Getting Personal Reviews

Name: Getting Personal
Address: Getting Personal Ltd Southmoor Road, Roundthorn Industrial Estate, Manchester
Rating: 2.12

2.1 Rating 143 Reviews

27 %

of reviewers recommend Getting Personal

Company Reviews

Questions

Metrics

2.1

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0845 217 6382

Location:

Getting Personal Ltd Southmoor Road, Roundthorn Industrial Estate
Manchester
M23 9DS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good products and service”

Helpful Report

Posted 7 years ago

“I ordered a personalised garden spike and it arrived within a couple of days in a beautiful gift box. Highly recommend this company and their service.”

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Posted 7 years ago

“Awful, awful experience.. If I could give no stars, I would!!! Please steer clear of these cowboys!! I ordered an anniversary personalised champagne bottle and newspaper for a wedding anniversary gift and never received it. I called and was promised updates and received no call backs. I was treated really rudely and no sympathy or solutions offered. Horrible company and horrible staff who have no idea how to run a business. I paid for faster delivery because I needed my gift within a week. After a few days I noticed the progress report still said my order was still being processed. I emailed and called and was told it should have been sent out already and they would check, I then got a call back to say the newspaper wasnt available so my order was on hold. They offered me an alternative newspaper and I agreed to compromise. They told me that my order delivery date would be delayed due to this set back. I asked if i could pay more for a courier regarldless of the fact it was their mistake and they said no. I was promised a call back to let me know when my order would arrive and I heard nothing. I called the next morning and was told they would call me back to confirm if it had gone out or if they could do anything for me. I heard nothing. I called them back and they told me they couldn't get my order done so they would refund my money. No concern about the fact I paid over £80 for a gift I was expecting to recieve way within a week, as per their website information. I have had the worst experience ever!!! I am now left with no gift for a very important ocassion and I received no apology for the treatment received. I am still waiting for my refund and a call back from a manager. Very very upset.”

Helpful Report

Posted 9 years ago

Getting Personal is rated 2.1 based on 143 reviews