Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless..first site just went blank ..got a random mobile number call from someone saying can I help that cocked up the next site I was on....all I wanted was car insurance from the 20th of March...I'll just go to the other compare site as will the family and friends....to you it's just one person yet that's ten fold times ten fold...”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review. We're sorry to hear you were having trouble obtaining a quote on the site. If you opt-in, you can receive calls from the insurer's who had provided the two most competitive quotes. This sounds like the reason you were called. If you would like any help with obtaining a quote or using the site, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Thanks, James

Posted 5 years ago

“Unable to change birth date if you get it wrong, effectively locked out of system”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review with us. We're sorry to hear you had difficulty using our site. If you need any help with your account or using the site, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Many thanks, James

Posted 5 years ago

“Very expensive they try to rip you off they must take a big bonus out of it”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“Once I had made a general enquiry GC send email after email and it seems impossible to unsubscribe. I didn’t follow the GC quote up as I got the insurance £200 cheaper from Direct Line.”

Helpful Report

Posted 5 years ago

Hi Roj, Thanks for leaving us your feedback. We're sorry to hear you did not purchase a policy from GoCompare.com. We have successfully unsubscribed your email address from our marketing distribution list. This can take up 2 working days to fully take affect. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“You are absolute garbage. Go direct to insurance companies and you are beaten hands down. God only knows why people trust you but i will be leaving a review for others to read so dont worry..”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“I was presented with only the cheapest quote when I was online. When I transferred to an operator she spoke too fast for me to understand what she was saying in spite of numerous requests to slow down.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review. We're sorry to hear about your experience with one of our insurance partners. If you would like to discuss this, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019, and we can investigate further. We are open Monday to Friday between 09:00 and 17:30. Kind regards, James

Posted 5 years ago

“Your adverts are misleading, totally. I used your site to get prices, then through your site went to buy products, then the price quoted goes up by minimum 10%. I went direct to the sites you quoted and the price is cheaper. Total rip off...”

Helpful Report

Posted 5 years ago

Hi Chris, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Also insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“Very expensive quote it’s a rip off”

Helpful Report

Posted 5 years ago

Hi Apopat, Thanks for getting in touch. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you need any further assistance you can contact us either by email or telephone on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“How do I acquire that £250 free excess you currently advertise (having purchased insurance) or did I miss the catch.”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving your review about us. Sorry to hear you're having trouble redeeming the free excess cover. I'll email you directly with instructions on how to do this. In the meantime, should you need to contact us you can either email customerservices@gocompare.com, or we're also available to speak with on the phone Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James

Posted 5 years ago

“Choose first policy that comes from my quote and and after going on their site and apply for the policy i had been rejected ! So stop doing this joke and waste precious time of others.”

Helpful Report

Posted 5 years ago

Hello Marian, Thanks for the review. We will contact you via email to discuss any issues you have had whilst using our service. Regards, Dan.

Posted 5 years ago

“Not good at all”

Helpful Report

Posted 5 years ago

Hi, We're sorry to hear that you're not happy with your experience with GoCompare. If you would like us to look into any of your queries, please call us on 01633 654 019 Mon - Fri 9am - 5:30pm or email is at customerservices@gocompare.com Many thanks, Imelda

Posted 5 years ago

“Expensive quotes.”

Helpful Report

Posted 5 years ago

Hi George, Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Many thanks, Imelda

Posted 5 years ago

“I bought my insurance through the go compare sight and followed the quote through all the steps which took me to Payment in which I payed through my card. All good up to then.... but now I tryed to activate my £250. Free Excess following the Email that was sent to me . View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:22 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 12:16 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc 31 January 2020 03:17 Cheapest Price: £586.84 Cover Type: Comprehensive Cover Start Date: 31/01/2020 Claims: No previous claims Voluntary Excess: £100 Protected NCB: Yes Additional Drivers: No additional drivers View quote summary TOYOTA AVENSIS T SPIRIT D-4D 1995cc I clicked on the register policy option. But I cannot redeem My Free Excess.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review for us. We're sorry to hear you were having an issue, however I've had a look at your account and it appears that your free excess policy has been successfully redeemed. If you do have any further queries, please do not hesitate to reply to this email. We're also available to speak with on the phone Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James GoCompare

Posted 5 years ago

“You recommended one call. One call failed to provide insurance on spot then I pressed buy. they took money and send quote no. quote was alredy given earlier and Ipaid by paipal. then I called them they said they doing checks and 2- 3 daysd. I ve cancveled . they took 50 punds for admin feeds. never use ONE CALL never use GO COMPARE”

Helpful Report

Posted 5 years ago

Hi Tomas, Thanks for leaving your review about us. We're sorry to hear about your experience with One Call. It's important to us that you receive proper service from all our insurance partners. I'll email you directly to find out more information to see if we can help you further. We're also available to speak with on the phone Monday - Friday, 9am - 5.30pm. You can reach us on 01633 654019. Many thanks, James GoCompare

Posted 5 years ago

“Got a cheaper price then u gave me”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards, Tom, GoCompare.

Posted 5 years ago

“I have been trying to amend personal details in my account, and for some reason it tells me that my details are the same as someone else, and the problem is that i cannot take out insurance when things like date of birth are wrong, I also asked Autonet for a call back so that I could correct things, but 4 days later NOTHING.”

Helpful Report

Posted 5 years ago

Hi Andy, Thanks for leaving your feedback. We're sorry to hear you have had difficulty obtaining a quote using our website. It seems you have a duplicate profile on your account, please do not worry this is not something to be concerned about. We just need to be advised who the duplicate profile is in order to get it removed. Please can you get in touch by calling us on 01633 654 019 or emailing customerservices@gocompare.com. We look forward to speaking with you. Regards, Tom, GoCompare.

Posted 5 years ago

“I got a car insurance quote. I always pay annually. The quote was £291 and when I tried to pay it went up to £336. The monthly payment worked out £331 and when I checked just to see the payment went up it was the same. £5 cheaper to pay monthly. Total waste of time. I emailed to find out why still waiting on a reply.”

Helpful Report

Posted 5 years ago

Hello Michael, Thanks for getting in touch and leaving your feedback. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. We hope you will still use us to help you choose the right insurance. If you have any further questions, please give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Tom, GoCompare.

Posted 5 years ago

“I am still waiting for call they didn’t call me”

Helpful Report

Posted 5 years ago

Hello Saki, Thanks for leaving a review. We will contact you shortly to discuss any issues you may have had. If you need to contact us in future, you can do so by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“Quotes were ridiculous”

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Posted 5 years ago

“I havent rerceved my policey yet.”

Helpful Report

Posted 5 years ago

Hey John, Your policy documents are sent by your insurer directly, not GoCompare.com. I have emailed you further details regarding this. If you have any further queries please email to customerservice@gocompare.com , or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Many thanks, Imelda

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews