Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email not wanted very in welcome”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. Please note you can unsubscribe from any of our emails. At the bottom of the email you will see an option to unsubscribe. Please click this and allow up to 48 hours for the request to go through. Regards, Tom, Go Compare.

Posted 5 years ago

“I would like it if someone could give me a call as I have struggled to complete the purchase of car insurance as it will not let me reset my password without a policy number but you will not give me a policy number until I have completed all the information very annoying.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in your search for insurance. We attempted to contact you directly to discuss this further today, unfortunately you were unavailable. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“Quotes looked good on first glance and said courtesy car and personal protection were included but then when you go to the company website you have to add these on and took me over my renewal price for my current insurers.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards, Tom, Go Compare.

Posted 5 years ago

“I requested a quote, and received one that l found acceptable, l then kept clicking proceed to payment page, after many failed attempts, l have up. Closed the web page and decided l may have more success with money super market, so looks like you have lost trade to your competitor. I wonder how many other customers have done the same?”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We are sorry to hear our service was unable to assist you in the search for insurance. We have contacted you directly to discuss this further. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“About quite”

Helpful Report

Posted 5 years ago

“Price on website different from Halifax who would not stand over website price”

Helpful Report

Posted 5 years ago

Hi Roger, Thanks for leaving a review. We're sorry you have had this experience when using GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The price for car insurance was for pre booked insurance not for the next day or 2”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving your feedback, it is much appreciated. We have sent you an email directly to discuss this further, hopefully we can resolve the problem. We look forward to hearing from you. Regards, Tom.

Posted 5 years ago

“I couldn't get on to Hastings Direct to take out the insurance”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you had this difficulty when trying to purchase your insurance. We have not been made aware of any issues with the Hastings site but will raise this with our IT team and the partner to double check. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I asked for quote with no excess, you didn’t show me any .., or rathet I gave up scrolling after 10+ @£450 excess.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are sorry to hear you were not able to obtain a quote that fitted your needs. Hopefully in the future we can find a better deal for you! Regards, Tom.

Posted 5 years ago

“Hi spent a hour on your site and all your prices were £200 more so I went direct and saved myself £200”

Helpful Report

Posted 5 years ago

Hello Tarquin, Thanks for leaving a review. We're sorry that you had this experience during your visit to GoCompare, as a comparison service the premiums returned to you are from the insurers directly and not us here. However, we're glad you was able to find the right insurance for you. If you wish to contact us, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Bad service no think help”

Helpful Report

Posted 5 years ago

Hello Ben, Thanks for your review. We are sorry to hear that you haven't had a pleasant experience whilst using our service. We will contact you via email to discuss this. Regards, Dan.

Posted 5 years ago

“Give wrong details from the website”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for leaving a review. We will contact you via email to discuss any issues you may have encountered, Regards, Dan.

Posted 5 years ago

“Not impressed that despite my best attempts to get quotes for my wife your site kept revert I'll Ng to my account. I spent over an hour trying to sort it BV but in the end I used an alternative comparison site to obtain quotes. You need to improve your IT before I will return.”

Helpful Report

Posted 5 years ago

Hello Martyn, Thanks for taking the time to leave a review. It sounds like you may have been signed in to your account. To obtain a quote for your wife, you would need to sign out and get a quote using her details. If you would like to discuss this further, you can contact us by emailing customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“To buy a car insurance”

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Posted 5 years ago

Hello Shahat, Thanks for the review. We will contact you directly to discuss any problems you may have encountered. Regards, Dan.

Posted 5 years ago

“Insurance really expensive like 3 time as much as I'm paying don't no how companies get away with changing the amount”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for leaving your review about GoCompare. We're sorry that the quotes you found through us were expensive, that's not what we want to hear! Unfortunately we can't influence the prices our insurance partner's quotes. I'll email you directly to see if we can help further. Many thanks, James GoCompare

Posted 5 years ago

“I was refused insurance through no fault of mine a third claim showed up on my insurance which was nothing to do with me”

Helpful Report

Posted 5 years ago

Hi Stanley, Thanks for leaving your review for us. We're sorry to hear that you were refused our insurance through one of our partners. I'll email you further to see if there's anything we can do for you. Many thanks, James

Posted 5 years ago

“The intial service of finding a insurer was fine. However since you have not stopped inudating me wirh text for other services I have not requested now stop please.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thanks for leaving a review. We're sorry to hear you have had this experience following your visit to GoCompare. We ask if you would like our top two insurers to contact you via phone to discuss the possibility of purchasing the insurance but you should not be inundated with contact. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The go compare price was nowt like the Saga price once I was redirected on the way to purchase, it was over £60 more. Gave up and renewed with my existing insurer which was cheaper anyway.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review about GoCompare. We are sorry to hear the price with the insurer was different to the price quoted through us. I will email you directly to see if we can help further. Many thanks, James GoCompare

Posted 5 years ago

“Changed the company half way through the quote asked for our names which resulted in £20 price increase. Sent two e mails with quotations which when clicked on were told references for quotations did not exist then tried to follow up by phone gave up after being on hold for 20 minutes . In short your service as Gerald Ratner said total crap”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The firm Salisbury would not accept an annual payment although that was quoted and wanted me to pay by instalments making the policy dearer”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you have had this experience following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews