“Excellent communication around the appointment with the call centre in Doncaster and the repairer on the day. Happy with the job done to replace my Merc windscreen”
“Matt was very considerate as we were given PM for the appointment but were not home when he arrived this morning.
He rung me and waited as I was only 10 minutes away
Did a great job
Thanks”
“The windscreen fitter called me to confirm the time of arrival. Set up a tent over the car as it was raining. The windscreen was fitted quickly with no problems. The fitter did a great job. Would certainly use One Call Glass again.”
“Did not attend on booked day, called to inform me that fitter would not be attending, kept changing the excuse for why they wouldnt be coming, the booker then went on to repeatedly tell me how busy they are and it would be 2 weeks before they are able to attend to fit screen. On day of the fitting the fitter arrived and told me how lucky I was that he had attended and that he was about to leave without fitting the screen, this was because the booker hadn't left a note to explain where the hospital I work in is located as he had not been able to locate it with the postcode. Total lack of customer service.”
“I reported the crack in my windscreen on the 24th of November. The closest appointment to fit was the 10th of December ! I think that is an unreasonable amount of time to wait . Luckily I have another car to use because I didn’t want to risk the screen shattering completely. Whenever I have had a broken screen previously with other insurance companies, they managed to book a replacement much quicker . The fitter rang me 20 minutes before turning up and completed the job quickly. So no complaints about the fitter or the quality of his work but I am dissatisfied with the amount of time I had to wait to get the work completed.”
“Really impressed with the customer service. Stuart was amazing - checking both the venue for fitting, realisiing it woild be closed and suggesting alternatives to ensure we didn't have to wait - super impressed . Thank you - fitting was also done efficiently and tidy”
“A very lovely gentleman phoned me to let me know he was one hour away he arrived and told me how long it would take and he got on with his job he was very well mannered and Im a extremely happy customer.”
“One call fitter contacted me the day before to confirm appointment. Matt arrived on time, declined a cup of tea and got on with the job. The weather was against him with intermittent showers but this didn’t deter him. Clean, tidy, efficient and friendly. 10/10. Would recommend”
“Arrived on time with a call an hour ahead. Polite and courteous and completed the job in less than hour. Left everything neat and tidy and clear instructions about after care.”
