 years ago

Hi Kieron, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“I have been with them since April, I've had one pay back and now I have to pay them back because my acceleration is on 0 1000% it is not that bad, I go into try gear at 30 because that's what the insurance company told me to do,everything else is on 100 but my score is 71 the whole thing doesn't make no sense to me. Taking money is all the care about.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. Please send us a private response with your details and we can go through this with you. Thanks, Vicky

Posted 6 years ago

Hi, We're sorry to read this. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“After paying my deposit and arranging the black box to be fitted ( they couldn't find a slot until after the date the box needed to be fitted) and they cancelled the policy....no fault of mine.”

Helpful Report

Posted 6 years ago

Hi K, We're sorry to hear you've had issues with the box install. Please send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“No immediate access to driving review just a bump up in insirsncd cost”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. You have access to your driving data via the online dashboard. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I wouldn’t recommend wise driving as the black box is interfering with my electrics in the car my electric windows don’t work and my roof won’t go up when locked car because of box”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear this. If you can send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Be very careful with this company they will charge you for anything they can can’t wait for it to be free from them.dick Turpin comes to mind.”

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Posted 6 years ago

“It’s a con Been driving normal no harsh braking no fast acceleration no speeding but still the black box shows I’m doing totally the apposite, So I think it’s a con all this black box so they can put the price up of your insurance”

Helpful Report

Posted 6 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky

Posted 6 years ago

“Wish I stayed clear of this company, was supposed to be easy to install the black box yourself but I had to take it to a mechanic to fit it for them to then send me an email saying it wasn’t fitted correctly and when I phoned, they wouldn’t send anyone out to help me fit it, I asked if I could get help over the phone and I got no help whatsoever and told to take it to a mechanic, so disappointed, terrible customer service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear this. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Run far away when you see this name. No comunication. I paid the whole amount for insurence. £900 They took another £80 from my bank acount, and set a direct debit. I called them 4 times, and every time they said that they gonna refund my money and they still didn't. No receipt given, no email, nothing. They just robbing people. I am going to court for that. This company shouldn't exist anymore!”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“WORST INSURANCE COMPANY I HAVE EVER HAD TO DEAL WITH! TOTALLY HORRENDOUS. DO NOT USE!!”

Helpful Report

Posted 6 years ago

Hi Eve, We're saddened to read you're unhappy with your experience. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Not good at all”

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Posted 6 years ago

Hi Ehsan, W're saddened to read you're unhappy. If you can send us a private message with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“So stupid this company had the black for 2 weeks driven carefully. But because I drive at night time it puts my score down all I can say is I'm definitely changing company on a few week. Would highly recommend a kid this company at all costs. That's the best advise I can give. Absolutely disgusting service”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're not happy with the experience you've had so far. There is no curfew so you can drive at any time but as you mentioned this will affect this area of scoring if you drive between 11pm and 5am. This is because statistics show you're more likely to be involved in an accident between these hours. By reducing or not driving between these hours you reduce your risk of being in an accident. It is also important to note that the areas are weighted differently so some will have more effect on the overall score than the others. The time of day score is the lowest weighted so will have the lowest effect on the overall score. Thanks, Vicky

Posted 6 years ago

“This company is a scam”

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Posted 6 years ago

Hi George, We're sorry to read you feel this way. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Horrendous company to deal with never again will I have any dealings with them.changed me 348.57 in fee even though I had emailed to cancel.phoned them up and was told I should of spoke to them to cancel even though in there terms and conditions it said to contact them which I did. It seems a lot of people have had the same rip off done to them. Leave well alone”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. If you can send us a private response with your details. We can then discuss this with you further. Thanks, Vicky

Posted 6 years ago

“Emailed my proof of 1 year of no claims to you in the form of a forwarded email which my previous insurer sent to me when I requested proof. Was then informed it wasn’t received so I sent it again. Soon after I received a letter advising my monthly payments have doubled because the proof was not received. So I call you and am then informed the proof needs to be in the form of a pdf, which I was never told until then. Instead, the agent and I call my previous insurer and get the proof over the phone. Weeks later, I then receive another letter which showed my monthly price has still not gone down to its original. I call you, and the agent advised the previous agent I spoke too didn’t actually change no claims bonus on my account. So now I have to pay a £35 admin fee because you it has taken so long to get sorted? When there was no communication or feedback advising how the no claims should be sent, and then your agent messed up. Great, excellent service, thanks, amazing.”

Helpful Report

Posted 6 years ago

Hi Connor, We're sorry to hear you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“First year was fine,then found a much cheaper quote.Emailed to cancel policy only to be sent a direct debit for the continuation of the policy.Phone them only to be told I should of rang them instead.MY FAMILY AND I WILL NEVER USE THESE AGAIN OR THERE FINANCE COMPANY.Very poor service and seems this is there way of taking more money from you.”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can look into this for you? Thanks, Vicky

Posted 6 years ago

“Put insurance up by £800 during the year.”

Helpful Report

Posted 6 years ago

Hi Aaron, We're sorry to read you're unhappy. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews