WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Also slapped with paying £2k (took out insurance at 4k per year) although as I got involved in an accident and had my insurance cancelled I now have to pay out the remainder of the insurance amount and I'm not even insured anymore!!! I will be using the £2k to take them to court if anything.”

Helpful Report

Posted 7 years ago

Hi Maz, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky

Posted 7 years ago

“Cancelled my insurance as score fell below 30. Given 200 miles to correct my score (near enough impossible!!!!!) Will be seeking legal advice.”

Helpful Report

Posted 7 years ago

“Very communicative and simple to talk too.”

Helpful Report

Posted 7 years ago

Hi Thomas, Thanks for taking the time to leave us a great review and rating. We really do appreciate it. We're happy to hear you have had a good experience so far. Thanks, Vicky.

Posted 7 years ago

“Where do I start! My fiancé has been messed about something chronic. I am absolutely disgusted in the customer service we have received from them. First of all they wouldn’t accept his one years no claims even after submitting it 2 times which then put his monthly cost up £60. We then wanted to change the car on the policy as his broke down, we weren’t once given an exact price it would go up to and they refused to give us one! We then received a letter saying it had gone up to £335 a month, from £109!!! I mean look at all these reviews, you must think we are stupid if you think we will stand for this, we only wish we had read them sooner. We have then gone to cancel this policy as soon as we were aware and you have told us it will cost another £235 for cancelling after taking out £169 out of our account and not giving us that months insurance or refunding it. I am absolutely apauled, you have brought my family nothing but distress!! You will receive my formal complaint very shortly as we will now be seaking leagal advice, so to anyone who wants advice don’t go anywhere near this company!! It is unprofessional and basically a scam.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to read you are both unhappy with the experience so far. If your fiance would like to send us a private message with their details we can look into this for you. Thanks, Vicky

Posted 7 years ago

“If I could give 0 stars I would. All I want to do Is cancel my policy as I’m paying £1000 more a year than i would with another company I’ve just called to cancel but can not give me a set price and now I can’t cancel for another 3 days Due to my monthly payment hasn’t gone through on their side although was taken from my bank on the 10th. Absolutely awful customer service not they useful at all. Wouldn’t recommend to anyone.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read how you feel in regards to the experience you've had. When a monthly payment is taken it can take up to 7 days to clear from your bank into the funders. You're able to cancel at anytime however our finance team will be unable to work the accounts and give a cancellation cost until the funder confirm that the payment has cleared or not. This is because they need to caculate the total amount paid against the total cost of the insurance. If you'd like to discuss this further please send us a private response with your details and we would be happy to go through this with you. Thanks, Vicky.

Posted 7 years ago

“My premium insurance was increased because I WASN'T driving the car. They claimed the price was increased because of driving behaviour which I couldn't verify because their system wasn't showing me any data... After 2 years, unfortunately, wisedriving let me down.”

Helpful Report

Posted 7 years ago

Hi Mircea, Thanks for taking the time to leave your feedback, if you would like to send us a private response with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“You are in the process of threatening my family friend for over £2000,for a policy they don't have which was cancelled wilh the cancellation fee paid,so I've informed them to get a solicitor which I will fund,you people are disgusting you need closed down robbing people So parents Beware and keep AWAY from this disgusting company”

Helpful Report

Posted 7 years ago

Hi, we would like to look into this for your family friend, Please can you ask them to send us a private response with their details and we can look into this for them. Thanks, Vicky.

Posted 7 years ago

“Too complicate and misguided”

Helpful Report

Posted 7 years ago

Hi Uday, We're sorry to hear this, please could you send us a private response with your details and we would be happy to go through any queries you have. Thanks, Vicky.

Posted 7 years ago

“My son took out a policy which linked his phone to a telematics device. He put his phone in the washing machine which meant he had to get a new phone. He downloaded the app on new phone, saw blue lights on the telematics showing all was OK. He was then warned his policy would be cancelled, which it was due to telematics not transmitting data. He now can't get affordable insurance due to technical issues beyond his control. Very bad, expensive mistake going with wisedriving.”

Helpful Report

Posted 7 years ago

Hi Steve, We are sorry to read this, please sent us a private response with your son's details and we can have a look into this for you. Thanks, Vicky

Posted 7 years ago

“Rediculous i need a box after 7 years of driving with no accidents... if anything it makes you a worse driver because your concentrating more on your driving than actually the road.”

Helpful Report

Posted 7 years ago

Hi Miss Hughes, Thanks for leaving us your feedback, it is up to you if a telematics policy is right for you. Telematics gives the chance to show that you display safe driving behaviours and to earn money off your insurance. If you would like to go through this and have any questions you can send us a private message. Thanks, Vicky.

Posted 7 years ago

“I recommend wise driving to all drivers.”

Helpful Report

Posted 7 years ago

Hi, Thanks for taking the time to leave us a review and recommending us to, we really do appreciate it. If there is anything you feel we can improve on please let us know. Thanks, Vicky.

Posted 7 years ago

“Easy to contact if I need to and always put their customers first.. and it's always a bonus when u get money off whoop. Definitely recommend”

Helpful Report

Posted 7 years ago

Hi Sophie, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Cheers, Vicky.

Posted 7 years ago

“Due to a genuine mistake on my part my insurance was cancelled, I couldn’t pay over the weekend as the office was closed. When I rang to pay the finance company agreed to continue my insurance only to be told by WiseDriving that they couldn’t reinstate it. This has left me without insurance and a much higher premium due to a misunderstanding about direct debit dates.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear this. If you'd like to discuss this further with us, you can send us a private message with your details. Thanks, Vicky.

Posted 7 years ago

“Don't go near these people with a yard stick they are a joke of a company. They don't reward good driving at all like they promise and they are quick to take money from you at any convenience that suits them! They might be the cheapest on comparison sites but after all the extras they charge they might as well be the most expensive! DRIVERS BE AWARE DONT GO ANYWHERE NEAR THIS COMPANY NOTHING BUT PROBLEMS FROM THE START.”

Helpful Report

Posted 7 years ago

Hi Charlie, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to investigate this with you. Thanks, Vicky.

Posted 7 years ago

“I wouldn't even give one star but haf to in able to write a review. Have had nothing but trouble with this company. Having to constantly be on the phone. My car was not up to standard affecting driving score I was told to show proof which I did but my premium went up by another £1100. Recieved a load of letters to say policy was going to be cancelled. Which it now will be this week. Everyone I have spoken to have been no help and have given me conflicting information. This is the only insurance company I have been with which has given me so much grief. I will not be recommending to anyone unless they want a life of hassle.”

Helpful Report

Posted 7 years ago

Hi Chloe, Thanks for taking the time to leave us a review. Please, could you send us a private response with your details so we can look into this for you? Thanks, Vicky.

Posted 7 years ago

“3 months in and I'm happy. Telematics is annoying, but it really does help you see where you need to work on for your next drive. This is especially helpful if you're a new driver, which I am. Best thing is that if you drive well, your monthly payments do go down. Sometimes your score can dip at no fault of your own, after all, you aren't the only thing using the road. But, knowing that your driving is being monitored helps you drive a lot more wisely. The only real downside for me is not being able to drive between 11pm-5am, I sometimes work nights so the curfew sucks on my days off. But I do understand why they do it. Overall, I haven't had any issues at all. Very happy with my choice.”

Helpful Report

Posted 7 years ago

Hi Medea, Thanks for taking the time to leave us a review. We're glad you've been happy with the product and service. We will take all feedback on board. Cheers, Vicky.

Posted 7 years ago

“Following my last review below. Vicky did contact me and promptly sorted everything out. I cannot thank her enough, for her help and efficiency today!!”

Helpful Report

Posted 7 years ago

Hi, Thanks for leaving us another review. We're glad we've been able to sort this out for you and your happy with the resolution. Thanks, Vicky.

Posted 7 years ago

“My daughter has been insured with this company for 17 days, and has had nothing but trouble. We have been on the phone to them constantly. Won’t accept proof of no claims, so her insurance has now gone up to over £2000. This company are a joke.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to read this. If you would like to send us a private message with your daughter's details we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“1 star is very generous. After you taking 3 payments out of my account in one day, I ring to see the explanation to be told you’d renewed my insurance without my consent. Taken payment without my consent, signed me to a finance contract WITHOUT my consent. Once asked to speak to a manager, have been called vile names on the phone by your staff. Absolutely apauled. Had my insurance with you for a year with no problems untill I decided to go else where for insurance. I for one will not be paying any more money to this disgusting company. And seeking legal assistance to how they can sign me to a 12month contract without my knowledge. You can be sure I will NOT be paying a cancellation fee on something i did NOT sign up to.”

Helpful Report

Posted 7 years ago

Hi, Thanks for making us aware of this - we're sorry to hear how you feel about the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Policies are set to auto-renew and this is a common process across the majority of insurance companies and is advised on the renewal invite sent out prior to renewal. It does also state if you do not wish it to renew to call us before the renewal date so we are able to stop this. Please send us a private response with your details and we’ll be able to discuss this further. Thanks, Vicky.

Posted 7 years ago

“Should have a zero star button, absolutely disgusting money grabbing conning company. DO NOT USE THIS COMPANY, EVERYTHING IS A LIE. They need to be investigated!!! And named and shamed Disgusting company. Keep away!!!!”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews