WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total disaster. Asked to change the start date of my policy only to be put on hold for 25 mins only for the advisor not to get back to me. I then phoned again and asked for the policy date to be brought forward. I was advised an extra deposit would be required because of date change and that I would not get the first deposit back. Total disaster of an experience. Dreadful group. Should be”

Helpful Report

Posted 7 years ago

Hi Gerard, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Vicky.

Posted 7 years ago

“Wise Driving company are only interested in ripping young drivers off where black boxes are concerned. They are rude, unhelpful, charge for everything & you get nothing. They even charge for cost of the Black box if you leave and then charge more to actually remove it. An absolute disgrace to the Insurance profession.”

Helpful Report

Posted 7 years ago

Hi Sharon, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Insurance company cancelled my sons insurance as they claim they cannot make out the V5 form, tried resubmitting on website but would not submit so Emailed them the copy instead. Now its going to take them 14 days to refund the money which leaves him unable to get new insurance, when eventually got through on phone they were unable to answer why insurance was cancelled. Not had any problems like this before with the many insurance companies I've dealt with.”

Helpful Report

Posted 7 years ago

Hi, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you and your son feel. If you’d be happy to give us a chance to look into this for your son and answer any queries, please can your son send us a private response with his details. Thanks, Vicky.

Posted 7 years ago

“ould never use this company again. phoned them to have a black box fitted to a car they refunded me £240 then cancled my policy without telling me now i have to pay over £700 to a debt recovery even tho they cancled the policy what a absolute joke of a company”

Helpful Report

Posted 7 years ago

Hi, we're sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

Hi, we're sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us an email to reviews@wisedriving.com with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“AVOID THESE insured my Astra after being with insure the box every month I’m getting a cancellation notice for none payment when my payments go out direct debit each month never missed call them up they say oh it’s a system error but you’ll have to call us a week later to make sure we’ve sorted it instead of cancelling your policy but we have received your payments all we can do is apologise absolute scam artists this lot”

Helpful Report

Posted 7 years ago

Hi Michelle, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“All seems good”

Helpful Report

Posted 7 years ago

Hi Mr Wood, Thanks for the great review! our priority is our customers and we’re happy to hear you've enjoyed your experience so far. Thanks, Vicky.

Posted 7 years ago

“Simple, no fuss and don’t bombard me with emails”

Helpful Report

Posted 7 years ago

Hi Max, Thanks for taking the time to leave us a great rating and review. We thrilled your happy with the product and service provided. Thanks, Vicky.

Posted 7 years ago

“Allows me to drive my first car in a safe and controlled fashion which will determine my future driving.”

Helpful Report

Posted 7 years ago

Hi Frankie, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, and that you are happy with the product we have provided. Thanks, Vicky.

Posted 7 years ago

“very disappointed with service wanted to cancel the policy after 42 hours and end up paying £75 cancellation fee. Unbelievable, wasted 45 min to find me a better deal. Never going for this company again.”

Helpful Report

Posted 7 years ago

Hi Adnan, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any questions you have. Thank you, Vicky.

Posted 7 years ago

“Excellent customer service over the telephone and even sent a discount due to good driving. What more could you ask for?!!”

Helpful Report

Posted 7 years ago

Hi Tricia, Thanks for leaving a lovely review. We’re happy to hear that our staff and service have made the experience great for you. Cheers, Vicky.

Posted 7 years ago

“Hi, This is my 3rd year with wise driving first time driver first year I was paying around £130 now I'm paying £51, never have a problem with them. I recommend it if you don't drive at night as this will effect your score. Easy access to my dashboard to check my score and driving. lovely helpful customer service. I recommend it”

Helpful Report

Posted 7 years ago

Hi Rabe, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. If there is anything you feel we could do better please let us know. Thanks, Vicky.

Posted 7 years ago

“Absolute joke of a company. Cancelled my insurance due to the car being scrapped to which after the cancellation fee, to which I was told all I had to pay. They charged me an additional £49.99 which was included in my direct debits and £150 for the telematics box to which was never discussed. It’s fair to say I will never use you again!”

Helpful Report

Posted 7 years ago

Hi Steven, We are sorry to hear you are unhappy, If you would like to send us a private message with your details we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“You are best”

Helpful Report

Posted 7 years ago

Hi Miss Kebe, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Vicky.

Posted 7 years ago

“I had insurance with this company a year or so back and they literally had my pants down. Went from £89 a month to over £300 a month. When I finally got though to some person at the call centre they explained I was accelerating too harshly causing my driving score to drop. This is an absolute lie. My car at the time had an issue with the turbo so it wasn’t actually working so there is no possible way I was accelerating too harshly. After many many phone calls I got nowhere as non of the staff have any idea what they are talking about and are really quite rude at times. WARNING TO EVEVERYONE TO STAY AWAY FROM THIS COMPANY UNLESS THEY WANT DRY RAPING !”

Helpful Report

Posted 7 years ago

Hi Joshua, We are sorry to hear this, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 7 years ago

“Never had a problem. Good insurance”

Helpful Report

Posted 7 years ago

Hi Miss Cooke, Thank you for choosing WiseDriving and leaving a lovely review. We’re happy you’ve enjoyed your experience with us: we take pride in offering a great level of service to our customers. We’re glad you feel we’ve been able to provide this for you. Thanks, Vicky.

Posted 7 years ago

“It's brilliant how you can pay how you drive!! Very happy with this”

Helpful Report

Posted 7 years ago

Hi Aimee, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Cheers, Vicky.

Posted 7 years ago

“Good for me !”

Helpful Report

Posted 7 years ago

Hi Alexandru, That’s great! We're glad you've enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Vicky.

Posted 7 years ago

“The reduction in my premium for good driving”

Helpful Report

Posted 7 years ago

Hi Jacqueline, Thanks for leaving us a review, we’re happy that the product we’ve provided is working for you. Thanks, Vicky.

Posted 7 years ago

“I've earned money back from driving safely. I can monitor my driving patterns and stay safe on the roads”

Helpful Report

Posted 7 years ago

Hi Sophie, We’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. If there is anything you feel we could do better please let us know. Thanks, Vicky.

Posted 7 years ago

“I have had the black box around 1 year now, and it has been great. I can keep up to date with how I am driving. And it has helped me to improve, and become a better driver overall.”

Helpful Report

Posted 7 years ago

Hi Ethan, Thanks for your review! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. Thanks for taking the time to leave us your feedback. Cheers, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews