Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price you have sourced is double last years premium what could be worse than that.”

Helpful Report

Posted 5 years ago

Hello Ian, Thanks for taking the time to leave a review. As we are a price comparison service, we have no influence over the prices returned to you by the companies on our panel. These prices are determined by the answers you provide to the questions on our online quote form. If you would like to discuss this further, you can get in touch by emailing customerservices@gocompare.com or calling 01633 654 019 (Mon - Fri, 9am - 5.30pm). Regards, Dan.

Posted 5 years ago

“Getting to the end of the questionnaire to find a message stating it wouldn't be possible to go any further because of a fault on your part. A lot of time and effort went into this application. I was so disgusted I went with the opposition.”

Helpful Report

Posted 5 years ago

Hello Andrena, Thanks for taking the time to leave a review. We are sorry to hear that you have experienced issues whilst using our website. If you would like to discuss this, please get in touch by emailing us at customerservices@gocomapre.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“Allow me to claim teward”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. You are able to redeem your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page, which will take you to the redemption page. You need to make sure that the details you enter on this page are accurate and match the quote that you obtained and purchased through us. If you need further assistance, let us know by emailing customerservices@gocompare.com or calling 01633 654 019, Mon - Fri, 9am - 5.30pm. Regards, Dan.

Posted 5 years ago

“Premium was £50 more expensive with same insurer on a different comparison site. Seems like the customer is unwittingly paying for ‘free’ excess cover. In addition your quote reference could not be found by the insurer. Wasted an hour of my time - glad the insurer failed to find the quote as I used an alternative site.”

Helpful Report

Posted 5 years ago

Hi Tim, Thanks for taking the time to leave us a review. As we're a comparison website not an insurer or broker, we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you would like us to look into this further, please call us on 01633 654 019 Mon - Fri 9am - 5pm or email us to customerservice@gocompare.com Many thanks, Imelda

Posted 5 years ago

“Don’t have hedgehog insurance as No 1 they are very bad company as they only do online service and charge a lot to change or update info as I have experienced already.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Recommended Choices were over £100 more than chosen insurer.”

Helpful Report

Posted 5 years ago

Hi Mel, Thanks for leaving your much appreciated feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks for contacting GoCompare, if you need any further help completing our quote form please do not hesitate to reply to this email. Or you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards. Tom, GoCompare.

Posted 5 years ago

“I went through yourself for van insurance for my other half, hasting direct came up at 271.81 one single payment, or £312.31 which I paid £25.98 1st payment then 11 payment at 26.03 .. which I was happy with, only a few minutes later I had a email through saying my quote was 426.58 a year which didn’t make sense, so I phoned them up which got told after 24 hours later saying it was wrong and they couldn’t insurance my boyfriend van as it was a wrong quote which they said it was wrong figures on there behalf... so am waiting for a refund of 25.31 plus extra as I was on the phone for a while ... not happy !!!!”

Helpful Report

Posted 5 years ago

Hi, We're very sorry to hear this has happened. There could be many reasons as to why the insurer can no longer provide cover for your partner, but we would need more information so that we can look into this further. Please can you email us at customerservices@gocompare.com, or call us on 01633 654 019 Mon - Fri 9am - 5:30pm, so the team can investigate this for you. Thanks, Imelda

Posted 5 years ago

“I did find one code for my car insurance company call udrive they said one code on gocompare and then took deposit money they haven’t give insurance they said we will call you I din’t Get phone call from them I did call 2nt day they said still fined some information I waited after three day’s they said you had accident that’s funny how come this is my first car I don’t drive before in UK I don’t know where they find something like that anyway they offer third party fire and theft which Is more £1000 that I find in go-compare if they can’t offer why they said in go compare I am very disappointed.”

Helpful Report

Posted 5 years ago

Hi Somas, We're sorry to hear that you have had a few problems with the insurer. Insurance companies use a shared database that shows any claims within the last five years, so this may be where they located the claim. We would like to look into this further, could you contact us via email at customerservices@gocompare.com or via phone on 01633 654 019 Mon - Fri 9am - 5:30pm. Many Thanks, Imelda.

Posted 5 years ago

“Tried to book my insurance and kept timing me out”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear the website was not performing as it should when you attempting to purchase insurance. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. Regards. Tom, GoCompare.

Posted 5 years ago

“last entry would not let me proceed. have purchased car insurance elsewhere”

Helpful Report

Posted 5 years ago

Hi William, Thanks for leaving your feedback. We're sorry to hear you were not able to complete your quote and ultimately purchase through GoCompare. We hope in the future you keep us in mind and return to GoCompare to obtain quotes in the future. Thanks a lot, Tom. GoCompare.

Posted 5 years ago

“Could not get a true quote because your site says my registration is not valid so it was a waist of my time”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. For the future, you are able to search for the vehicle via make and model if the website does not recognize the vehicles registration. Hopefully in the future you return to GoCompare.com and can assist you in obtaining a quote successfully. Regards, Tom, Go Compare.

Posted 5 years ago

“While you use company's like Esure I will not use compare the market anymore”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. Just to make you aware GoCompare and Compare the Market are two separate companies. However, we hope in the future you will use GoCompare again. Regards, Tom, Go Compare.

Posted 5 years ago

“Prices increase when you go to providers site.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for taking the time to leave us a review. As insurance providers use real-time pricing, you may occasionally be quoted a different price when you click through to an insurer’s website than originally quoted on GoCompare.com. This is likely to be the reason for the price increase. If you would like us to look into this further, please call us on 01633 654 019 Mon - Fri 9am - 5:30pm or email us at customerservice@gocompare.com Many thanks, Imelda.

Posted 5 years ago

“I got the cheapest quote from your site from o2 of 90.00 but when I was out through to the provider they wanted to charge me 30.00 more! They offered no justification for this so I went elsewhere.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear we couldn't assist you in your search for car insurance. If you added any optional extras to the quote such as motor legal protection or breakdown cover, your quote will increase. Prices are provided by the insurers, GoCompare have no impact over the premium unfortunately. Please don't hesitate to contact us going forward if you require any further assistance. We can be contacted on 01633 654019 or via email on customerservices@gocompare.com. Regards, Tom.

Posted 5 years ago

“absulutely crap service not to the point waffle on for about 20 mins before we get to the punchline which is the quote wot we were after in the first place you can have a BATH while your waiting customers want action not someones life story when hell freezes over i might come back”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for leaving your review about us. We're sorry to hear that you weren't happy with the service you received, and I'll contact you via email to see if we can make things right. Many thanks, James GoCompare

Posted 5 years ago

“Messed about”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're really sorry that you feel this way, this isn't what we like to hear. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Prices advertised no correct. In possible to even get through to some sites - example being Hastings. Tried to buy at least 8 times but always timed out.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience, it's not the journey that we want our customers to have. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“after wasting time putting in my details my cheapest price intelligent insh .the message appeared problem with site phone .spent 20 m giving same ansers waited all after noon for call that was supposed to take20 minits to ruturn never hapend a phone bill wasted”

Helpful Report

Posted 5 years ago

Hi James, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare, we are not aware of any issues with the website so this may have been with the insurer directly that you found this issue. You are able to email us on customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm, if you would like to discuss this further. Many Thanks, Samantha.

Posted 5 years ago

“I have insured my car and would like to claim the £250 excess that is offered, but all I seem to receive are new quotes and promotions from GoCompare.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. You are able to redeem your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page, which will take you to the redemption page. You need to make sure that the details you enter on this page are accurate and match the quote that you obtained and purchased through us. We will also send these details via email so you don't miss it, our contact details will also be available there. Regards, Dan.

Posted 5 years ago

“Insurances quote 26/month on an account and 54/month on another account with same details both.....”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are sorry to hear our service was unable to assist you in the search for insurance. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards. Tom, GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews