WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever to go with, never monitor your driving but as soon as you pay your policy off early they decide that will be the time to and find ways to still get money out of you! Can’t wait until my policy is up with them! RUBBISH RUBBISH RUBBISH”

Helpful Report

Posted 7 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“really good insurance company for young drivers”

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Posted 7 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Cheers, Vicky.

Posted 7 years ago

“Would rate them 0 stars if I could, biggest scam! Would not recommend! Anything to get money out of you, done quote over the phone, didn't add correct information kept charging admin fees then put money up every month, not worth the hassle”

Helpful Report

Posted 7 years ago

Hi, We'd like to advise we are sorry to hear how you feel. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 7 years ago

“Originally bought policy on 27th July to start from 3rd August for my son. Price seem ok so was happy. Phoned up and booked fitting of black box. Then a couple days into the policy my son started receiving texts and emails stating that the policy would be cancelled because the black box had not been fitted within 14 days! It turns out that this company start the 14 day countdown from the day you purchase the policy; he hadn't even bought the car yet!!! I phoned and customer services could not explain to me why these emails&texts were beening sent! I then email a complaint direct to the email address provided for complaints: to date no response ........ The engineer comes to fit the black box and everything goes smoothly, i give him the V5 and NCD docments which he takes pictures of on his ipad; then 2 days later another email saying that policy will be cancelled unless he provides V5!! I phone and CS advisor says its not on their system but can i send it on email....really! My son has had this policy 12 days and they are stressing him out! I hope this is a oversight on their part because if this continues i will take it further to the relevant body. And the mobile app does not work! will not accept his login details at all, bloody ridiculous....”

Helpful Report

Posted 7 years ago

Hi Cynthia, We’re sorry to hear this. If your son would like to send us a private reply with his policy details, we can look into this for him. If your son has had a box installed by an engineer the mobile app will not work with his type of policy. This only works with our mobile app device policies, this is advised before downloading the app, your son will be able to access the dashboard through our website. Thank you, Vicky.

Posted 7 years ago

“After 8 days of my renewal my policy has cancelled because the people who done my renewal I misplaced a letter from my account and then I receive a email theath if I don't call the wisedriving they will cancelled my policy, and in the same day a call them, explaining theath I got this policy over 2 years with the same bank details, with not missing a payment all this years. I didn't resolve nothing theath day because the finance team finished the shift. Then I called next day and I give all my bank details and appear that all was solved, I suppose to wait for a email from them with the next date of payment, instead after 4 days from then I receive a email theath seeing theath my policy has cancelled because. And I called them and the person who answer I didn't resolve nothing, they told me that they will call me back, but they didn't. And now I got to pay the cancellation fee. And I found myself with the car uninsured.”

Helpful Report

Posted 7 years ago

Hi, We take all the feedback we receive seriously and are sorry to read how you feel about the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Wise Driving are scammers they want to take your money, don’t go with wise driving if you love charges and fees do not, I REPEAT DO NOT GO WITY WISE DRIVING”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Vicky.

Posted 7 years ago

“STAY AWAY FROM WISE DRIVING! I had changed my vehicle with wise driving a month after taking the policy out.. i had to pay admin fees and for the telematics team to come back out.. (Took it on the chin) the car i changed it to had to be scrapped, so i bought another car, wise driving said that they could not insure me, they had taken a payment off me the day i cancelled because they couldn't insure me, in which they said that they would not refund me that money. i asked why and they couldnt give me an answer then the phone went quite, she came back on to say the finance team will get with you in 14 days. I've wasted 100's with changing vehicles and wanting to stay with them for an extra NCB, for them to pretty much not give a monkey's about their customers! the first employee said i would be refunded, another said the finance team needs to work it out???! i was on the phone to them needlessly for 35 minutes.. would i get a refund for that? pahh! highly recommending not to use these!”

Helpful Report

Posted 7 years ago

Hi Bobby, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Vicky.

Posted 7 years ago

“Utter crooks avoid this company at all costs . They just rip everyone off . They refused to fit black box and cancelled the policy then charged us for theblack box they didnt even fit .customer service were rude and got the impression they enjoyed the fact i was angry then they sent a letter saying we owed further 60 pounds even tho they cancelled are policy ... avoid at all costs solicitor is now dealing with the crooks of car insurance who just explote younge drivers .”

Helpful Report

Posted 7 years ago

Hi, We'd like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“No issues always been extremely helpful, always answer any enquiries i have had. Takes no time at all to get through to someone.”

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Posted 7 years ago

Hi Holly, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you've received. Cheers, Vicky.

Posted 7 years ago

“Despite very polite customer services workers, I can only say that this company caused me a lot of unnecessary stress through poor communication, both internally and with me. When my policy was up for renewal, I spent 4 consecutive mornings on the phone just trying to get them to confirm I had 3 years no-claims, having provided proof from a previous insurer. They then offered a renewal cost which was not at all affected by the no-claims ... completely illogical and a total waste of my time. The first member of staff quoted me £390 once I had proof of 3 years no-claims, a drop of £90 from my initial quote, so I thought it worth pursuing. However, every time I spoke to a new person, no notes had been made on the account and I had to explain the same thing again. I was told conflicted information about what documentation they needed as proof of my no-claims, and (to cut a very long, frustrating story short!) was eventually told that the cost of my renewed policy was exactly the same as my last one, despite adding the no-claims. At the end of my tether, I cancelled the policy, and was then sent cancellation details with (yet again) incorrect no-claims information. I was more concerned that I had not escaped this company and had to call back again to amend this error than anything else. I dread to think how many hours I wasted trying to get something so simple done (and if I weren't a teacher on my summer holiday, I don't know how I would have sorted this with work stress on top...).”

Helpful Report

Posted 7 years ago

Hi, We are sorry to read about your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Vicky.

Posted 7 years ago

“1. The online page is useless and doesn’t work? 2. The portal doesn’t 3. I can’t even log on after changing my password successfully 4. If you ask about a crack on your windshield the tell you to google some glass fitting company My opinion on wise driving is they are cheap but absolutely terrible at customer care and services...”

Helpful Report

Posted 7 years ago

Hi Liam, We are sorry to read you are not happy with the service, If you'd like to send us over a private response we can have a look into this for you. Thanks, Vicky.

Posted 7 years ago

“Terrible customer service. Increased my direct debit without in error. Telematics device was faulty. I had to proactively call to fix the error of the telematics. The customer service couldn’t keep track of my account history and the issues I was facing. Whenever they said they will call back in 24-48 hours, they never called and as a result I had to proactively make the call.”

Helpful Report

Posted 7 years ago

Hi, We’re sorry to read this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Vicky.

Posted 7 years ago

“Wise driving are the most professional people I have spoke to, there completely understanding if there’s any problems and they get it sorted without any hassle, wise driving are really really cheap as well they gave me a quote and I was really shocked at how low the cost was, well I’m a happy costumer thank u wise driving”

Helpful Report

Posted 7 years ago

Hi Edward, What a wonderful review - we truly appreciate your comments. We’re so happy to hear that our staff and service have made the experience great for you. Cheers, Vicky.

Posted 7 years ago

“I was advised I would be refunded for a good driving score but did not get this refund instead they added £136.00 onto my monthly instalments! do not recommend this company at all”

Helpful Report

Posted 7 years ago

Hi, We are sorry to read you are unhappy, Please could you send us a private message with your details and we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Excellent service and very good feedback. Happy with the money back too.”

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Posted 7 years ago

Hi Charlotte, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Cheers, Vicky.

Posted 7 years ago

“Great insurance”

Helpful Report

Posted 7 years ago

Hi, Thanks for a wonderful review - we truly appreciate you taking the time to give us your rating. Cheers, Vicky.

Posted 7 years ago

“Great team of people and great deals that make it soo worth it”

Helpful Report

Posted 7 years ago

Hi George, Thanks so much for leaving us a review. Our staff will be thrilled to hear their hard work has been appreciated. we really appreciate it. Cheers, Vicky.

Posted 7 years ago

“https://www.trustpilot.com/review/www.wisedriving.co.uk Have a check there, reliable reviews from real people. Disgraceful, should be shut down . Bend all the rules they can and break a few. Reed a bit away here to, notice that when it's not good the answer is 'contact us privately' so they can leave you hanging and ending up not sorting you out and cancelling the insurance. They will go as far as try to charge any cards, even without authorization. People and companies like this shouldn't exist, it's the cancer version of insurance.”

Helpful Report

Posted 7 years ago

Hi Luis, We are sorry to read this, our main priority is the customer service we provide. We do use several sources for reviews and we are also regulated by the FCA. The reason we ask you to contact us privately is due to the fact we would need to collect your private details in order to find the policy and help answer any question and resolve issues, due to GDPR we are not able to discuss or collect these publicly. All private responses we receive back are responded to and dealt with. If you would like to discuss this further and for us to look into your policy, please send us a private response with your details and we would be happy to go through this with you. Thanks, Vicky.

Posted 7 years ago

“Unfortunately no option for 0 star rating- AVOID at all costs! Worst insurance company ever, they lack the ability to deal accordingly and clearly get by each day by just fobbing off their customers, my advise contact the FOS if ever you end up insured by these scammers as they will penalise you regardless of the situation/ regardless if you are correct! Also the complaints department refuse to take calls and the customer service department refuse to transfer your call to the complaints department! Worst service I have ever received and worst insurance company I have ever had to unfortunately deal with! If you value your money purchase your insurance even if at a slightly higher price elsewhere!”

Helpful Report

Posted 7 years ago

Hi Chloe, we are sorry to read how your feel about the service, please be assured we do take the customers service we provide seriously, so if you’d like to send us a private response with your details, we would be happy to look into this for you. Thanks, Vicky.

Posted 7 years ago

“Good insurance company. What score do I need to be between to get money back at the end?”

Helpful Report

Posted 7 years ago

Hi Bobby, Thanks for the great rating, we're glad your enjoying your experience with WiseDriving you will start on a score of 50, every 30 days we will check your score and if it's increased by 10 points or more since the last time we checked we will update the score and your policy price could go down. Equally, if the score drops by 10 points or more you could have an additional amount added. By using the dashboard you have control of your score by keeping an eye on and improving in areas that may be lower. You can also use the hints and tips. Thanks, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews