WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally can not WAIT for my contract to end!!!!! Does anyone know if you get money back at the end for your black box ect? Terrible company been with them two years laying over the odds! Never and English speaking person! They are liars! Hate them never again”

Helpful Report

Posted 7 years ago

Hi Claire, We’re sorry to read you feel you didn’t have a great experience with us - thanks for letting us know. Please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Vicky.

Posted 7 years ago

“When I first read about the ‘black box’ I was quite apprehensive however it was a cheaper option for me with lower monthly payments, after just 2 months of paying my annual premium came down by a massive £100! Reducing my payments to just £65 a month meaning I have extra money to save and do more things! The only ‘issue’ I have is that when on a mobile your website doesn’t seem to be configured properly, when you log onto existing customers an error page appears that says the session has timed out once at the login page the actual log in button is at the bottom I think this would be better positioned at the top. Other than that I think you’re a great and honest company and I will not hesitate to renew with you next year!”

Helpful Report

Posted 7 years ago

Hi Tara, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks for providing your feedback and we will take this on board, The mobile version of the dashboard was launched recently and we are aware of some technical issues, please be assured these are being looked into and dealt with. Thanks, Vicky.

Posted 7 years ago

“NEVER AGAIN. Originally took out the policy as my wife was a new driver, and it seemed a good deal to get her and me named on the policy - I've many years experience and the only claims in the past were windscreen replacements. Originally insurance £991 So my wife gets a new car and I ask about taking her off as a named driver. Ask about what that will do to the policy. Told I'll get a £41 discount. Eh? If I was to insure myself only, It would only cost at least half the £991. So remove the 'risk' of the new driver and this is what you get. Ask for a cancellation and get told would only get £200 odd back. Total sharks. Never ever again.”

Helpful Report

Posted 7 years ago

Hi Stephen, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of you're unhappy with the experience during your time with us. Whilst regrettably we can not alter the outcome of your experience on this occasion, we would like to ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Vicky.

Posted 7 years ago

“I was asked for copy of log book I told them it was with the DVLA I hadn't had it back I explained this to wisedrive staff who then cancelled my policy and then after cancelling my policy tried to take the next month's direct debt too I will not be using or recommending to any one I would tell them to stay clear of wisedrive at all cost”

Helpful Report

Posted 7 years ago

Hi Daniel, We’re sorry to read you're unhappy about your experience with us. If you would be happy to send us a private message with your details, we would like to go over this with you. Thanks, Vicky.

Posted 7 years ago

“One of the worse insurance company ever. I will advise to avoid they add more charges on when you nearly at the end of the years insurance”

Helpful Report

Posted 7 years ago

Hi Jamie, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Very happy with WiseDriving.”

Helpful Report

Posted 7 years ago

Hi Georgi, Thank you for taking the time to leave a lovely review, we're glad your happy with your experience so far with WiseDriving. Thanks, Vicky.

Posted 7 years ago

“Very happy got fitted a new black box!”

Helpful Report

Posted 7 years ago

Hi Vasile, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Cheers, Vicky.

Posted 7 years ago

“Great insurance company. Would defiantly recommend. Helpful and friendly staff.”

Helpful Report

Posted 7 years ago

Hi Matthew, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback and recommending us, we greatly appreciate it. Cheers, Vicky.

Posted 7 years ago

“work and drain our money an energy as a intestin parasite , laugh at the head of people ,never answear at the phone when you have a problem but never forget to rip you off , PARASITE”

Helpful Report

Posted 7 years ago

Hi David, We’re sorry to read this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“All of it is good, the money off is rewarding. The only problem I’ve experienced is the installation of the black box, the engineer caused my car to go dead because he had fitted the box onto a circuit that it shouldn’t have been. I had to pay an electrician £120 to fix my car because he swore down it wasn’t his fault even though the electrician confirmed it was. Still not had any reply from wise driving about it or my money back. It’s been 3 months now.”

Helpful Report

Posted 7 years ago

Hi Nicole, We’re glad you’ve your happy with the insurance, we are sorry to hear your not happy with the install of your box. Please be assured we have raised this with the installation company that installed your box and they will be in contact to discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Good deal after driving”

Helpful Report

Posted 7 years ago

Hi Hoang, Thanks for leaving a great review, we're so glad you're happy with the product and service. Thanks, Vicky.

Posted 7 years ago

“Great experience”

Helpful Report

Posted 7 years ago

Hi Alex, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Cheers, Vicky.

Posted 7 years ago

“Terrible! Black box score makes out as if im a lunatic on the road, i drive 25mph on main roads, 20mph on 20 zones and 65 on motorways, speed is always in very poor but if i drive over the limit risking being caught by a camera, score goes up! Acceleration and braking is terrible because if you stop too soon eg emergency stop marks you down as zero! They dont hesitate in decreasing your score but when it comes to going back up thats a different story, its like its coming out of their wage its rediclious, i wouldnt reccomend this if you dont want to risk your insurance being cancelled for good driving”

Helpful Report

Posted 7 years ago

Hi, We take all the feedback we receive seriously and are sorry to here you're unhappy with the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Great! Discounted my premium already! Just hope they can do t some more now haha”

Helpful Report

Posted 7 years ago

Hi Bailey, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Cheers, Vicky.

Posted 7 years ago

“They took two deposits out of my account and then said they didn't I had to call the bank to cancel , then on Monday they took another 300 pound out my account for another deposit wich left me over drawn the rude college didn't want to help me as he couldn't see it so basically I was a liar untik I sent proof, finally agreed to refund but would not pay bank charges for their mistake, also can't get on my dashboard to see anything and have emailed and had no response, very difficult company to deal with”

Helpful Report

Posted 7 years ago

Hi Sammie, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. Please be assured the relevant team is aware and will be looking into this for you. In regards to your portal, if you would like to send us a private response with your details, we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“The best insurance by far, I will definitely recommend it to my friends and family”

Helpful Report

Posted 7 years ago

Hi Tangeni, Thanks for giving us such a great review and recommending us to your friends and family. We really do appreciate it. If there is anything you feel we could do better, please let us know. Thanks, Vicky.

Posted 7 years ago

“Good! Easy on the acceleration lmao!”

Helpful Report

Posted 7 years ago

Hi Samuel, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Great service - and peace of mind”

Helpful Report

Posted 7 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Thanks, Vicky.

Posted 7 years ago

“Great company, 4/5 stars just because they are a bit harsh on my breaking and acceleration. Otherwise great company”

Helpful Report

Posted 7 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! If you need any help with your driving behaviors score, the help centre on our website has some great hints and tips. Thanks, Vicky.

Posted 7 years ago

“I have found wise driving dreadfully incompetent and unprofessional. I am a first time driver and they have continually threatened to cancel my policy because there internal communication is awful. Causing unneeded stress and anxiety. Would not recommend to anyone! They have been told by myself over numerous phone calls and still do not put anything right!”

Helpful Report

Posted 7 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews