WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE Vicky You have asked for me to send you a private email, please advise on email address to contact you on.”

Helpful Report

Posted 7 years ago

Hi, An email should have gone over to you containing the email address to send your details over to. You can send this to reviews@wisedriving.com. Thanks, Vicky.

Posted 7 years ago

“For the duration of the policy I was thretend with my insurance being canceld almost every month for a different reasons every time most common faults with there own flawed and hopeless telematics system after 6 months of this my insurance was canceld without exaplination which I had to wait on hold for 45 miniuts to be told there was nothing that could do and that that had taken a cancalion fee and a months payment. Customer service has been terrible form start to finish. Hopeless waste of time and money”

Helpful Report

Posted 7 years ago

Hi Toby, We are sorry to read how you feel about your experience. Please send us a private message with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Very bad experience whit this company!”

Helpful Report

Posted 7 years ago

Hi Roxana, We're sorry to read this. Our main priority is the customer service we provide. If you could send us a private message with your details we'd be happy to answer any of your questions. Thanks, Vicky.

Posted 7 years ago

“Everything went wrong they are just the worst insurance company ever! Who have no road sense either and are useless to use and over priced!”

Helpful Report

Posted 7 years ago

Hi Hannah, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“This company from start to finish are set out to scam customers. From putting premium prices up, to falsifying driving scores to make money from customers. I have complained numerous times and never once was give the answer to my question. Please do not fall trapped with this insurance company. Be aware that you have to tell them not to renew otherwise they will automatically try to with the money from your bank account.”

Helpful Report

Posted 7 years ago

Hi Sasha, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. We would like to advise the data and scores are not collected or controlled by us, but by a data collection company. If you would be happy to send us a private message with your details, we would like to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“No comment!”

Helpful Report

Posted 7 years ago

Hi, We're sorry to see this if you'd like to send us a private response with your details we would be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Very good company, well pleased”

Helpful Report

Posted 7 years ago

Hi McMillan, Thanks for the great rating, we're really pleased you feel this way. Our main priority is our customers. Cheers, Vicky.

Posted 7 years ago

“Never failed to take payments and always keeping me up todate”

Helpful Report

Posted 7 years ago

Hi Mr Manfield, Thanks for taking time out to leave us your review, we're so glad you've enjoyed your experience so far. Thanks for the kind words. Cheers, Vicky.

Posted 7 years ago

“I wouldn’t even put a star on this website but this is the only option I had to make this complaint. Theee worst insurance company I’ve ever been with. Don’t save your self an extra couple of quid to go with this company..... it’s shocking”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read your unhappy. If you could send us a private response with your details we would be happy to go through this with you. Thanks, Vicky.

Posted 7 years ago

“I got a very attentive service.”

Helpful Report

Posted 7 years ago

Hi Zuoan, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Cheers, Vicky.

Posted 7 years ago

“I have been with Wisedrive around 4 months now and I’ve saved around £150 on my car insurance, always had great customer service, got through the phones really quick and had all queries solved! Changing address online was a breeze! Was worried about black box driving but actually so far I’m extremely impressed”

Helpful Report

Posted 7 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Vicky.

Posted 7 years ago

“Absolutely rubbish Insurance company! Fined me £390 for not being a safe driver, without informing me of any new information about this fine. My car breaks down, ring up and if I did not send proof of car being in garage with in two days they would cancel my insurance. And doesn't matter how safely I'm driving, my score does not change, and Website doesn't show why it's not changing. Hate this company can't wait for it end so I can change. ( The cancellation fee is £400 ish)”

Helpful Report

Posted 7 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you feel you have had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Refused to fit the black box, then charged me for the appointment insisting I hadn’t turned up! On top of that they cancelled my policy and charged me a cancellation fee. I’m now £300 out of pocket. Disgusted and stressed!”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Charging a fortune a every single change, while other companies do not charge for that. And makes me suspicious why is Vicky from wise driving only tries to say sorry and asks to send it privately only when some one gives a negative feedback here it does not look genuine. Wise driving are dishonest money grabbing company”

Helpful Report

Posted 7 years ago

Hi, We do apologise that you feel you've had a negative experience with us. The reason we ask for a private response is due to GDPR. In order to look into and deal with any issues, we would need to take policy details. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Vicky.

Posted 7 years ago

“WARNING DO NOT USE THIS COMPANY Didn’t want to give this company 1 star, but had to or I would be able to leave a review. This company are happy to take your deposit, then case you nothing but hell. They have me stressed to death. I have been driving 28 years, but have alway had my or our car insurance in my husbands name because it was cheaper. I recently got another old car for my daughter and I to drive. My daughter is also not a new driver, but has been living abroad for the last year. We went online was 100 honest with everything on our application, we got a price we were happy with, the company then said we had to have a box fitted as it was our first policy, we agreed and paid the deposit. I had no-claims as a named driver and they asked to send proof. This we did, but then 3/4 weeks later said we hadn’t sent it, then told me that they don’t accept name driver no-claims. They said it’s in their T&C. The only place you can find anything about no-claims, is in their FAQ, and it doesn’t state they do not accept named driver no claims. They have now increased my policy by £1000, leaving me no choice but to cancel the policy, after they tried to take £187.60 from my account, when the direct debits we set accounting to the terms of our financial agreement for £86.20. They have already had £386 off me and to cancel as well as the cancellation fee of £75, want me to pay £185 for the box, £68 other charges and other charges for the time of insurance. If we pay this, it will be over 60 % of the agreed insurance amount, we have had the insurance for 67 days! This now Leaving me no choice but to go to the Financial Ombudsman service and request they investigate this company. I can’t tell you the amount of phone calls I have made to this company and their financial company. Through the whole proses, I have been straight, upfront and kept them informed, of when we would receive our no claims in writing, the insurance on my husbands car ( Direct line) also called wise-driving if the no claims, but said it had to be in writing. This was emailed the day I received it. A month later they said they hadn’t revived it, yet we had a financial agreement sent out that same day they received proof of no claims. They are ripping people off and need to be stopped!!”

Helpful Report

Posted 7 years ago

Hi, We are sorry to read this and would like to look into this further for you. Please, can you send us a private response with your details? Thanks, Vicky

Posted 7 years ago

“Awful company , my son purchased his insurance as a first time driver after driving his first car twice the head gasket went we struggled to buy him another car and when he called to change over the insurance for the SAME type of vehicle he was charged 800 pound more and told if he didn’t do it he could cancel for 1000 so either way he didn’t have a choice it’s terrible for a 17 year old to have this first time experience and so hard on an apprentice wage I am not prepared to Leave this and will be seeking advice I. It - TERRIBLE COMPANY DONT USE!!!!”

Helpful Report

Posted 7 years ago

Hi Emma, We sorry to hear how you and your son feel if your son would like to send us a private message with his details we can go through this with him. Thanks, Vicky

Posted 7 years ago

“Awful - poor customer service, often unable to get through on phone. Policy mysteriously increased by just under £300 right towards the end of the policy (despite driving score remaining around the same all year) and since receiving this email informing over the price hike (£100 a month extra for my last 3 monthly payments) I am unable to access the portal, unable to request a new password and therefore unable to see new policy documents. BEWARE!”

Helpful Report

Posted 7 years ago

Hi George, We are sorry to read this and would really like to look into this for you. Please, could you send us a private message with your details and we investigate these issues for you? Thanks, Vicky

Posted 7 years ago

“I have not bought an insurance yet but the information from WiseDriving is very conflicting. On their website all there reviews are 4/5 stars. People can tell when a review is a persons real experience and when it is a charade. Trust Pilot is probably one of the best reviews site. It is continuously rated 1/5 . Very disappointing. And Vicky, you have been responding to everyone's responses. Just one question. If you can see all the responses and see everything that is of concern and that is a problem, after all the 'private messages' why are the same issues being raised. There has been no solution for too long.”

Helpful Report

Posted 7 years ago

Hi Kayne, All constructive feedback if referred to the relevant departments and dealt with. Where specific examples are given we review all on a case by case basis and outcomes are given to each reviewer directly. Thanks, Vicky.

Posted 7 years ago

“I had to upgrade my car through my dealer because it was on lease and they refused to insure my new car with no reason or explanation given, still have to keep my old policy because I have 3 months left on it and if I cancel they want to charge me stupid amount of money. It doesn't make sense because all I wanted was to change the cars over which they refused to do, now I'm having to pay for 2 insurance providers”

Helpful Report

Posted 7 years ago

Hi Matthew, We're sorry to read this please could you send us a private response and we can look over this with you. Thanks, Vicky.

Posted 7 years ago

“I want the name of who you are regulated by? And I want someone to contact me ASAP with regards to my complaint and I will also be taking this to the media, as per all the other feedback people have on this feed it is clear you should not be in business, scamming young people out of money! Shameful company!!!”

Helpful Report

Posted 7 years ago

Hi, We are regulated by the financial conduct authority (FCA), If you would like to send us a private response with your details, we can look into this further. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews