Get Car Mats Reviews

Name: Get Car Mats
Address: 15 Witham Park House, Waterside South, Lincoln
Rating: 3.34

3.3 Rating 211 Reviews

57 %

of reviewers recommend Get Car Mats

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hello@getcarmats.co.uk

Location:

15 Witham Park House, Waterside South
Lincoln
LN5 7JN

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Get Car Mats 5 star review on 24th October 2021

Anonymous

Anonymous // 01/01/2019

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“What can I say..? As described, well 'finished' and they fit. Delivery was 3 days prior to estimated delivery date. "Well done!"”

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Posted 2 years ago

“I placed 2 orders, the one I received, a boot mat was excellent, really happy with the size and quality. However the other order still hasn't arrived, 3 weeks later and I have been unable to get a response from Car Mats. So a mixed review”

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Posted 2 years ago

“P!ss poor service. If like most people who want to buy car specific mats for a car you may have recently purchased, going nearly 16 days since the order was placed to delivery is poor. The website gives no indication of this time period you have to wait. Clearly being made abroad hence the waiting period despite being UK based. Customer service is poor and vague answers provided when this was chased on 2+ occasions. The previous reviews denote similar issues over a period of time, so clearly not got their act together. If you are prepared to wait then order, if you want something quick.... avoid this company.”

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Posted 2 years ago

“Slow delivery times but very good quality”

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Posted 2 years ago

“Good quality at a good price”

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Posted 2 years ago

“Ordered mats 30th July still waiting for them won't answer emails had to open a case with PayPal. WON'T ANSWER CUSTOMERS DO NOT BUY FROM THIS COMPANY”

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Posted 2 years ago

“Very poor service! Ordered almost a month ago, haven’t received anything. Emailed the team multiple times to give me updates, then requesting a refund but haven’t heard back at all. I don’t know what to do to get in touch with anyone and get my money back. A Very disappointed customer”

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Posted 2 years ago

“Easy ordering system, good service, great fitting mats.”

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Posted 2 years ago

“Good quality; appear robust; easy to clean. Good fit.”

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Posted 2 years ago

“The mats were superb and a perfect fit, even to the point of clicking onto the location studs in the footwells. Delivery a little slow but, apparently, they are made to order, so acceptable.”

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Posted 2 years ago

“I have emailed twice that the car mats don't fit the vehicle described but not received a reply.”

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Posted 2 years ago

“Excellent service, my mistake with the order was immediately rectified without any delay to delivery. Quality product.”

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Posted 2 years ago

“Still waiting for a reply to my previous emails regarding my new mats Howard”

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Posted 2 years ago

“Spot on service and good fit”

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Posted 2 years ago

“DO NOT USE!! Firstly sent the wrong mats. Then after 2 weeks no response to my email. PayPal dispute opened, where they then offered me £5 refund which was an insult. As that is what I paid for the extra trim. Then they offered for the mats to be returned at my expense!! The mats are of low quality, Customer service is awful. Shop elsewhere, I know I will.”

Helpful Report

Posted 2 years ago

Hi Gordon, I'm very sorry for this review. As we went above and beyond to offer you a solution. You emailed on 18th May at 12:56 PM, saying the colour was incorrect on the trim, and we replied on 18th May, 1:28 PM asking for a picture so we could send to manufacturing to rectify the issue. You unfortunately refused to send a picture, and when you spoke to paypal they requested the same and decided to close the case in our favour. I understand that sometimes there are issues, but to resolve these issues we do need to see the picture of the item. As mentioned in the emails, if you can send a picture of the product showing the issues, we can solve it. Thank you, James

Posted 2 years ago

“Made to a high standard and a good fit”

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Posted 2 years ago

“Excellent quality. Excellent price. I was disappointed that delivery person left the large parcel on top of our post box which is 400m away from our cottage. It would have helped if the delivery company had text or emailed to say the parcel had been delivered. Any passer by could have taken the parcel.”

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Posted 2 years ago

“Very easy to order on the website and the delivery was quick and simple. Exellent quality for the price paid.”

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Posted 2 years ago

“Got exactly what I ordered - arrived quickly”

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Posted 2 years ago

“Good fit but had to revisit the website to work out which mat fitted where.”

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Posted 2 years ago

Get Car Mats is rated 3.3 based on 211 reviews