GEMPORIA Reviews

1.6 Rating 241 Reviews

13 %

of reviewers recommend GEMPORIA

Company Reviews

Questions

Metrics

1.6

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does GEMPORIA resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 33% of reviewers feedback is GEMPORIA resolves customer queries in 2 - 3 hours.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Ordered a ring was good price but a couple of weeks later same ring reduced by £40. Tried customer service no joy, could have easily refunded me £40 and I would have kept ring.returned the ring. So far I've spent £24 returning rings. Won't even look at programme again. ”

- valerie skilling

“ Sorry for the low rating Customer service was excellent I had a problem. ”

- Christina Coe

“ So dissapointed with the customer service . ”

- Patricia Chilvers

GEMPORIA Reviews

Customer Service - Average