Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over £100 offered online Under £20 given What a joke”

Helpful Report

(Recycling) - Posted 2 years ago

“No crack on screen but on return I’m told there was which knocked £20.00 off the phone price. Not happy and won’t be using these guys again”

Helpful Report

(Recycling) - Posted 3 years ago

“Wrong phone delivered. Sent bs k and current one not working 200%. Was wanting iPhone 8 but no reply back from gecko so I won’t be recommending”

Helpful Report

(Shop) - Posted 3 years ago

Hi Anne, Thank you for taking the time to leave your feedback. I'm concerned that I can find no order history or emails by searching for your name as it appears here. Please feel free to email us again through our Contact Us page on our website and we would be more than happy to assist you with your queries.

Posted 3 years ago

“The phone was failed because it was claimed to have many numerous deep scratches in the screen. I believe the phone was in good condition with no significant marks to either the screen or the case. The offer was reduced from £88.50 to £55.52! I accepted it because I couldn’t be bothered to go through the process of somebody else providing a high initial quotation only to find that it was a figure that would never be paid. Needles to say I will not be recommending you and will almost certainly never use the service again. Also telephone contact doesn’t exist Very disappointed!”

Helpful Report

(Recycling) - Posted 3 years ago

“The phone was not arrive”

Helpful Report

Posted 3 years ago

Hi Gabriel, Thank you for taking the time to share your feedback. I understand we are awaiting the outcome of a Claim with Royal Mail for Loss currently, which should be arriving any day now. We'll be in touch to update you again soon.

Posted 3 years ago

“Avoid Gecko Mobile. I bought a reconditioned mobile and paid £20 for a battery upgrade. They do not reply to emails asking for a refund and customer service after they have your money is non-existent. Stick to using a larger supplier is my advice. There is no customer service telephone service, only emails which are ignored”

Helpful Report

(Shop) - Posted 3 years ago

Hi Mike, Thank you for your feedback - We're sorry to see you're disappointed. Having looked through the conversation history, I can see that all emails have been responded to by our Team, to explain that sadly, the Battery Upgrade Service you're referring to is non-refundable, as explained on our website.

Posted 3 years ago

“DO NOT USE THIS COMPANY My son sent his mobile phone to this company for recycling and was offered over £200 and a prepaid envelope which didn’t cover the cost of the phone. The phone was lost in the post and now they are only paid him £100 not the original £200 as quoted. They are refusing to pay the extra even though they knew the phone was worth more than the claim. I wonder how many other phones they are claiming they didn’t receive and pocketing the money. I HAVE USED MORE HONEST RECYCLING COMPANIES. DO NOT USE!”

Helpful Report

Posted 3 years ago

Hi Ethan, Thank you for taking the time to share your feedback. We provide a Freepost service to all our customers, but advise that customers may wish to purchase their own postage to cover high value items. I understand that Royal Mail have accepted full liability for losing your phone, with the full amount they compensated being forwarded to you already without delay. I am sorry that we are not able to impact the value they choose to compensate to in this instance.

Posted 3 years ago

“Bad. I have a perfectly good phone and they only gave me a percentage of what they first offered me”

Helpful Report

(Recycling) - Posted 3 years ago

Hi there, Thank you for taking the time to share your feedback. Your order shows a new price was offered and accepted, following our assessment that your phone was too severely scratched to fall under the Good Condition category. We are always happy to return phones to customers if they are not 100% satisfied with a revised offer.

Posted 3 years ago

“Disappointed. Item reclassified as poor when it had no scratches, screen marks or dents. Only marks was from “grit” from having a case on it which is extremely common. Worst recycle experience having done so several times over the year with other companies. Only reason I accepted was because I couldnt be bothered with the hassle of returning then trying elsewhere.”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Gordon, Thank you for your feedback. We're sorry to see you're disappointed. Our website explains that we can only accept minor wear under the Good Condition category, and our Team found that the grit damage you mention was just too severe to be considered as minor damage, and so made you an adjusted offer. We are always happy to return phones to customers if they are not 100% satisfied with the revised offer.

Posted 3 years ago

“Gecko offered me £152 for my immaculate iPhone 8 then paid me £99... I tried to reject the offer but the link ‘conveniently’ wouldn’t work! I’m disgusted and fuming! PLEASE DO NOT USE THIS COMPANY I reported them to the police!!!!”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Pawel, Thank you for taking the time to share your feedback. Looking at your order I can see that you'd accidentally clicked our link to accept the revised offer, which is why the Return link would not work for you thereafter. We understand these things happen, so our Support Team are always happy to help reverse such mistakes manually upon request.

Posted 3 years ago

“Very unhappy customer - will never use again”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Tracy, Thank you for your feedback. I'm afraid I'm not able to look further into this for you using the information I can see here. If you'd like to reach out to our Support Team, they'd be happy to help address any concerns you may have.

Posted 3 years ago

“My daughter wished for new phone for Christmas, Iphone 7 Plus. As I'm on low income I have decided to purchase phone from Gecko. I saved money for several months and on 20 November 2020 I was finally able to buy my 10 year old daughter her phone. On 25 December 2020, my daughter found her phone under the Christmas tree and when she unpacked it we found out the microphone was faulty. My daughter was crying so I decided to find different phone on Facebook market and was able to buy it for her on the Christmas day. I have also contacted Gecko on 25 December asking for full refund as I was able to purchase different phone off the Facebook market. Gecko adviser was helpful with return label but I was advised full refund is not possible. This is very disappointing and you would think people have common sense, heart and understanding but not employees at Gecko.”

Helpful Report

Posted 3 years ago

Hi Jan, Thank you for your feedback. We're sorry to see there was an issue upon first using the phone. We offer a comprehensive 13 Month Warranty on all our phones to protect our customers in such situations. We're sorry we were not able to advise you of your options when you first messaged the Team, to save you purchasing a second phone without need to. As this was done on Christmas day, all our staff were enjoying a well deserved break. I understand that a full refund was not possible as your request to return was made outside the standard 30 Refund window. Unfortunately this can not be extended around the holidays, though I can see a fully working replacement phone was sent out to you on the same day your returned phone was received by our Team.

Posted 3 years ago

“The post office sent the phone to wrong place and was lost, I then recieved about 60 per cent of the cash I was supposed to, about two months later.”

Helpful Report

(Recycling) - Posted 3 years ago

Sorry to hear the Post Office lost the phone you posted to us, and Royal Mail took a long time to process the claim. We do recommend all high value items are posted via a fully insured service like Special Delivery.

Posted 3 years ago

“Phone delivered last Thursday no update or payment”

Helpful Report

(Recycling) - Posted 3 years ago

I can see your order was processed and paid the same day it was checked into our system. Please contact us directly if you require further support.

Posted 3 years ago

“Lots of promises no action”

Helpful Report

Posted 3 years ago

“Lots of promises no action”

Helpful Report

Posted 3 years ago

“Promised 5% discount never arrived just excuses crap customer service”

Helpful Report

Posted 3 years ago

“Battery health reduces value by half and the battery health wasn’t exactly 50 percent or near that took a long time to hear delay in response to messages when I asked questions lost my package originally wouldn’t use you guys again personally awful offer”

Helpful Report

(Recycling) - Posted 3 years ago

Sorry to hear this. My understanding is this is now resolved, but please feel free to reach out to our support if not.

Posted 3 years ago

“""”

Helpful Report

Posted 3 years ago

“offered £183 got £104.00 if i new that i would have went to magpie big differences what you offered and what i got no be using you again”

Helpful Report

(Recycling) - Posted 3 years ago

Thank you for taking the time to share your experience with others, but sorry you were not happy. We would only adjust the offer if the item is not as described, or does not meet our T&Cs.

Posted 3 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews