Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed at all really. Selected an insurer at a advertised price, clicked through to website and it basically doubled! It says price can vary - however don’t trap people with a bulls**t price in the first pace. Chose another insurer and website crashed.......🤷‍♂️🤷‍♂️🤷‍♂️ Couldn’t pay had to ring next day! Wanted insurance that night because of a hospital appointment at 0830 for an operation - checked the site again and it went from 33 insurers to about 6 and all £3000 excess with a black box! 🤷‍♂️🤷‍♂️🤷‍♂️ Bought a 24 hour day I sure for £20 then rang insurer direct and through my name and DOB found quite, beat it by £40 and went with them. More hassle that it’s worth - it got like Ryan air in the end, that many clicks and checks and comparisons they simply try to f**k you!”

Helpful Report

Posted 5 years ago

Hi Jon, Thanks for your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. In order for us to look into why your quote increased when you went to purchase it, please can you get in touch with us directly, unfortunately through a review, we are unable to access your account. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Did not allow me to buy insurance”

Helpful Report

Posted 5 years ago

Hi Fred, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you would like us to look into this further, please get in touch with is directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Wasn’t happy with site. I couldn’t make a payment for quite I got yesterday despite having the money on my cards then only to find the quote had went up today”

Helpful Report

Posted 5 years ago

Hi Isabel, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you would like us to look into this further for you, please get in touch with us directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Rubbish new password as not accepted when tried to go on line”

Helpful Report

Posted 5 years ago

HI, Thanks for getting in touch. Our aim is to save our customers money with their insurance, so if you have forgotten your password or are having problems entering it, don't worry, you can reset it as follows: Return to www.gocompare.com and click on 'Sign in' On the log-in page, click on the link 'Forgotten your password?'. Enter your name, email address and date of birth and click 'Continue' Shortly after, you'll receive an email from password@gocompare.com Click on the orange button Just be aware that if you do request that the link is sent to you more than once, the previous requests will become invalid, so you will need to wait for the most recent link to be sent to you. The reset password link is only available for 24 hours. If you don’t receive an email from password@gocompare.com, please check your spam folder. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Tried several times to get a update for my renewal of my car site is not working to give quotes from any insurance company to useless”

Helpful Report

Posted 5 years ago

Hi Nigel, Thanks for your feedback. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Please get in touch with directly if you are continuing to have the same problems and we can look into this further. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“You have few fake company in gocompare who took the com0any and did not pickup the phone. Shame”

Helpful Report

Posted 5 years ago

Hi Wasif, Thanks for your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information to us directly regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Just not competitive enough too high prices”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I do not know”

Helpful Report

Posted 5 years ago

Hi Maria, Thanks for getting in touch. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“After taking out insurance i think? I am know unable to get in to check if everything is ok. So at this moment I am still unaware if i have cover”

Helpful Report

Posted 5 years ago

Hi Bernard, Thanks for leaving your feedback. GoCompare do not receive confirmation of your sale for around 30 days from the payment date. In order to confirm the vehicle is on cover as it should be, we would suggest contacting the insurer directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Terrible as every time I got a quote when I went thru to their website it went up on price by over £100!!!”

Helpful Report

Posted 5 years ago

Hi Maggie, Thanks for leaving your feedback. Insurers use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. If you would like us to look into this further with you, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“1. I bought a new Mercedes A180 car and your system did not recognise the car and reg RX20UMH 2. Eventually you came up with quotes and I selected Saga. I failed to get to them from your display and I phoned them separately They could not find the quote given and I therefore went elsehere. 3. very disappointlng and time wasting since I’ve had good experience in the past.with ‘go compare’.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively in the future you can get in touch with us directly and we can double check the quote reference number you have to ensure the insurer will locate your details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“They told me my door number and my name don’t much even so I had a Proof of address took my deposit and they say they will Refunded in 30 days Which is I borrow that money to pay my deposit”

Helpful Report

Posted 5 years ago

Hi Jargos, Thanks for leaving your feedback. We're struggling to fully understand your query unfortunately. It sounds like your insurer is requesting further documentation to support your policy. If you require further assistance with this, please get in touch with us directly. We can be contacted by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“cant be leave quote could change so much with in a week”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I have a policy from you regarding £250.00 no claims bonus my Insurance is now paying out. When do your company pay the £250.00? Please let me know Thank you Ray Poyser”

Helpful Report

Posted 5 years ago

Hi Raymond, Thanks for leaving your feedback. You can make a claim on your excess protection cover here: https://www.excessclaim.co.uk. The scheme code you need to enter is 10536, and your excess protection policy number, which you will find on your schedule of insurance. Also the claims team can be contacted on 0330 123 3540, Monday to Friday between 9am and 5pm. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I eventually got onto the Hasting direct site which at the would not take my card, then after a long time on the phone was told they would not take payment over the phone. I am stillnot insured.”

Helpful Report

Posted 5 years ago

Hi Mick, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“As an pensioner who isn’t au-fait with computers, I would like to speak to someone. I realise that these are difficult times but that doesn’t help me. No insurance and need the car as my partner has dementia”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Please dont worry you can always contact us for any support when using GoCompare.com and we can talk you through anything you need assistance with. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I could not speak to anybody over the phone .No company that you recomended .So my wife used esure the company she uses for her car. Thank you”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you were unable to contact the insurers to discuss the policy. Due to the current situation, staff levels can be low and call volume high. You can call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com. Thanks, Samantha.

Posted 5 years ago

“Not the best deal anymore on the market as it used to be, plus my searches are dissipated after 10 search without any notice, used to be a warning ones I i have had to searches to remove one of the old one, so the new features are a big booo. sorry guys you lost one of your customer from the previous years. I hope you will restore the site as it used to be and get a better deals as it is now days.”

Helpful Report

Posted 5 years ago

Hello Vince, Thanks for leaving a review. We're sorry that we couldn't provide you with the best deal this time around but as the comparison service and not the insurer we have no bearing on the prices returned to you. Our system will only allow you to have a set amount of quotations displayed, as the quotation returned are based on real time pricing, the previous quotes are no longer valid. If you would like to discuss this further you can call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 5 years ago

“Couldn't get very far with my application, I wanted to purchase but the website must have frozen as I couldn't purchase my chosen insurance”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review and please accept our apologies for the inconvenience caused. If you could call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 5 years ago

“I Tried to buy a policy through Hastings Direct, but couldn't complete the purchase. I emailed GoCompare and didn't receive a reply.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review and please accept our apologies for the inconvenience caused. We are experiencing delays responding to emails at the moment. If you could call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews