WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price has gone up from around £90 to £115??? No explanation given”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

“Very poor communication have not received any response to the complaint send and not got my refund even though I have cancelled the policy a week ago. Also sends the engineer to fit the black box and will cancel the insurance themselves before engineer arrives to cause unnecessary confusion. Will take the money without any consent and another time sends the letter stating you have to pay for overdue bill.”

Helpful Report

Posted 7 years ago

Hi Soniya, We’re sorry to hear this. Please be assured this is being dealt with by the appropriate team and you will be contact in due course in regards to this. Thanks, Vicky.

Posted 7 years ago

“Wanted to change my Insurance to a new car and but can't coz they wantin 330quid a month so it's gone from around 70quid a month to that and tryin to talk to someone about it is impossible they don't understand wot your tryin to say when asking way has it gone up so much”

Helpful Report

Posted 7 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. Insurance is based on risk what this means is, the insurers will evaluate all the details you have provided and calculate the cost of the insurance based on the risk it is to insurer. When a change is made to the details you provide us and in this case the vehicle you have insured the risk will be different and a different price may be calculated based on this. Each detail on your policy will be looked at for many different risk factors with a vehicle change, they take all the details of the car, so for example the make, model and type, age of the car, price of the car, the security features and more. They then look at this against your details, so again for example your age, where you live, what you are using the car for, what your annual mileage is and so on. They use statistics to then work out a price based on the risk. some of the statistic types they may use are; how many people of your age have had accident in this particular type of car, have these cars been in a lot accident, have they been stolen or vandalized, also how many of that car, and in the area you live have had accident, incidents, been stolen or vandalised. There are many other factors/statistics that are looked at, the above are just a few of the examples. All the details on your policy will be looked at against the new car and statistics. This is why insurance price can change if you make an amendment to the details. We hope this explains this more for you. If you would like to discuss this with us further, please send us a private response and we would be happy to go over this with you. Thanks, Vicky.

Posted 7 years ago

“Great value car insurance! My first year of driving has been made significantly less stressful/expensive, having the black box has really helped with my driving not only as an inscentive, but as a deterrent. I’ve not only managed to get my first years car insurance for less than £1000 on a 1.9 Audi, but it’s stopped me from letting road rage or adrenaline junkie personality from getting the better of me. Only problem I have, and is the only reason I didn’t score a 5, is i’ve had a few logistical problems with moving house half way through my policy, and on 3 occasions i’ve called up to query the same policy reimbursement that I haven’t received but was e-mailed saying I would be receiving, and on all 3 occasions that i’ve called, i’ve been told i’d get a call back and still haven’t and it’s been just over 4 months.”

Helpful Report

Posted 7 years ago

Hi Joshua, Thank you for your review and rating , we’re happy that the product is working for you. We would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Vicky.

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

Hi Katie, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Cheers, Vicky.

Posted 7 years ago

“lower insurance”

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Posted 7 years ago

Hi Jack, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great product and service. Thanks, Vicky.

Posted 7 years ago

“I've rated WiseDriving 'good' - I have recently received a reduction on my monthly payments for increasing my driving score so I'm happy with that! The only negative I have is your customer service line is pretty terrible, I'm normally on hold for half an hour up to an hour waiting to speak to someone. I know you have an online system, but I would just rather speak to someone over the phone. Once through the staff are helpful enough just wish it didn't take so long to get through.”

Helpful Report

Posted 7 years ago

Hi Demi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Are you aware by making the change on your self service portal you will not be charged the admin fee of £35. Thanks, Vicky.

Posted 7 years ago

“I can keep a check on my driving score and have hints and tips on how to improve my driving. I love how simple and easy it is to check.”

Helpful Report

Posted 7 years ago

Hi Miss Smart, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Cheers, Vicky.

Posted 7 years ago

“Brilliant rewards for good driving!!”

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Posted 7 years ago

Hi Cain, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Vicky.

Posted 7 years ago

“I have only been with them a few months and already my insurance has came down. They are so easy to contact and deal with too. Glad I changed my insurance company”

Helpful Report

Posted 7 years ago

Hi Kerr, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Cheers, Vicky.

Posted 7 years ago

“reducing my monthly payments”

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Posted 7 years ago

HI Rob, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Because the better I drive the cheaper my insurance goes”

Helpful Report

Posted 7 years ago

Hi Dean, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Vicky.

Posted 7 years ago

“Possibly the worst car insurance I have ever had in 6 years of driving I was told a month into my policy that my No Claims Bonus could not be accepted because some of them was more than a year old ..... wellllll yes that’s how you accumulate no claims they go by the year so if you had 10 years you can only use 1 I was then told my insurance would increase by price and nearly had heart failure when I seen the new price I then recieve a email on the 30th of May 2018 telling me my insurance has been cancelled on the 22nd of may due to my telematics box failing ? 8 days after the cancellation I recived a email telling me my policy was cancelled so have been driving around for 8 days illegally with my 5 year old daughter in the car ? When I then phoned to discuss this matter I was put on hold for 45 minutes and that the issue could not be resolved because they “had” made attempted to contact me to inform me of this failure There are no emails or text messages or phone calls to tell me this AVOID THIS INSURERER AT ALL COSTS THEY ARE THE SHITTEST THERE IS (Pardon my French)”

Helpful Report

Posted 7 years ago

Hi Tommy, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. With No Claim Bonus it needs to be earnt on a policy in your name in the UK within the last 2 years. If it is more than 2 years old, meaning the policy you last earnt the no claims on was cancelled or stopped at renewal more than 2 years ago, unfortunately it is unacceptable.. If you’d Like to discuss the Issues you have mention you can send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“good driving rewarded during the term of the insurance”

Helpful Report

Posted 7 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. If there is anything you feel we could do better please let us know. Thanks, Vicky.

Posted 7 years ago

“i can drive my car”

Helpful Report

Posted 7 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Vicky.

Posted 7 years ago

“cheap car insurance”

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Posted 7 years ago

Hi, Thanks for your feedback – we’re glad to hear your happy with your WiseDriving Policy. Thanks, Vicky.

Posted 7 years ago

“Nobody help me with my account. It is still not working so i can't check my points”

Helpful Report

Posted 7 years ago

Hi Tomasz, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

“Very good”

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Posted 7 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Vicky.

Posted 7 years ago

“WiseDriving is a brilliant insurance company, especially for first time drivers!”

Helpful Report

Posted 7 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky.

Posted 7 years ago

“Reduced premium is very good but customer service is very bad. Had to wait 20 mins or more just to talk to a customer service team”

Helpful Report

Posted 7 years ago

Hi, Thanks for taking the time to leave us a review. We would like to assure you that our customers are our top priority and will take all feedback on board. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews