“Ordered a lovely trouser suit for my daughter’s wedding . I had all ready tried this on from next so i knew it was the right size but because I never looked at this until the Friday before the wedding on Saturday. I realised the tacky necklace attached to the top had caught on the trousers and pulled them had no choice but to wear them. Took photos and contacted Gina but to my disappointment could only give 10% discount off the original price because I had worn it . I wasn’t asking for a complete refund but a pair of trousers would have been nice so I could wear this an again . 1st order and not happy. L.C.”
“I just ordered the Rebecca midi tiered dress for a wedding I will be attending. It's gorgeous. Perfect fit, and a flattering style. Prompt delivery too !”
“I am 77 years old and got married last week. I wore a beautiful Gina Bacconi dress with a vintage look. I felt wonderful in this gorgeous dress all day. Thanks to all of you x”
“Lovely dress but for the money the finishing of the inside is very shabby. Will be keeping as the style, colour and fit are perfect. Disappointing that the make was only the standard of much cheaper brands”
“Bought two dresses. They arrived quickly and beautifully packaged.
I kept one and returned the other one as it didn't suit me.
Return was easy and a refund was paid into my account within a couple of days.
Excellent experience and would definitely buy from them again.”
“I ordered 2 dresses -Rona mid length with lace bodice and chiffon skirt- as I am in between sizes and wanted to see which fitted best. I chose the Sky Blue for my son's wedding as it is shown as a lovely pretty pale blue. Imagine my surprise when the dresses arrived in a dull grey. Not what I wanted at all, and I have had to return both. Very disappointed and big misrepresentation of the true colour. The style and fit and sizing were wonderful and the fabric was super. Such a shame.”
“I ordered two dresses, both beautiful dresses, i returned one and kept the other. however six weeks later it was decided it was unsuitable for my daughter's wedding.
I contacted Gina Bacconi to see if they would accept it back and refund me - it had never been worn and all the labels were still on it and they have said they will accept it back.
I think this is a really good example of brilliant customer service from a company who do make the loveliest of dresses, and there are companies out there who could learn a lot from them.
Thank you very much Gina Bacconi for taking the dress back and being understanding of the circumstances and relieving a stress for a mother of the bride!”
