Gecko Mobile Reviews

Name: Gecko Mobile
Address: Unit 16, Michael Browning Way, Exeter, Exeter
Rating: 4.74

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

4.7

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY My son sent his mobile phone to this company for recycling and was offered over £200 and a prepaid envelope which didn’t cover the cost of the phone. The phone was lost in the post and now they are only paid him £100 not the original £200 as quoted. They are refusing to pay the extra even though they knew the phone was worth more than the claim. I wonder how many other phones they are claiming they didn’t receive and pocketing the money. I HAVE USED MORE HONEST RECYCLING COMPANIES. DO NOT USE!”

Helpful Report

Posted 5 years ago

Hi Ethan, Thank you for taking the time to share your feedback. We provide a Freepost service to all our customers, but advise that customers may wish to purchase their own postage to cover high value items. I understand that Royal Mail have accepted full liability for losing your phone, with the full amount they compensated being forwarded to you already without delay. I am sorry that we are not able to impact the value they choose to compensate to in this instance.

Posted 5 years ago

“Really quick quote came through, they make it super easy to send your phone in. All done super fast.”

Helpful Report

(Recycling) - Posted 5 years ago

“First class item, looked brand new, am definitely going to buy another,”

Helpful Report

(Shop) - Posted 5 years ago

“I have purchased two iPhones from the site in the last 3 months (one for me and one for my son) and am very happy with both. In great condition and shipped the same day. Thanks!”

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(Shop) - Posted 5 years ago

“This is the second time I have bought a phone from these guys. Their quality is great and service exceptional. Would definitely come back to them”

Helpful Report

(Shop) - Posted 5 years ago

“My first smart phone at 68. Still working through the technological maze so hope I have enough time left master it. The phone lives up to Gecko Mobile’s claims in that I’m not sure why anyone would buy a new one when GM supply such an excellent quality refurb. Should I get the urge to upgrade I’ll definitely give Gecko a call.”

Helpful Report

Posted 5 years ago

“Bought for a friend. Easy to research, easy web site, good to purchase. Parcel arrived on time, phone looks perfect. Works well”

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(Shop) - Posted 5 years ago

“Really good and fast in sorting payment out”

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(Recycling) - Posted 5 years ago

“Fast, great condition all round happy customer”

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(Shop) - Posted 5 years ago

“Very pleased...iphone 7 plus excellent condition, like brand new and prompt delivery, exactly what was advertised. Was a present for my partner and she's over the moon with it (now she's never off it lol) thank you Paul”

Helpful Report

(Shop) - Posted 5 years ago

“Was very reluctant to buy a refurbished phone but took the plunge with iPhone 7 from Gecko. Absolutely delighted with the product which was a great price and in mint condition . Would recommend Gecko if you do not want to pay extortionate price of new phone from Apple”

Helpful Report

(Shop) - Posted 5 years ago

“Very happy with the service money in the bank within a couple of days.”

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(Recycling) - Posted 5 years ago

“Fast payment thanks”

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(Recycling) - Posted 5 years ago

“Reasonable service.”

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(Recycling) - Posted 5 years ago

“Convenient and easy”

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(Recycling) - Posted 5 years ago

“Very straightforward. You could get more money selling privately but if you're not fussed it's a quick and easy solution.”

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(Recycling) - Posted 5 years ago

“Process straight forward. I think they over quote initially to get you to choose them and then significantly reduce it once it has been looked at. My quote was reduced to half even though the description I had given was accurate.”

Helpful Report

(Recycling) - Posted 5 years ago

Hi Kate, Thank you for taking the time to share your feedback. I'm afraid I'm not able to single out your order from the details I see here alone, but if you'd like to reach out to our Support Team, they'd be happy to share the full Electronic Test Records for your phone with you on request.

Posted 5 years ago

“Easy to use website. Great value for money, speedy service from start to finish. I will use again”

Helpful Report

Posted 5 years ago

“Very happy with phone”

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Posted 5 years ago

“Delighted with the phone. Delivery was ahead of time and well packaged. The phone itself is in pristine condition and I feel that I have a new phone at a huge discount. Many thanks.”

Helpful Report

(Shop) - Posted 5 years ago

Gecko Mobile is rated 4.7 based on 2,110 reviews