Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to use. Kept timing out. Lost results page. All 'quotations' turned out to be very expensive. Wasted 4 hours with it. Saved over 50% on cheapest Go Compare price by phoning an insurer who wasn't listed on GoCompare directly. Saved over 50%”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Your internet booking sucks lost 2 hours of my life messing and being messed by your site”

Helpful Report

Posted 5 years ago

Hi Terry, Thanks for leaving your feedback Were struggling to understand your query fully unfortunately. Please can you get in touch on the below details with some more information and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Could not finalise the offer of £336.08 from auto net 7pm 20th. Called first thing 21st and explained, but was subsequently told the offer was now £254.18 as this was another day! Pretty petty don't you think, some would say shifty. Like to now your view? I was not impressed”

Helpful Report

Posted 5 years ago

Hi Adrian, Thanks for leaving us your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Insurers use real time pricing, so if you leave the website and return to it later on you will likely see a change in the premium. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I Registered my new address and for some reason my old one was put on the system instead so then had to pay the change of address which I think is totally unfair and unreasonable.i won’t use them again if I do not get a refund”

Helpful Report

Posted 5 years ago

Hi Denise, Thanks for leaving your feedback. We're sorry to hear you have had issues with the insurer following your purchase. If you require any further assistance with this or would like us to provide any information to your insurer, please let us know by email at customerservices@gocompare.com and we can look into this further for you. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I put in all the correct information and when I went to buy the cheapest which was LV, I was asked again if I had oil central heating so I ticked the yes and it came back with, they don't insure new policies that have oil central heating. I wasn't impressed!”

Helpful Report

Posted 5 years ago

Hi Sharon, Thanks for leaving your feedback. Some insurers will undertake additional checks following your click through from GoCompare.com to the insurers website. In this case as a result of these additional checks the insurer is no longer able to offer you the quote. Please accept our apologies for this, if you return to GoCompare.com you should see a number of other insurers happy to provide you with a quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I had to repeat my details at lest 6 times It took over 45 mins on the phone Thrn the quotes were more than y present insurer”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. There may be some confusion here unfortunately, GoCompare cannot give quotes over the phone and using your email we are unable to locate any accounts. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Absolute rubbish. Kept kicking me out, then kept putting my old car in the quote and the price was extortionate!”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you did not find using GoCompare.com a pleasant experience. Just so you know for the future, we save all your previous quote details in order to make it easier the next time you visit our website. However, if you need to change any of these details such as vehicle information, you can edit the quote and update all the necessary information. We can see you were able to obtain the quote in question successfully so, if you're still having difficulty accessing your account, please let us know and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Prices are to expensive. car is worth £200. held licence for over 19 years additional driver had there licence for over 23 years. Have got no claims for over 15 years but insurance comes at £1200+. No wonder people struggle in these times getting robbed of these insurance companies”

Helpful Report

Posted 5 years ago

“on line and phone enquiry”

Helpful Report

Posted 5 years ago

Hi Gwyn, Thanks for leaving your feedback. Unfortunately we're struggling to understand your query fully, if you still need our assistance, please get in touch on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Total rubbish. Bought the cheapest quote available for my van. Went through to the insurers site, paid. They then said payment declined but charged me 3 times! Total out Of pocket £900! No response or any help From go compare. Insurance company said it’s admin error but refused to repay me!! Site should be shut down until It works correct!”

Helpful Report

Posted 5 years ago

Hi Stuart, Thanks for leaving your feedback, we're sorry to hear your payment did not go through correctly with the insurer. GoCompare do not receive any payment information from customers, we are a free of charge service. However, we would be happy to assist in anyway possible to recover the duplicate payments. We would suggest contacting the insurer initially to discuss how you can recover the payments. Should you need any assistance from us along the way, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Hello I am not really the right person as i have just joined a company but having huge problems, i can not sign in and so far no docs, also no communication of cours blame it on crony very poor.”

Helpful Report

Posted 5 years ago

Hi Robert, Thanks for leaving your feedback. Unfortunately Go Compare do not receive your policy documents, these will be sent from the insurer directly to the insured. To chase these up, we would suggest contacting your insurer directly. Please follow the below to do so: https://www.morethan.com/contact-us/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Making payment and 3days of trying this quoted price went up daily , eventually i ended up going wth one of your competitors which was hassle free and a lot cheaper for the same package as was on offer with you ,i am very disappointed with the experience dealing with you and the fact you cant talk to anybody”

Helpful Report

Posted 5 years ago

Hi Gwyn, Thanks for leaving your feedback and we're sorry to hear you have had difficulty purchasing your policy. We are not aware of any issues that may have caused this error, so when you return to our website and attempt to purchase a policy in the future, you should not have any more problems. Sometimes internet history can affect the way a website functions, so you could also try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I filled in form received quote But when I was about to complete the an answer wad changed by your computer so quote was useless !! !”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. GoCompare do not have the facility to amend your quote details, can you get in touch with us on the below contact details and give us a bit more information regarding this. We can then look into his further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Got through to ensure site, registered direct debit then nothing happend”

Helpful Report

Posted 5 years ago

Hi, Thanks For getting in touch. Unfortunately we would not receive confirmation of your purchase for 30 days following the purchase date. The quickest way to confirm the vehicle is on cover wll be to contact the insurer directly, they should be offering an online chat or email service. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Very poor. Tried to input additional driver with DR10. Waste of time. Same as last year.”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for leaving your feedback. Unfortunately we do not have the facility to offer quotes for this type of conviction code, please accept our apologies for this. Please get in touch with us directly and we can provide you with alternative methods to obtain a quote should you wish. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Rcib changed my title from house person to house parent no or my premiums up by nearly 300 pound absolutely ridiculous”

Helpful Report

Posted 5 years ago

Hi Jade, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“when repeating my email address inch perfect, you say it doesn,t match. I,m trying to activate my excess cover but I cant because you have locked me out. very disappointed ,and very frustrated”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Our records show you have successfully reset your GoCompare password and activated your excess protection cover. Please let us know if you are still having difficulty accessing your GoCompare account and we can look into this further with you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Can’t get my car insurance my card won’t work & I’ve got £5,000 in the bank & they don’t answer the phone”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Using cheap Insurance company’s that totally are misleading and when you cancel with them they charge you a fee absolutes cunts of the first degree”

Helpful Report

Posted 5 years ago

Hi Gazz, Thanks for leaving your feedback. We're sorry to hear you have had to cancel your policy following your visit to GoCompare.com. Any sort of fee whether it be for a cancellation or an amendment will be applied by the insurer, GoCompare have no influence over anything pricing related, we are a free of charge service. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Quotes don't work.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're going to need some more information to resolve your query unfortunately. if you could get in touch with us on the below email, we'd like to find out what didn't work when you visited our website. We look forward to hearing from you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews