Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“filled everything in and got to the last part to pay and the sites weren't available. .Wanted me to phone some brokers...and probably wanted to extract even more money from me.. You and all theses insurance companies are rip off merchants.. we have to have vehicle insurance by law...this enables Insurance companies to think of a figure, double it then add an extra nought.. Doesn't seem to matter how much No Claims one has the prices increase yearly by 20-25%. Nice little earners for the top dogs. Once again Joe Public has to pay exorbitant insurance rate increases”

Helpful Report

Posted 5 years ago

Hello Bill, Thanks for leaving a review. We're sorry that there was an issue with the partners website when you were trying to purchase but please note that this was in no way intentional to cause an increase in price, by any means. The price of the premium is determine by the insurers directly based on the risk details and we here at GoCompare have no bearing on this. We hope we have cleared this up for you Bill, but if there is anything else we can assist you with please feel free to email us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The quotes you are given give you false hope. When you go to the insurance sites there are lots of extras you add to your quotes making them uncompetitive.”

Helpful Report

Posted 5 years ago

“I wasnt impressed when applying for car insurance on this site to find there where no companies that would provide insurance cover for me. I had to go to another website to get car insurance online.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. We understand that you have been unable to produce any quotes following your visit to our website. Our aim is to find you the right insurance, due to this we are not always able to produce a quote. This could be due to a variety of reasons, however in this instance we are unable to provide any further information. Please accept our apologies for any inconvenience this may have caused you. Regards, Dan.

Posted 5 years ago

“No phone number - won’t let you register your excess cover - absolute rubbish!”

Helpful Report

Posted 5 years ago

Hello, Thanks for getting in touch. We're sorry you are having difficulty with trying to redeem your free excess protection reward. We will email you regarding this however, if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Misleading information”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that you felt some information was misleading, we'd love to hear from you, so you can expand on this and we can have the opportunity to clarify the situation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“At the moment that’s how I feel, one star rating. I’ve gone on my saga quote from you, all through the details and then they say my quote is from the wrong date a day early, and want another £50 more, same with Churchill said it was a Manuel and not auto and wanted more money, though would still like to go through you Free excess etc etc. Will have a cup of tea and start again.”

Helpful Report

Posted 5 years ago

Hello Jonathan, Thanks for leaving a review. The prices displayed on our site are based on real time pricing which means, if you return at a later time the price is subject to change. We're sorry if this caused you any inconvenience. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I brought my motorbike insurance through your website and now lexham insurance wants to charge me more money because they got some dates wrong. which is very unfair because I put the right dates on your website. I try to chase on my details but no even the cote I did is there... Very dodgy...”

Helpful Report

Posted 5 years ago

“Was given a quote, a couple of days later I clicked on the email link with the offer & it had gone up a pound a month, went to Moneysupermarket & saved £20, poor show Go Compare.”

Helpful Report

Posted 5 years ago

“Not good enough offers and page kept crashing”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that the quotations you obtained this year were not the most competitive, we here at GoCompare are a comparison service and not an insurer so we have no bearing over the prices provided to you we're afraid. With regards to the technical issues, were not aware of anything that may have caused this but we will email you to gather further information, if that's OK. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“We're really sorry, but on this occasion we are unable to provide you with an online quote.last 4 days is this”

Helpful Report

Posted 5 years ago

Hello Bogdan, Thank you for taking the time to leave a review. We understand that you have been unable to produce any quotes following your visit to our website. Our aim is to find you the right insurance, due to this we are not always able to produce a quote. This could be due to a variety of reasons, however in this instance we are unable to provide any further information. Please accept our apologies for any inconvenience this may have caused you. If you have any further queries please let us know by replying to this email, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Have a nice day! Thanks, Dan.

Posted 5 years ago

“Still have not received my insurance documents after 4 days of taking the insurance out”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review, we're really sorry to hear that you haven't received your documents just yet! Your policy documents are provided by the insurer, not ourselves, so you'll need to contact them directly. If you need their contact details please get in touch with us by calling 01633 654 019 and we'll help you. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“It’s misleading as soon as I’ve clicked on my quote and go to there website the price goes up!”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We here at GoCompare are a comparison service and not an insurer so we have no bearing on the price given to you. I have looked into this case and can't seem to locate an account for you. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I've not yet received my car insurance certificate purchased some days ago. Will do a review when I receive it. Churchill 2542515921060101218531 18 September”

Helpful Report

Posted 5 years ago

Hello Kevin, Thanks for leaving a review. Just so you know, we here at GoCompare do not have access or the ability to see or issue this documentation. However, due to the above, we will contact you with further information on how you can obtain this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Getting quoted almost doubled everywhere don't understand”

Helpful Report

Posted 5 years ago

Hello Phil, Thanks for the review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors which vary dependant on the insurance you're looking for. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I got nine quotes and couldn't access the cheapest one the only one I could Access was £100 dearer.”

Helpful Report

Posted 5 years ago

Hello Tommy, Thanks for the review. I'll send you an email shortly to explain what has happened and why you've not been able to view the other prices that were shown on your account. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Terrible experience took my details then took my money , then didn’t grant me the policy , and refused me my money this site collects your information then selects what it provides the insurance company , or you answer questions on this site that you automatically think they will pass to the insurer then don’t , then the insurer steals your money and you don’t get insured”

Helpful Report

Posted 5 years ago

Hello Steven Thanks for leaving a review. We apologise for the experience you have had following the use of our site but we feel that there has been some miscommunication here somewhere, as the details entered on our site are electronically sent to the insurers in order for them to provide you with a quotation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“You gave me a quote for VW Tiguan at a price of £388 I input my reg number and it was increased to £454 I was not ammused”

Helpful Report

Posted 5 years ago

Hello David, Thanks for the review. Sorry to hear of what's happened, I'll send you an email shortly to get some more information from you, that way we can assist you further with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“POOR because, after you get your insurance which is very easy to follow and buy. THEN when you want to see/ find your policy which should be simple IT IS NOT I kept being pushed back to Compare to get quotes for a new Policy. RIDICULOUS.. I have given up and will phone them on Monday. What a waste of my time. I don't even know if I have a policy, or indeed if I am really insured?? I would only recommend to get a quote”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave your review, we're sorry to hear that you weren't left too happy. Just so you know, when you purchase, you do so directly with the insurer, so you would never be able to see your documents on or website. Most insurers have their own online portal, which is where you would access these. Normally you'll receive an email from them wit a link for you to be able to access this. If you haven't received this, you'll need to contact your insurer directly. We hope this helps, but if you need anything else, you can contact us by emailing customerservices@gocompare.com. Kind Regards, Jenna.

Posted 5 years ago

“Yes not too impressed I got a quote of approx £1,280.0 however when I rang them Principal they said it was alot more expensive???????”

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Posted 5 years ago

“7 day 8am to 8pm not with one stop”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Just so your aware, GoCompare are open Monday to Friday between 9am and 5.30pm, we are unaware as to what you are referring to, so I will email you to gather further information regarding this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews