Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To expenses”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Got stopped halfway through”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving your feedback. If you encountered an error on our website this could be down to a number of different things from a connection drop to a browser / device error. We cannot see anything on your account that should stop you from obtaining a quote, so if you return to GoCompare.com you should not encounter any further issues. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“All the prices are way too high. We just need to insure a new driver. such ridiculous prices shameful”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email at customerservices@gocompare.com or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I don’t see the point of these sites. You give them all the information they ask for They Give you a spiffing price,and when you go to pay up come the barricades. The next thing I knew was my quote went from £584 up to £1100 & odd.”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks for leaving your feedback. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you would like us to look into this further for you, please let us know. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I’m disappointed that the company (AidranFlux)I took a policy with cancelled the policy barely 2 hours later and are charging me cancellation fee as if to suggest that I initiated the cancellation. Even if say I did, what happened to the 14 day cooling window? I did not request for a black box and I’m told one was already dispatched and I have to pay over hundred pounds. I’m very bitter with this. I want answers before I blow this out on the powerful social media.”

Helpful Report

Posted 5 years ago

Hi Edmore, Thanks for leaving your feedback. Unfortunately GoCompare have no influence on the insurers terms and conditions regarding cancellations as this will vary depending on insurer. In order to resolve this, you will need to speak with your insurer directly. If theirs anything else GoCompare can do to help with this, please let us know. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“You can't give me a good price for my insurance so I can't even give you a 1 star rating”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Quote to expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“prices to much”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Too expensive”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“You have charged so much I can't afford to get insurance”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“To expensive quotes ...compare the market £50cheaper”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“What didn’t go well I put in my van detailed when I had payed for it a different van was on the emale”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We are having some difficulty understanding your query unfortunately. If you would like us to investigate this further for you, please get int ouch with us. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“When I tried to go with the insurance company after putting in my details several times to make sure it was right , the insurance company could not give me the insurance at the price quoted , not happy to have time wasted”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. Please get in touch with us if you would like us to investigate this further for you. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Firstly I could not buy my first choice car insurance “quote me happy” and had to buy a more expensive policy from “General Accident “ I also did not receive the TopCashback allowance of £28.”

Helpful Report

Posted 5 years ago

Hi Gordon, Thanks for leaving your feedback. Apologies that the insurers website was not working as it should be, as this is not on GoCompare.com, we are unable to view what error you potentially encountered. As long as you followed the terms and conditions with top cashback you should be eligible for the cashback. The validation process for cashback can take up to 180 days, although it is usually done a lot sooner. If you do not receive your cashback within this time frame, please let us know and we will look into this further. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I obtained vehicle insurance through your site however you used pre populated information about a previous vehicle.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We save all the car insurance quotes you run through GoCompare, as well as the answers given on your most recent quote. This is to make the claims journey easier for you. Simply edit the quote where necessary to obtain the new updated quote. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Poor customer services. Tried to ring as my quote disappeared, and phone was, after the normal automated reply, went dead. Tried twice, left and an email to them but no reply.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Apologies that you could not get a hold of us over the phone. We aim to reply to any emails within 3 working days, however this is an estimate and not a guarantee. If you still require our assistance please contact us on the below information between our opening hours. We can be contacted by either email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Rip off when they know your from an ethnic background, put in same address with English name I got a cheaper quote”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“It keeps going up”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“your quote of 405 GB pounds when I went to the company's web site was over 900 GB pounds”

Helpful Report

Posted 5 years ago

Hi Diana, Thanks for leaving your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you would like us to look into this further for you, please get in touch by calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“You have not come up with a good price you I think you are a bit over the top”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews