WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

amanda.holmes@igo4.com

Write Your review

Tell us how WiseDriving made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have today taken out a new policy and received quotes through all the comparison sites and they were all similar. On going through Go compare and buying the policy when I went to accept and pay the policy increased by over £50. All the input details remained the same nothing was changed and the validity of the quote was well within my acceptance date of today. This is just not acceptable and I plan to fight this through both parties. Thanks Hannah”

Helpful Report

Posted 7 years ago

Hi Hannah, We're sorry to hear this, please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“I had insurance with wise and they had been brilliant, I contacted to renew and that was accepted, until they say a week later that didn’t reinsure I didn’t phone them and I’m a lair, i total disgrace and I feel like I’ve been bullied by this company”

Helpful Report

Posted 7 years ago

Hi, We would like the change to look into this further for you. Please, could you send us a private response with your details? Thanks, Vicky.

Posted 7 years ago

“Won’t renew with them absolutely disgusting I have been with them last 2 year first year was ok give me discount on driving score but this year they increase my premium after 3 month review saying my driving score is not good but first year they never increase my premium when I call them about that they can’t give me proper answers Last week call them for my renewal document still didn’t get don’t know what’s the problem they have”

Helpful Report

Posted 7 years ago

Hi Fahad, We're saddened to read your feedback. If you could send us a private response, we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Extortionate costs, ridiculous hidden fees, staff unhelpful, black box score over sensitive - they WANT you to pay more.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear how you feel. If you would like to send us a private response with your details we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“WiseDriving Customer and Finance teams are absolutely dreadful. I contacted them a few days to the expiration of my policy and informed them that I would NOT be renewing my policy: I specifically asked that my policy not be renewed and Direct Debit cancelled so I would not be charged via auto-renewal...I received an email a few days later thanking me for renewing my policy. I called the Customer service line AGAIN and asked for them to confirm that my policy will not be renewed and to ensure they cancel the auto-renewal (infact, I also requested a No-claims discount as well). Imagine my surprise when on the 2nd of Nov, my account was direct debited (by Close Brothers on behalf of WiseDriving) the sum of £80.15 pushing my account balance beyond my overdraft limit. I contacted Wisedriving immediately. I was informed that although I did everything right, and went beyond by calling TWICE to ensure my policy was not renewed, WiseDriving team 'forgot' to cancel the Direct debit, and so this amount had been removed from my account. They assured me that everything would be done to ensure I get my money back (minus the bank charge which I incurred for THEIR error in debitting my account wrongly!). Today is Nov 16th 18.09 pm, and I have STILL NOT BEEN REIMBURSED. This is absolutely unforgivable incompetence by the Customer service team AND the Finance department of this company.”

Helpful Report

Posted 7 years ago

Hi Ayo-Kekere, We'd like the chance to look into this further for you. Please send a private response with your details. Thanks, Vicky.

Posted 7 years ago

“from my personal experience never go with WISE insurence . They have lots of hidden charges . for my car insurence i paid 650 pounds for a year and when i ask to amend my millage (2000 extra) they charged 850 pounds more. so bacically i pain 1500 pounds for my car insurence.!!!!!!!!!!!! NEVER.......”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear this, making changes to your policy can affect the price as the details you provide are what the insurer uses to calculate the chance of a claim being made which they use to calculate the cost. If you would like to discuss this further please feel free to send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Absolutely poor service and it has been a year and these guys never sorted anything out. Agents mislead their customers. Agents who represent Wise Driving are so unprofessional never read their notes and are lazy. Wise Driving is the the biggest legal scam in my eyes. Regret getting insurance out from them. Do not care anything about their customers. Goodluck to anyone who gets the insurance out from them. Rubbish is solving issues.”

Helpful Report

Posted 7 years ago

Hi Justin, We're sorry to hear how you feel about the service you've received. If you would like to discuss this further please send a private message with your details. Thanks, Vicky.

Posted 7 years ago

“Whit This company I had a lot of trouble with them, they put me in danger many times because they canceled the insurance leaving my car discovery of insurance, for no reason, not even warning me that the insurance was canceled, absolutely not recommended,there are so many disturbing things that do without reason, the assistant makes fun of you I feel cheated and teased by them, I lost £ 300 in advance.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read this, please send a private response to us and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“PLEASE AVOID THIS COMPANY!!!! I wish I had read the reviews before taking this insurance. It has been 2 months since I complained to customer service and guess what? no one bothered to contact me back, i have called them more than 50 times and i have received nothing but promises from each of the customer service advisors, managers refused to speak to me giving me excuses how they aren't in the office at the moment? are you kidding me??? 8 hours break? I don't even know where to start, they have charged me £120 for missing appointments for fitting the telematics device WHICH I have not missed on any of the occasions, first appointment was incorrectly booked and they promised they will listen to the call later that week which they still have not, then the second appointment which was an absolute joke as the engineer had claimed he called me several times which he hasn't because my phone says otherwise( really don't want to go into details of what their explanation was and how disrespectful they were over the phone after hanging up the phone twice when asked to speak to a manager. I don't seem to understand how a company like this is still on the market. I am currently paying £331 per month!!!!!!!!!!!! and I cant afford to cancel it as it will effect me in getting a new insurance policy. The cherry on top of the cake, my car broke down few months ago and it needed to be repaired ( they questioned me why i gave it to my mechanic to repair it if i knew he will have to test drive the car which led in bad score ) WHAT?? was i supposed to have my car parked outside and not fix it but yet still pay for the insurance? they added £656 to the premium, although i have giving them all my mechanic details they still refused to take it off the premium claiming that they need to follow the rules. what a trustworthy company...... massive JOKE”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read your unhappy, if you could send us a private response with your details, we can go through this with you. Thanks, Vicky

Posted 7 years ago

“This is a fraudulent company and supervised such an fraud, scamming company should be allowed to operate in UK. This company does not even deserve one star. I received a quote from via compare the market website and ecideded to process the quote. On the payment page, the payment could not go through due to an error on their website which I now believe was on purpose. I contacted the company and immediately noticed the arrogance and total disregard of customer rights. I was told payment didn’t go through and there was no policy as such hence the quote didn’t go through. I got off the phone and realised they have debited my account of £195. I called back and was told the amount taken off my account will be refunded. The next day I was sent an email with a policy number and requesting for a direct debit to be set up. I called again to remind I didn’t take out any policy, and was awaiting a total refund. They now said they would be charging me £75 for cancellation. How could you be cancelling a policy that you comfirmed did not go through? They still have £195 taken out of my account and yet to refund anything. They are extremely rude and exhibit total disregard for customers. I would be contacting the financial regulators regarding this company and have already opened a complaint with compare the market. I’m surprised a company of this nature should be allowed to ripoff vulnerable Motorists of their hard earned money. I took out a policy with another insurer hence. Pleases, please avoid this scammers.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear your unhappy. If you'd like to send us a private response with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Useless company, I contacted them when applying for insurance, when entering the registration number, it provides wrong engine size. When I contacted them via phone they are adamant about contacting DVLA. So I did contacting DVLA, however DVLA's reply was that the engine size on there database is correct to what I said. So I contacted wiseflow back to get the same reply to contact DVLA after explaining multiple times that DVLA have the correct engine size.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear of the issues you have had, we're now aware this has been resolved for you. We do apologise for any inconvenience caused. Thanks, Vicky.

Posted 7 years ago

“My insurance has only just been reinstated after WiseDriving accidentally cancelled my policy over a week ago. After their customer service called my phone in excess of 11 times, assumbly panicing as they has screwed up, i was told not to drive any further leaving me stranded and dependant on taxi services! I wrote a formal letter of complaint and 7 working days later, i have still not recieved a satisfactory response. If I continue to be ingored, i will be taking this futher..”

Helpful Report

Posted 7 years ago

Hi, We're sorry to read this, please send us a private response with your details and we can look into this further for you. Thanks, Vicky.

Posted 7 years ago

“DISGUSTING. Do not go with wise driving. Was happy to begin with, but recently moved home and got a new car so had to change address and car details etc... had appointment for black box to be fitted on new car but engineer was sent to my old address on 2 occasions! When I called they said they didn’t have my new address, although I was receiving letters from them to my new address! So was charged £45 per time for not being able to fit my box and also £130 for a black box which never got fitted. Also they cancelled my policy 4 days before even letting me know, the same day I paid them over £200 for all this. So was driving my car with my 2 toddlers without knowing I had no insurance!! Ironic how I only have 1 payment left before I have my years no claims! Will not refund but have also charged me £75 cancellation fee. I’m disgusted but now have citizens advice involved as none of this is my fault!”

Helpful Report

Posted 7 years ago

Hi Emma, We're saddened to hear this, Please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Stay away from this company will look to cancel your policy at any means, no contact very unprofessional”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear your unhappy, please send us a private response with your details and we can discuss this with you. Thanks, Vicky,

Posted 7 years ago

“I dont do reviews but I think I felt like doing one for this bizarre insurance company. I must say it is the worse company ever such a money grabber. I should have read the reviews before even signing their pathetic contract. They cancelled my policy and said I dont use their drivng devise. Let me tell you I always been using their devise but their system somehow didnt pick the data. So even though it was not my fault, no explanation was given by their very useless customer advisors and just simply cancelled my policy. Lost my deposite plus had to pay additional fees. When I was off for a week and I did not use my car, so they sent me an email and threatened me to cancel my policy. Really? Your nothing but useless company. I strongly recommend people to stay away. They not even worth a star!”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear how you feel, if you would like to send us a private response we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“had a flat battery for over a month so cancelled my insurance because didn't receive any info from my tele-matics. When called up to question why they had cancelled my policy - all was told that they sent me an email 5 days proir saying that they were going to cancel my insurance! now i cant get insurance anywhere because the MID has a void on my licence... AVIOD AT ALL COSTS! THEY MAY BE CHEAP BUT THEIRS A REASON WHY”

Helpful Report

Posted 7 years ago

Hi R, We're sorry to hear how you feel, part of the policy terms is to have a telematics device installed and for driving behaviours to be recorded. If there hasn't been any data for a while, we do need to check this to see if there are any Issues. Emails are sent to advise there has been no data and to contact us and if still no data is received then the policy is at risk of being cancelled. If you would like to discuss this further please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“This company is terrible I am going through citizens advice just now as they charged me £426 for my insurance to change from fire and theft to fully comprehensive and also charged me £150 for a black box to be fitted, I feel that I have strongly been ripped of and feel robbed. I am seeking help to calculate it all out and see if they are correct as my sums do not match up.. they also scored my braking at 0 but how.... I've never slammed my breaks on”

Helpful Report

Posted 7 years ago

Hi James, We're sorry to hear your unhappy with your experience so far. When changes are made to the details we have this can affect the risk of the insurance. What this means is the insurer of your policy will look at these changes and statistics based on these and see if this changes the likelihood of a claim being made. The price is determined by the insurer. With the braking score, this is looking a how smoothly you are braking. If you think of it like having a glass of water on your dashboard and dropping speed smoothly as to not spill the glass of water. If you would like to go through this further with us please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Scammers! No refund of the deposit and the operators in the call centre are rude untrained! After a week they tell you that they don't accept no claim discount from motorcycles.When you cancel it and ask how much you going to get back they say "We don't know sir. The financial department will tell you in 14 days and maybe you will owe us some money!" This is ridiculous. If you don't want to be scammed legally please don't go with this company !”

Helpful Report

Posted 7 years ago

Hi, We're saddened to hear how you feel, in regards to deposit this is not always fully refundable, the deposit is a certain percentage of the insurance price upfront. When a policy is cancelled the accounts are worked what this means is the finance team will work out how much the insurance has cost including fees and number of days of cover provided, and then work out the total paid to us at point of cancellation, so if it has been set up as monthly payments this would be the deposit and any direct debits paid at that point. If you've paid more than it has cost then the difference will be refunded, or if it has cost more than you have paid the difference will need to be charged. In regards to no claims, it does state on our website that NCB must be earnt on a private car policy. If you would like to discuss this further please send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“Was charged an additional premium incorrectly, been trying to get a refund for a few weeks now. Wise driving stopped responding to emails after constantly reminding me that "e-mail is the main way we communicate". I received incorrect scores and lack of data, only one journey was recorded out of hundreds. That one journey which had an incorrect score for acceleration and braking at 0 and everything else at 100 was apparently an average of 38 which also doesn't make sense. Ultimately poor communication and lack of sense of everyone I have spoken to. Terrible company.”

Helpful Report

Posted 7 years ago

Hi Krsnananda, We're sorry to hear your unhappy with the experience, in regards to scoring "0" this does not mean or imply incorrect scoring this is the lowest score you can receive. If you would like to send us a private response with your details we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Avoid this company - it wouldn't surprise me if the positive reviews are fake. - They asked for proof of no-claims bonus - Document had to uploaded online via link they provided - Kept getting an error message when I tried to upload the document - They penalised me for no providing the proof! - Sent a complaint to the company but got another error message: "Your message wasn't delivered to complaints@wisedriving.com because the address couldn't be found or is unable to receive email." Unbelievable.”

Helpful Report

Posted 7 years ago

Hi Z, The reviews are moderated by reviews.co.uk so all reviews received are from real customers. We're sorry to hear of the issues you have had in regards to your documents. If you would like to send us a private response we can look into this for you. Thanks, Vicky

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews