WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance company I have dealt with ever. Was offered cheap insurance for the first couple of month ago £57 per month, couple of months later, I was told I exceeded my mileage and hence had to pay any extra £500 making my insurance rise to £210 per month. I was told 150 pounds none refundable for the fitted black box and that if I wanted to remove it from my vehicle, I had to pay them £90 and £75 cancellation fee. Honestly, they messed me up and I would never recommend wise to anyone. Avoid avoid avoid. Angry customer.”

Helpful Report

Posted 7 years ago

Hi Ann, We take all the feedback we receive seriously and we are sorry to hear this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“If I could out zero I would , ITS A SCAM company took a 450 deposit from me sent me a faulty device then cancelled the company will not (even though they where in breach of contract ) give me my money back AVOID AVOID AVOID , see you in court guys for my loss of earnings and every penny back , don’t be like me and believe scammers guys go else where pay more , in the long run you will save money trust me and every other terrible review I’m also not getting a refund and now supposably owe more haha company is an absolute scam”

Helpful Report

Posted 7 years ago

Hi, We are sorry that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky.

Posted 7 years ago

“Not willing to help just want to take money off you anyway they can. The site for the black black is shocking it doesn't tell you how to improve it just gives you the score. Also I downloaded the app it wouldn't even allow me to log in. It's safe to say I WILL NOT be going with wise driving ever again.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear your unhappy with the service, we always try to provide the best experience possible for our customers. If you visit the help centre on our website you will find help to improve your driving behaviour scores. In regards to the app this is only available to customers who have our mobile app device policy, unfortunately it does not work for policyholder who have a fixed box policy, this is advised before downloading the App. If you’d like to send us a private reply with your policy details, we can answer any other questions you have. Thank you, Vicky.

Posted 7 years ago

“Very poor service”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“My driving has improved immensely, thanks to the black box fitted in my car, my driving improvement made Wise driving reduced my insurance premium, amazing !”

Helpful Report

Posted 7 years ago

Hi Ablie, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Purchased a policy with the company. They sent me a telematics device to track my driving, which I set up. However, a week or so later I received a letter stating that my policy was cancelled!! The telematics device hadn’t been working, through no fault of my own!! I was charged with a cancellation fee and the premium had gone up! Still can’t believe this!”

Helpful Report

Posted 7 years ago

Hi Sara, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“canceled my policy on the 22nd may, wise driving then took two payments from my bank without my concent using the direct debit, Once i contacted them i was told they would refund me the full amount. Then on the 9th july (nearly two months) i was sent a cancallation brackdown showing i was to be refunded only £44. When i contacted them there was no help saying it was pre worked out with the finance team, Even though i fully paid everything on day on cancallation.”

Helpful Report

Posted 7 years ago

Hi Tim, We do apologize that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Vicky.

Posted 7 years ago

“My insurance has gone down”

Helpful Report

Posted 7 years ago

Hi Miss Flaherty, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Cheers, Vicky.

Posted 7 years ago

“They are the best”

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Posted 7 years ago

Hi Esmatullah, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Cheers, Vicky.

Posted 7 years ago

“jytkdyktlkuy ukmfjgkfh”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to see your rating. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“Do not use this insurance. They give you the first month cheap and after that you will get constant emails saying your driving's not up to scratch or you aren't connected on their system correctly. After you send all of your documents to them they claim over and over again that they have not received them. They never answer the phone when you call and after all of this you get an email saying they are cancelling your claim as they haven't had a response from you. Absolute joke.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“I was told braking and acceleration go together and I would have to be doing over 3500 revs constantly to be in the very poor for acceleration- obviously im not, however when I called it fixed itself for 5 days, this is bringing my score down so obviously im not happy as my score remains good when it could be in the excellent. The email service isn't that good however, the phone service is good. Ive only been with Wisedriving a month now but if this doesn't get fixed from other reviews I expect to see a rise in my premium which is already over 1,500 as im a young driver.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking you time to leave your feedback. If you would like to send us a private reply with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“They cheat customer in giving them cheap insurance for the first month and thats it.second month you are told that u exceeded your miles therefore we need to charge u more.From 50 pound my insurance came up to 160 pound.so i cancelled my insurance with them and got a better and cheaper deal somewhere else.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to look into this with you. Thanks, Vicky.

Posted 7 years ago

“My daughter has only been with this company a month and they are trying to tell her that the log book that has been emailed is not acceptable, I then scanned the log book and she emailed it again to then be told it's from the wrong email address I then emailed it from my email address which is registered with them as they said she had till midnight to send it. They still messed her about. My daughter has !!just!! Had a baby and this is putting so much stress and upset on her. I am absolutely fuming and disgusted with this company they have no idea what they are doing and are robbing innocent people of money!! 😠😠”

Helpful Report

Posted 7 years ago

Hi Tracy, We’re sorry to hear this. If you’d like to send us a private reply with your daughters policy details, we would be happy to assist with any queries you have. Thank you, Vicky,

Posted 7 years ago

“Good driving feels rewarding and fair”

Helpful Report

Posted 7 years ago

Hi Mr Rothwell, We’re so glad you’ve enjoyed your experience with WiseDriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Cheers, Vicky.

Posted 7 years ago

“Getting my premium down but I dislike the limited miles that you are aloud to do in a year”

Helpful Report

Posted 7 years ago

Hi Michael, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Vicky.

Posted 7 years ago

“Will never understand how the breaking score works as I’m always in poor section but my overall score is very good apart from that great service”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. You can use the help centre on our website and the hints and tips to improve your breaking score. Thanks, Vicky.

Posted 7 years ago

“They care for you ❤️”

Helpful Report

Posted 7 years ago

Hi Connor, Thank you so much for your kind words, we really do appreciate it. We're so glad your enjoying your experience so far. Thanks, Vicky

Posted 7 years ago

“Always helpful, never had a problem. Highly recommend!! almost been with them for a year and extremely happy with their service and pricing.”

Helpful Report

Posted 7 years ago

Hi, Thanks for taking the time to leave us a lovely review. We're over the moon your happy with the service we have provided. Thanks, Vicky.

Posted 7 years ago

“Due to the stupidity of your company where I have an engineer at my car ready to fit a black box, and I am on the phone to Wise and have been for 25 mins after being put on hold by one of your advisors, I promptly cancelled the installation of the Telematic and the policy. For the life of me I can't understand why the simplest of tasks could not be performed.All I asked was that the start date of the policy got changed from the 6th of July to the 4th. I am then duly informed that I will need to start a new policy and I will lose my deposit and have to pay another deposit. I have never heard anything so sublime. It's the dumbest instruction ever. Bearing in mind I have a guy twiddling his fingers waiting to see if I am going to fill in another application on line so that he can fit the Black Box ..... probably an hour later.. That must have been the most exasperating experience I have ever came across on a pathetic automated system.... I see from the reviews you are getting hammered and quite rightly so with that performance.... Instead of starting a new policy with a new company I have renewed my existing policy with 1st Central. More expensive and add that to my phone bill that your company has cost me, due to incompetence I am bloody livid...Utter abject service from Wise. Total misery from start to finish”

Helpful Report

Posted 7 years ago

Hi Gerard, Again we are sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews