Glasses Frames and Lenses Ltd Reviews

4.9 Rating 318 Reviews

97 %

of reviewers recommend Glasses Frames and Lenses Ltd

Company Reviews

Questions

Metrics

4.9

Based on 318 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

01400 282028

Email:

tina@glassesframesandlenses.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to use and the prices very competitive. However, they had a problem manufacturing my complex prescription and I struggled to see properly, so I ended up getting a full refund. I later discovered via another lab that the 1.74 lenses I thought I had bought were in fact cheap standard-grade plastic lenses. They were also much thicker than anticipated. I have since managed to get much thinner lenses through my local optician (Watchfield). I would not recommend this company based on the above.”

Helpful Report

Posted 10 years ago

Dear Gemma, Thank you for your review. I am disappointed to learn that a lab has advised you that your lenses were of a poor standard as the lenses you received are the exact same lenses as one of the 'high end' major high street chains; we use the same supplier. It is therefore not helpful to other customers when false information is provided by third parties. In reference to your lenses, as you could not see on both occasions we strongly advised you to get your eyes re-tested with a different optometrist as our calibrated focimeter print outs confirmed that your lenses were manufactured to the correct single vision prescription, as provided by you, both times. In relation to the thickness of the lenses, some labs are prepared to go below 'British standards' to achieve a more 'knife edge' finish. As this would invalidate your warranty, and makes the lenses more prone to chipping because they are too thin, we strictly adhere to British Standards. In any given prescription, diameter of frame, shape of frame and pupillary distance, mathematics can only be pushed so far. I am sorry that you were unsatisfied on this occasion, which is why, despite completing your order accurately on both occasions, we gave you a full refund. Kind Regards, Tina Mason Managing Director

Posted 10 years ago

“Sadly I cannot recommend glasses frames and lenses; they made my glasses incorrectly twice and subsequently I ended up paying for another company to make my glasses from scratch. Friendly staff but, on this occasion unable to supply the goods.”

Helpful Report

Posted 10 years ago

Dear Claire, thank you for your review. I am however very disappointed and do not feel it is helpful to other potential customers in that it is not representative of the facts. You will recall that the reason you originally could not see out of your lenses was due to the fact that you had input your sphere value as '-5.00' and not '-0.50' when you had placed your order online with us. Once this error had been discussed, at no additional cost to you we remanufactured your 2 sets of lenses to the correct prescription. When you subsequently advised that despite the new lenses being manufactured correctly you still could not see, we suggested that you contacted your optician for a re-check of your prescription. Your optician confirmed that your prescription was correct and ventured that a possible reason for you not being able to see was due to a reading on his focimeter suggesting that one of the axis figures was slightly out. Having returned your lenses to us, our lab manager put your lenses onto our calibrated focimeter, and produced print outs to confirm that your prescription was correct against your prescription, and met with British standards . We had confirmed your pupillary distance with you and now also confirmed your new lenses to be correct to your prescription. We therefore felt we had no choice but to return your glasses to you as your optician needed to explain why, when your lenses were to your prescription and met British standards, you still could not see....... I am sorry that on this occasion we could not deliver in line with your expectations. Kind regards, Tina Mason Managing Director.

Posted 10 years ago

“Have tried to use this site\'s Search facility but constantly get \"No glasses found\"". Obviously you need to know every detail about what you want before you search. Useless!"”

Helpful Report

Posted 11 years ago

Glasses Frames and Lenses Ltd is rated 4.9 based on 318 reviews