“Bought two dresses. They arrived quickly and beautifully packaged.
I kept one and returned the other one as it didn't suit me.
Return was easy and a refund was paid into my account within a couple of days.
Excellent experience and would definitely buy from them again.”
“I ordered two dresses, both beautiful dresses, i returned one and kept the other. however six weeks later it was decided it was unsuitable for my daughter's wedding.
I contacted Gina Bacconi to see if they would accept it back and refund me - it had never been worn and all the labels were still on it and they have said they will accept it back.
I think this is a really good example of brilliant customer service from a company who do make the loveliest of dresses, and there are companies out there who could learn a lot from them.
Thank you very much Gina Bacconi for taking the dress back and being understanding of the circumstances and relieving a stress for a mother of the bride!”
