Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 28th June 2025

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Go.compare.com 1 star review on 26th June 2025

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Go.compare.com 1 star review on 23rd June 2025

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Go.compare.com 1 star review on 14th June 2025

This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Dalalnishad

Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went through Quidco for cashback. When it went through to Go Compare it was acknowledged this. I normally get notification from Quidco and haven't. I've got a feeling I won't get the cashback. Be careful.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review and please accept our apologies for the inconvenience caused. If you could call us on 01633 654 019, Monday to Friday between 9am and 5.30pm or email us at customerservices@gocompare.com, we will look into this for you. We hope to hear from you soon. Samantha.

Posted 5 years ago

“go to insure and prices almost double NOT HAPPY never again with you”

Helpful Report

Posted 5 years ago

“i tried to pay twice Hastings direct But despite inputting info correctly both times declined Although I had enough money to pay”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Poor quote,different from original”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Just so you know, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Can you please get in touch with us directly to discuss this further, we would like some more information regarding your quote increasing. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“One minute one price the next minute another. Really bad service. Managed to ring another company saved £49.50. Better deal elsewhere, shop around its always worth investigating.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Just so you are aware, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you would like us to look into this further, please get in touch with us directly on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“We can’t get insured all companies don’t take new policies over phone or wedsite”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately, due to the very extenuating circumstances resulting from the Coronavirus outbreak, some insurers have been experiencing difficulties in being able to speak to all customers. They are taking steps to try and remedy this, but as I’m sure you will appreciate, this is a very fast moving situation and it is proving to be challenging. Please get in touch with us on the below details and we can look into this further as the insurer should be able to accept new policies online if they cant over the phone. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“At least your quotes gave me good laugh in these sad times.”

Helpful Report

Posted 5 years ago

Hi Keith, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“too expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Very crappy. Poor design. Some forms just don’t work, cannot be submitted and there’s no error on page.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately, if you try returning to the website you should not have the same issue. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. However, please feel free to get in touch with us directly to look into this further if you continue to have the issue. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“You lost me the minute i started filling out my details for car insurance and you asked me a question on whether is was ‘Thatcham level 1 with or without immobiliser.. to be honest does anybody know... I jumped to another site and found my car insurance no problem and they certainly weren’t stupid enough to include that question.. bad business on your behalf.. I’d hate to think how many people just like me have avoided your comparison website because of it.”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving your feedback. We're sorry to hear you found our quote journey difficult to complete. In order for the insurers on our panel to return an accurate quote to you it's important we obtain accurate information from you. In the future please don't hesitate to get in touch with us whilst you are on the site and we can talk you through obtaining your quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Awful company”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Took to long”

Helpful Report

Posted 5 years ago

“after spending loads of time,effort and energy, you get quote, but brokers do not want to go ahead with price they give you. simply because they find that price they give you is less than that you already got with same insurance company. this need stopping.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Using your email address we can see you have not obtained a GoCompare quote since December 2019. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“If a private plate is transferred it is impossible to complete a transaction on your site. I went another route which was very stressful. Very, very poor performance from you.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We pull vehicle information from a shared database. Depending on when the private plate was put on the vehicle, it may not have updated yet unfortunately. Alternatively you can enter the vehicle details manually such as make, model and engine size, Please accept our apologies if you found this method stressful to complete. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I had a good insurance quote yesterday and today when I tried to accept it the price had gone up by£250. I checked the information I supplied yesterday and it was exactly the same as today. Very sharp practice.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“diffrent prices . if .just log out .”

Helpful Report

Posted 5 years ago

Hi Ibrahim, Thanks for leaving your feedback. It sounds like you're looking at your previously generated quotes as we can see quotes on your account dated back to May 2018. You should see an option to 'view prices' next to your more recent quotes. Clicking this will display the results from all the insurers on our panel and allow you to purchase a policy should you wish. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“No comments”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Quote you get on go compare site is different then when start processing your insurances it’s too high.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Quality of quote”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please get in touch with us and send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“You give a cheap price with all extras included but when past to proper insurance site to put in details you have to put them back in as they are not ticked and the the price goes up as it's not a true like for like quote. Luckily my previous insurance broker showed me where it goes wrong. Not impressed at all.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. If you add any additional cover on GoComapre.com this should carry through to the insurers website when you look to purchase the policy. However, you may have been upgrading the additional cover on the insurers website. For example on GoCompare.com you may have added the standard level of cover for legal assistance, however on the insurers site they are offering this cover at an upgraded level. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews