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Gecko Mobile Reviews

4.7 Rating 2,110 Reviews
94 %
of reviewers recommend Gecko Mobile
Company Reviews Product Reviews
286
 Questions Metrics
4.7
Based on 2,110 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gecko Mobile Reviews
Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Harrison Dimelow
Verified Buyer
“Phone came more scratched than expected but was okay”
Helpful Report
Posted 3 years ago
Mark Miller
Verified Buyer
“Brought to phones for my sons, one of my sons screen isn’t stuck down on the right hand side so the touch is a bit off, still waiting for a returns to have the screen fixed a part from that I had a good experience.”
Helpful Report
(Shop) - Posted 3 years ago
Ben
Verified Buyer
“Sent me less than expected, process was easy”
Helpful Report
(Recycling) - Posted 4 years ago
Abigail
Verified Buyer
“Original quote misleading”
Helpful Report
(Recycling) - Posted 4 years ago
Jonathan
Verified Buyer
“2 of the iPads I traded in apparently had 'deep scratches', so were offered £50 less for each. A bit frustrating, considering I photographed each before shipping and they were in perfect condition. I guess you win some, lose some.”
Helpful Report
(Recycling) - Posted 4 years ago
Alastair
Verified Buyer
“Got less than I thought.”
Helpful Report
(Recycling) - Posted 4 years ago
Lynn
Verified Buyer
“It wasn't the best experience. First, off the prepaid label, I had to print and use was not valid at the post office and I had to pay for postage myself. Around £7.50. I suggest you look into that and change the postage method for others who use your service. In addition, I was quoted £199 for my device which went down to £60. Again, the jump down was so extreme. I only went ahead with the sale because the hassle of sending it back would have been not worth it. My daughter's old phone was still working and she was using it prior to her getting a new phone I won't use the company again for selling a device.”
Helpful Report
(Recycling) - Posted 4 years ago
Catherine
Verified Buyer
“Service was very prompt, but the price quoted was reduced when the final offer was sent. The phone was in good condition but was told it needed a new battery. No way of knowing if this was correct!?”
Helpful Report
(Recycling) - Posted 4 years ago
Gemma
Verified Buyer
“Offered me less than originally quoted”
Helpful Report
(Recycling) - Posted 5 years ago
Matthew Roberts
Verified Buyer
“It dies quick”
Helpful Report
(Shop) - Posted 5 years ago
Steven Mckechnie
Verified Buyer
“Good wee phone”
Helpful Report
Posted 5 years ago
Hannah
Verified Buyer
“Reasonable service.”
Helpful Report
(Recycling) - Posted 5 years ago
Nuradin
Verified Buyer
“Got a low price”
Helpful Report
(Recycling) - Posted 5 years ago
Stuart
Verified Buyer
“The service was very quick but was disappointed by the amount that the actual amount received for a working phone was reduced to”
Helpful Report
(Recycling) - Posted 5 years ago
Neil
Verified Buyer
“Best offer price but was told would only give me faulty price nearly half the price what was offered due to cosmetic wear and tear disappointing as thought they where going to be the one that actually was going to give me what as offered as others have done the same thing In the past shame really”
Helpful Report
(Recycling) - Posted 6 years ago
Shaun
Verified Buyer
“Offered one price gave me slightly lower once had my phone”
Helpful Report
(Recycling) - Posted 6 years ago
Aimee
Verified Buyer
“I thought the process was great but the offer made was 130 less that offered over the internet which I thought was mad steep of a drop. Despite that the service is faultless”
Helpful Report
(Recycling) - Posted 6 years ago
DAVID
Verified Buyer
“Took a bit longer than expected to process the phone, it states same day payment but i sent the phone on Friday snd received the money 7 days later.”
Helpful Report
(Recycling) - Posted 6 years ago
David Burnside
Verified Buyer
“First, the good news. I have ordered four phones from you, and had to return two. The first return was successful and the two phones I have kept were successful . Top marks The other phone I ordered I paid For you to install a new battery. The refund I received was minus £30 for the battery. I was told that it was in the terms and conditions that the new battery couldn’t be refunded. I have to say this was beyond Infuriating. wherever the term was telling me that the new battery cost could never be refunded I didn’t see it. I returned the box unopened. I had attempted to cancel the order as soon as I made it but because of Covid restrictions, it seems no one got to my email until the phone had already been dispatched.. I have had several emails asking for feedback and have been too irritated to reply previously. If you want a happy customer who will recommend you, please do the right thing and refund me for a battery That was obviously part of the order I made. Thanks david”
Helpful Report
Posted 6 years ago
Lee
Verified Buyer
“You did good just a lack of communication and my device condition as i market it as damaged not faulty”
Helpful Report
(Recycling) - Posted 6 years ago
Gecko Mobile is rated 4.7 based on 2,110 reviews
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