Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward system however the phone glitches so much i can barely type the keyboard has a mind it’s own”

Helpful Report

(Shop) - Posted 1 year ago

“Got offered £268 for a Samsung s20 ultra 5g. Sent phone off after received wrong label inside packaging. After checking came back with an offer of £204 with a few marks on side of device. Phone has a screen protector fitted as standard and has been in a case constantly. Be careful using this company as too easy to accept the revised offer like I did as will take 5 days to get phone back. Just go with a company who gives you a guaranteed offer as phone in good condition. £68 quid out of pocket. Gave 2 stars because of speedy payment. Cheers”

Helpful Report

(Recycling) - Posted 1 year ago

“Con artists. Gecko deliberately inflate their offer prices to entice you to send your phone. My phone which fitted the description of a ‘good’ phone was recategorised as ‘poor’. A ‘technician’ stated that it ‘rainbowed’ between screen and LCD; what utter tosh. Consequently, I was offered two thirds the original offer price. I duly took, because let’s face it, all these mobile recycling companies are out to turn a profit and are no doubt equally dishonest. Lesson learnt; sell privately in future. Lastly, why isn’t any photo graphic evidence given with regards to the survey they carry out????”

Helpful Report

(Recycling) - Posted 2 years ago

“I sent my iphone to Gecko mobile having received a reasonable quote. Upon inspection, they halved my offer due to a faulty battery. My iphone was in perfect condition and losing half of the value for just the battery left me feeling like I was ripped off (the phone was working fine when I posted it except the normal decline you get with iphones e.g. having to charge most days). So if you want to use this company expect to receive a significantly lower offer than they initially provided. Otherwise they were ok. But overall I would not recommend them.”

Helpful Report

(Recycling) - Posted 2 years ago

“3 phones till one worked. Would do a gesture of goodwill for the hassle. Bombarded with review requests…”

Helpful Report

(Shop) - Posted 2 years ago

“Gave us a price for a faulty phone. The phone it’s self was in mint condition but had a faulty screen. For what ever reason they decided to give us less.”

Helpful Report

(Recycling) - Posted 2 years ago

“The iPhone constantly needs charging, this was ordered for an elderly man for his Buddy watch in case he falls over. Not very reliable”

Helpful Report

(Shop) - Posted 2 years ago

“not the best service, lost phone then offered a much less price for phone. experience quite disappointing and stressful. much improvements required”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Natasha, Thank you for taking the time to share your feedback. I can see your phone was located in our Unclaimed Area, where phones are stored when they arrive without a way to identify their owners right away. Your phone had a cracked rear glass, which our website explains makes the phone Faulty, and so our Team offered you a more accurate value. We thank you for accepting this offer, instead of requesting your phone be returned to you for free.

Posted 3 years ago

“Service didn't run smooth as phone was lost after receipt by gecko. Then price was reduced from the quote (what a surprise!) even though the phone had always been kept in a case. We didn't get chances to query the quote and the payment was made. I would not use this service again and do not recommend gecko.”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Philip, Thank you for taking the time to share your feedback. I can see your phone was located in our Unclaimed Area, where phones are stored safely if they arrive without a way to identify their owner right away. Our Technicians emailed to offer a new value, and after five days without your response to request a free return, the payment was automatically sent to you as advised.

Posted 3 years ago

“It was ok but a lower back price than said, up to 90% lower, because they said it didn’t turn on or charge, even though it did when I still had it.”

Helpful Report

(Recycling) - Posted 3 years ago

“Unfortunately I required two replacement phones before I got one that worked correctly, this process took nearly a month. Quality control needs to improve”

Helpful Report

(Shop) - Posted 3 years ago

“Bought 2 iPhone 7 Plus phones for granddaughters Christmas presents, one worked okay, the other was faulty. It was replaced but 2nd phone was faulty also. Finally received an acceptable phone on 3rd attempt. Although customer services dealt with the problem, the whole process took a month to resolve. Quality control needs to be much improved!!!”

Helpful Report

(Shop) - Posted 3 years ago

“Process straight forward. I think they over quote initially to get you to choose them and then significantly reduce it once it has been looked at. My quote was reduced to half even though the description I had given was accurate.”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Kate, Thank you for taking the time to share your feedback. I'm afraid I'm not able to single out your order from the details I see here alone, but if you'd like to reach out to our Support Team, they'd be happy to share the full Electronic Test Records for your phone with you on request.

Posted 3 years ago

“Was offered £150 then only given £76. Reason was a scratched screen although I didn’t believe it was too bad.”

Helpful Report

(Recycling) - Posted 3 years ago

Hi Graeme, Thank you for sharing your feedback. I can see when the phone was assessed the Team found the heavy scratching to the phone's display were too severe to be classed as minor damage, so unfortunately the offer was revised.

Posted 3 years ago

“Brilliant service. Phone was absolutely immaculate :)”

Helpful Report

Posted 3 years ago

I am pleased you are happy with the phone and service :) P.s. we would be grateful if you could update your 2 stars to more if that was in error.

Posted 3 years ago

“Was sent two different phones that both had faults. Ended up with no phone for 2 weeks and in the end sending them back for a refund and purchasing from GiffGaff. Will not use the service again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear of your negative experience. While a small proportion of phones from any seller may have faults, it is incredibly rare to have 2 in a row. We can only apologise, and hope you give us another chance to put this right.

Posted 3 years ago

“Very good service excellent phone great value thank you”

Helpful Report

Posted 3 years ago

“Said there was a problem with the battery but phone was working fine and just passed a health check”

Helpful Report

(Recycling) - Posted 3 years ago

“Item arrived without a sim tray. I purchased my own sim tray and put sim in. The sim then got stuck as the phone was faulty. I was very disappointed.”

Helpful Report

Posted 4 years ago

Apologies for this. We did send a replacement SIM tray first class as soon as we were made aware. I can see this has not been resolved, but do let us know if you require further assistance.

Posted 4 years ago

“Was not given the price I was quoted despite it being in condition I said it would be - faulty”

Helpful Report

(Recycling) - Posted 4 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews