“Horrable customer service. I ordered a size small shirt and I really needed a sizs Medium shirt. I could return and reorder the shirt in the correct size but, I would lose my 30 points. Really bad policy and nobody in customer service could help. Won't be ordering from theis compamany anymore because of the horrendous policy and the company refuses any contact with management to solve the problem!”
Hi Shayne, thanks for sharing your feedback. We were sorry to hear you were disappointed with our Style Rewards policy and the customer service you received while shopping with us. Our customer service manager made a one time exception and price matched your size exchange on this purchase. If there is anything further we can assist you with, please don't hesitate to reach out.
“The website is easy to use and both my purchase as well as the return of some items was seamless. Customer service was also wonderful on the chat feature when I enquired about some sizing questions. They were helpful and assisted me in choosing an appropriate size.”
We are delighted to hear you found our website easy to navigate and that our customer care team were able to assist you in choosing the right size! Thanks for taking the time to write a review.
“I love all of Gentle Fawns clothes! The only thing I wish is that there were less 'dry clean only' items as that has deterred me from purchasing them.”
“Thrilled to discover this Canadian gem!
I’m so happy I came across this Canadian-based company! I absolutely love the simple, elegant style—timeless and effortlessly chic. The quality and aesthetic really stand out. I’ll definitely be ordering again!”
“Kind of disappointed. The dress I ordered arrived with lipstick on the inside, so it is clearly a returned item. It’s also way too big. It’s unfortunate because I like the dress and the material, but can’t exchange it for a medium because they are now out of stock. Also have to pay a fee to return this.”
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